Shop AKENZ online and in stores worldwide. Featured Brands include 11 By Boris Bidjan Saberi, Rick Owens, Iso.Poetism, Hamcus, Sankuanz, Astrid Andersen, Krakatau, and more. True to our Scandinavian roots we aim to continue a legacy of design and quality in craftsmanship, by building a new unique retail universe, featuring carefully curated international designer brands, offering consumers a platform for experiencing authentic designer brands within apparel, footwear, eyewear, lifestyle, accessories and furniture design.
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service.
1) If Arkenz is not able to ship to certain direction it should be mentioned before payment. I learned that you currently don’t ship to Russia only after payment was done. That would be no problem if I could just change my shipping address. And here comes second flaw.
2) I can’t change my shipping address without canceling my order and placing a new one. This process: a) requires to attract additional money (for placing a new order) and b) freezing the money you’ve already payed (because refund takes time). Extremely uncomfortable.
3) I received my items not in full set (original fabric dust bags were not added).
The item that I bought (boots) were too big. I purchased my normal size but they seem to run quite big. I paid almost $400 for a pair of boots that I can not wear and unfortunately because it is a sale item I cannot return them. I reached out to customer service they replied sorry and that was it. I replied again and again asking see if there's anything that can be done and I've not gotten a response. I am a repeat customer but I will no longer buy from the site again. I'm very disappointed I'm stuck with an expensive item that I cannot use.
I'm glad it arrived properly. I ordered it and it arrived in Japan in about a week. There are no scratches or missing items on the bag. It was my first personal import, and I couldn't find any reviews from Japanese users, so I was very worried. But it was awesome!
It's an automatic translation, so I'm sorry if it doesn't get through.
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with no response for resolution leaving me to contest the charge with my bank. Why they haven’t answered yet is crazy.
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two weeks already. Yet, I continue to receive emails from them to encourage me to purchase more items. Will not shop there again due to their terrible customer service and the off sizing of their jackets.
AKENZ 回复2022-03-06
Greetings Lu, firstly we want to thank you for shopping with AKENZ. We apologize for the delayed communication and trouble you had with your new jacket. If the issue still hasn't been resolved, please send us a message with your order number and details -- we will make it right!
AKNZ
Memree
Anydocflow
Centerfarmacias
Smoothsuper
Wallcrafts
Artveramemories