# Alibaba.com 评价与评分 > 来源: OK.one — https://ok.one/review/alibaba-inc.com - 域名: alibaba-inc.com - 分类: 商业服务 - 综合评分: 1.2 / 5 (120 条评价) - 评分分布 5→1 星: 3% / 1% / 1% / 4% / 92% - 所在地: China · Hangzhou - 数据更新: 2026-10-25 Alibaba.com（alibaba-inc.com）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 120 条用户评价，属于商业服务分类，口碑较差。92% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 51 条。数据最后更新于 2026-10-25。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ Ordine 33047572501047436 Si nascondono - Claudio · 2026-10-23 Ordine 33047572501047436 Si nascondono Si nascondono dietro al FORNITORE. Leggete cosa scrivono X loro il caso è chiuso ( io NON ho i soldi e NON ho l'oggetto che avevo acquistato e MAI e dico MAI ha oltrepassato la CINA. Il tracking lo dimostra Il venditore scrive che l'oggetto è tornato indietro e loro cosa scrivono : Che devo vedermela con il venditore che OVVIAMENTE non ha i miei soldi ma li ha ALIBABA ALIBABA una garanzia se volete PERDERE I SOLDI Hi Thank you for contacting Alibaba.com. This email is regarding to your concern for the order 33047572501047436. First of all, my sincerest apologies for the inconvenience. After consulting your case to our team and carefully checking We want to assure you that your feedback is important to us. We understand your urgent need to request a refund after an order has been closed. Currently, once an order is closed, you are unable to apply for a refund or escalate it to a dispute on Alibaba.com. However, we strongly recommend that you proactively contact the seller to discuss the possibility of an offline refund. This email is system-generated and is only for handling current case. If you have further concerns about current case, please reply this email directly. Thank you very much for your cooperation and support! Best regards, Bry Alibaba International Customer Service Team ### ★☆☆☆☆ Incompetenti e menefreghisti - Claudio · 2026-10-17 Incompetenti e menefreghisti Ciao Heisey Solo che tu legga la chat sai di dire una FALSITÁ Il venditore ammette che la spedizione sta tornando a lui perché NON è possibile spedire la merce . Questo ovviamente non è colpa mia e perciò RIVOGLIO TUTTI i miei soldi e i crediti . Se per te non va bene dammi la prova che sta arrivando il pacco e prima senti il venditore e rileggi attentamente la chat . Dopo puoi affermare che NON è come dici e mi dovrai fare le scuse . Intanto continuerò a diffamare Alibaba per incompetenze e superficialità nell’analizzare i casi . Attendo tue a breve Claudio Inviato da iPad Il giorno 17 ott 2026, alle ore 14:27, ha scritto:  Hi Tosi , Thank you for contacting Alibaba.com. This is Heisey from Alibaba.com Customer Service Senior Team. This email is regarding your concern about the issue with order 33047572501047436. We understand the frustration this may have caused and want to assure you that we are working on resolving it for you. Regarding your issue, here is the proposed solution: After verification by the relevant team, your order has already been shipped, so we are unable to refund the credit. If you have any objections to the proposed solution, provide additional information, or have any other questions, please feel free to reply to this email. Thank you very much for your cooperation and support. We cherish you as our precious customer always and may you the best. Best regards, Heisey Alibaba.com International Customer Service Team ### ★☆☆☆☆ 0 stars would be more appropriate three… - Functional Van Conversion · 2026-08-01 0 stars would be more appropriate three transactions from Alibaba two were scams and the third a $9000.00 scissor lift with estimated delivery of under 30 days is now 75 days and counting. Been given misinformation on pick up making a 14 hour day/drive to a warehouse come back empty handed because the lift could not be accounted for. Absolutely use a credit card when you buy through alibaba. It cost me an extra $500.00 but I have piece