Hi Mario ,
We sincerely apologize for the inconvenience you faced. At 24/7 Techies, we always strive to provide an outstanding experience to our customers. As per our records, you were connected with us in June, and we are currently doing an investigation to understand what went wrong. Our team will reach out to assist you further.
Regards,
24/7 Techies.
B
Bonnie · 写过 1 条评价 · 已认证 · 体验于 2025-08-11 ·
★★★★★
他们解决了我的问题。
S
Skip · 写过 2 条评价 · 已认证 · 体验于 2025-08-13 ·
★★★★★
24/7 技术人员总是能解决我的问题
24/7 技术人员总是能解决我的问题。我什至获得有关如何通过程序进行操作的建议。他们是最好的。我尝试了 ATT 的 Asurion,然后改回 24/7 Techies。
Hi Thomas,
Thank you for your feedback, and we're truly sorry to hear about your recent experience. We noticed that the 24/7 Support icon on your PC wasn’t working, so we had to use an alternative app to establish the connection, which caused some delay. We apologize for the inconvenience.
Over the years, 24/7 Techies has continued to improve its service standards and ratings, delivering an outstanding experience to our customers. We're currently rated 4.7 stars on Trustpilot, and we’re committed to maintaining and improving that standard.
We’ll be reviewing the call recordings from your session and will take any necessary action to ensure better service moving forward.
Thank you again for sharing your thoughts.
Regards,
24/7 Techies.