of mind with this wild west system. ### ★☆☆☆☆ Dear Nancy,I did not agree to PayPal. I trusted Alibaba's official platform and security. Please review my case within your system.Regards, - peter · 2026-07-13 Hi arredoker, Thank you for contacting Alibaba.com. This is Nancy from Alibaba.com Customer Service Senior Team and I will be following up on your inquiry regarding 279352459001022166 . From your conversation, we learned that the seller wants to give you refund through Paypal in 2025, and you did not agree with that. in addition, upon further checking you received the goods in December 2025. Normally, if you received the goods but are not satisfied with them, you need to initiate a dispute within 30 days after receiving the goods; Thank you very much for your cooperation and support. We cherish you as our precious customer always and may you the best. Best regards, Nancy Alibaba.com International Customer Service Team ### ★★☆☆☆ Warranty acknowledged, but never fulfilled - Bils Strupulis · 2026-07-03 I purchased a YCW-20 mini excavator through Alibaba Trade Assurance for USD 6,810. This review is based on my documented experience with one specific Trade Assurance order. During the warranty period, one of the travel motors developed a housing crack and began leaking hydraulic oil. During the warranty process, it became clear that both installed travel motors lacked identification plates. The mounting holes for the plates were present, but the identification plates themselves were missing. Without proper identification: • compatibility cannot be verified; • replacement parts cannot be verified; • warranty service cannot be reliably performed. Three separate warranty cases were opened through Alibaba's after-sales process. All three warranty cases were eventually marked as completed and closed. Alibaba later confirmed in writing that the supplier did not fulfill the warranty obligations and that Alibaba was unable to perform the warranty service. Despite this acknowledgement, all warranty cases remained closed while the equipment remained unrepaired. The supplier later provided only a photograph of a nameplate but never supplied complete technical specifications, dimensional drawings, or documented compatibility confirmation for the proposed replacement motor. I have retained complete documentation, photographs, videos, warranty case records, and written correspondence supporting this review. This review reflects my documented experience with one specific Alibaba Trade Assurance order. I encourage every buyer to review the available evidence carefully and draw their own conclusions. A warranty has little practical value if installed components cannot be identified and therefore cannot be replaced under warranty. Based on this experience, I believe buyers should carefully evaluate how warranty support can actually be carried out before relying on Trade Assurance when purchasing machinery. ### ★☆☆☆☆ Seller on Alibaba Shenzhen Vintage Sign… - Nick Smith · 2026-06-16 Seller on Alibaba Shenzhen Vintage Sign Co., Ltd. Neon signs Extremely disappointing experience with Alibaba and one of its suppliers, Shenzhen Vintage Sign Co., Ltd. Who make neon signs I run a neon sign business in the UK and have spent several thousand dollars through Alibaba suppliers while testing products for our business. Unfortunately, this experience has completely damaged my confidence in using the platform. My experience with Shenzhen Vintage Sign Co., Ltd. involved repeated product failures over an extended period: • The original neon arrived broken on delivery • A replacement later developed flickering/fault issues • A third replacement later suffered acrylic housing failure/cracking The supplier later acknowledged ventilation issues and proposed adding ventilation holes to a redesigned acrylic box, which strongly suggests a design/manufacturing problem existed from the start. Despite multiple documented faults, videos, photographs, months of communication, and repeated remakes, I was eventually asked to pay additional shipping costs to resolve yet another issue linked to the same order. What disappointed me most was Alibaba’s handling of the situation. I repeatedly contacted customer support hoping they would step in and help mediate fairly. Instead, I was continually told to negotiate with the seller, despite repeated failures and a complete deadlock. As a business customer, after-sales support matters enormously because supplier failures directly affect our own customers and reputation. Sadly, after this experience, I have lost confidence in both Shenzhen Vintage Sign Co., Ltd. and Alibaba’s willingness to properly support buyers when things repeatedly go wrong. Very disappointing. ### ★☆☆☆☆ I wonder why Alibaba entertain some of… - Julian Hammersley · 2026-06-11 I wonder why Alibaba entertain some of the suppliers under their portal ? Its practically impossible to get answers to quite simple enquiries. For example i wanted to purchase a collapsible garden house unit. Clearly advertised by a number of companies so i just enquired if i could buy 1 unit and could they advise shipping. Simple. But the responses were almost bizarre. It could be they are only interested in supplying in bulk , fair enough, but why not just say that? Antway i didnt pursue it and thank goodness i checked Trustpilot and read the input. I think most of the suppliers arent conmen but you would need to actually go there to China in person , see what you want , and pay for it. So obviously not a site for smaller enquiries ### ★☆☆☆☆ I complain to this company About and… - Juan · 2026-06-08 I complain to this company About and order i place on June 3 with ID No-8212434875995024>This order was sent to a place on California State Not In my State ,I live in Chicago Illinois .Today just got an E-mail telling me the order was dellived to check the carrier i already did that They show me a place in California State were they left the package .Even when i sent the tracking number were the package went they still tell me i received the package .This is a company nobody should trust.You place an order and they cant even check the tracking and see wher e the package go.Iwll Close thia acconut and open a complain at the BBB. ### ★☆☆☆☆ Very bad experience - Bronze · 2026-06-07 Very bad experience. More than 6 months waiting for a shipment, and the support team only keeps giving explanations instead of solutions. If you have a problem, be prepared to wait and wait. I have plenty of evidence regarding my case. I do not recommend Alibaba for businesses that depend on receiving their goods on time. Delays like these can cause serious financial losses. Not recommended. ### ★☆☆☆☆ Trade insurance only words - Wayne · 2026-06-04 I thought buying on Alibaba With trade assurance was a comforting guarantee , wrong !! trade insurance are only words , been fighting for months for a refund for late defective wrong item goods , have all proof pictures etc etc but Alibaba bots keep closing case . Eventually done a charge back . Don’t risk it ### ★☆☆☆☆ ALIBABA Weifang Huiyuan Trade Co., Ltd. (GUITARS) - JESSIE JAMES · 2026-05-26 ALIBABA seller called 'Weifang Huiyuan Trade Co., Ltd.' BEFORE YOU READ MY REVIEW, PLEASE NOTE THAT 𝗧𝗛𝗘 𝗣𝗢𝗦𝗜𝗧𝗜𝗩𝗘 𝗙𝗘𝗘𝗗𝗕𝗔𝗖𝗞 𝗕𝗘𝗟𝗢𝗪 𝗔𝗣𝗣𝗘𝗔𝗥𝗦 𝗧𝗢 𝗕𝗘 𝗙𝗥𝗢𝗠 𝗖𝗛𝗜𝗡𝗔!! (​🇪​​🇽​​🇦​​🇲​​🇵​​🇱​​🇪​, “​🇾​​🇪​” ​🇮​​🇸​ ​🇦​ ​🇫​​🇦​​🇮​​🇷​​🇱​​🇾​ ​🇨​​🇴​​🇲​​🇲​​🇴​​🇳​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ ​🇸​​🇺​​🇷​​🇳​​🇦​​🇲​​🇪​. ​🇮​​🇹​’​🇸​ ​🇺​​🇸​​🇺​​🇦​​🇱​​🇱​​🇾​ ​🇼​​🇷​​🇮​​🇹​​🇹​​🇪​​🇳​ ​🇦​​🇸​ 叶 ​🇮​​🇳​ ​🇸​​🇮​​🇲​​🇵​​🇱​​🇮​​🇫​​🇮​​🇪​​🇩​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ (​🇴​​🇷​ 葉 ​🇮​​🇳​ ​🇹​​🇷​​🇦​​🇩​​🇮​​🇹​​🇮​​🇴​​🇳​​🇦​​🇱​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​) ​🇦​​🇳​​🇩​ ​🇵​​🇷​​🇴​​🇳​​🇴​​🇺​​🇳​​🇨​​🇪​​🇩​ ​🇷​​🇴​​🇺​​🇬​​🇭​​🇱​​🇾​ ​🇱​​🇮​​🇰​​🇪​ “​🇾​​🇪​​🇭​.” - “​🇭​​🇦​” ​🇮​​🇸​ ​🇴​​🇫​​🇹​​🇪​​🇳​ ​🇦​ ​🇷​​🇴​​🇲​​🇦​​🇳​​🇮​​🇿​​🇦​​🇹​​🇮​​🇴​​🇳​ ​🇫​​🇷​​🇴​​🇲​ ​🇨​​🇦​​🇳​​🇹​​🇴​​🇳​​🇪​​🇸​​🇪​ ​🇴​​🇷​ ​🇴​​🇹​​🇭​​🇪​​🇷​ ​🇨​​🇭​​🇮​​🇳​​🇪​​🇸​​🇪​ ​🇩​​🇮​​🇦​​🇱​​🇪​​🇨​​🇹​​🇸​ ​🇷​​🇦​​🇹​​🇭​​🇪​​🇷​ ​🇹​​🇭​​🇦​​🇳​ ​🇸​​🇹​​🇦​​🇳​​🇩​​🇦​​🇷​​🇩​ ​🇲​​🇦​​🇳​​🇩​​🇦​​🇷​​🇮​​🇳​ ​🇵​​🇮​​🇳​​🇾​​🇮​​🇳​.) (っ◔◡◔)っ ♥ 𝗧𝗛𝗜𝗦 𝗥𝗘𝗩𝗜𝗘𝗪 𝗜𝗦 𝗙𝗢𝗥 𝗣𝗘𝗢𝗣𝗟𝗘 𝗪𝗛𝗢 𝗔𝗥𝗘 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 𝗚𝗨𝗜𝗧𝗔𝗥𝗦 𝗢𝗡 𝗧𝗛𝗘 𝗦𝗖𝗔𝗠 𝗦𝗜𝗧𝗘 𝗖𝗔𝗟𝗟𝗘𝗗, "ALIBABA" Before I knew what ALIBABA was, I was looking for guitars and I found a seller on this site is called "Weifang Huiyuan Trade Co., Ltd." that had what I was looking for (Jake E. Lee replica) - This seller appears to not only scam (sells guitars that do not exist) but once you apply for a refund (after realizing the scam) 𝘁𝗵𝗲𝘆 𝘄𝗶𝗹𝗹 𝗮𝘀𝗸 𝘁𝗼 𝗿𝗲𝘃𝗶𝘀𝗲 𝘁𝗵𝗲 "𝗜𝗧𝗘𝗠 𝗡𝗢𝗧 𝗜𝗡 𝗦𝗧𝗢𝗖𝗞" (𝘄𝗵𝗶𝗰𝗵 𝗜 𝗱𝗶𝗱) 𝘁𝗼 "𝗜𝗧𝗘𝗠 𝗡𝗢𝗧 𝗡𝗢𝗪 𝗡𝗘𝗘𝗗𝗘𝗗)" - 𝘄𝗵𝗮𝘁 𝘁𝗵𝗶𝘀 𝘄𝗶𝗹𝗹 𝗱𝗼 𝗶𝘀 𝗽𝘂𝘁 𝘁𝗵𝗲 𝗔𝗟𝗟 𝘁𝗵𝗲 𝗯𝗹𝗮𝗺𝗲 𝗼𝗻 𝘆𝗼𝘂 (𝗯𝘂𝘆𝗲𝗿𝘀 𝗿𝗲𝗺𝗼𝗿𝘀𝗲) 𝘁𝗵𝗲𝗻 𝘁𝗵𝗲𝘆 𝗸𝗲𝗲𝗽 𝗮 𝘀𝗶𝘇𝗮𝗯𝗹𝗲 𝗽𝗼𝗿𝘁𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗿𝗲𝗳𝘂𝗻𝗱!! I stopped communication with the seller once I opened a dispute with my bank and got a full credit for the guitar I bought that never existed- ＺＥＲＯ ＳＴＡＲＳ ### ★☆☆☆☆ Alibaba sides with sellers and prevents negative reviews - W L Wang · 2026-05-23 1) When the shipment arrived, the delivery company was unable to unload it from their truck. I contacted the seller for assistance, but they informed me that unloading the heavy shipping crate was the buyer’s responsibility. This requirement had not been clearly explained at the time of purchase. While reviewing my invoice, I noticed the term “DDP Shipping.” After much tedious researching online, I learned that it refers to a shipping term "Incoterms", but this was never explained to me in advance. I raised the issue with Alibaba, explaining that the seller should have clearly outlined my responsibilities, because I informed him repeatedly I was an individual buyer instead of a business. However, Alibaba responded with repeated, identical “mediation” messages stating that the seller had fulfilled their DDP obligations. 2) During the mediation process, I discovered that the delivery company had already disposed of the product from their warehouse. This occurred while both Alibaba and the seller were still urging me to arrange pickup from a warehouse address they said they would provide. Despite the confusing and contradictory situation, Alibaba ultimately closed the case and ruled it as the buyer’s fault. As a result, I lost the full payment without ever receiving or even seeing the product. 3) To make matters worse, Alibaba’s review policy prevented me from posting feedback about this experience. They stated that reviews are not allowed because the transaction was not considered “completed,” effectively leaving me without recourse or the ability to warn other buyers. ### ★★☆☆☆ Not good - Juan · 2026-05-03 Not good, i have not 1 or 2 problems this app i have more 10 problems ### ★☆☆☆☆ Title: False Advertising on Alibaba .com by Chengdu Topfly Lensyn Technology Co., Ltd. on Alibaba - Tommy Dee · 2026-04-29 I purchased a drone from Chengdu Topfly Lensyn Technology Co., Ltd. through Alibaba, and the product I received was nothing like the one advertised. The listing promised professional‑grade features — 18 km flight distance, 8K dual cameras, 360° obstacle avoidance, and long battery life. The actual drone fails on every point. The seller responded by saying the drone was “tested in a controlled environment.” That statement is meaningless when the drone cannot achieve even a fraction of the advertised performance. It comes across as an excuse rather than a genuine explanation. is a clear case of misrepresentation on Alibaba. Consumers deserve accurate information, and this company did not provide it. Cost over €450 for a defective, not fit for purpose product, that the seller failed to inform in their advertising that the claims made were conducted in a controlled environment, 18 km warehouse? Have pictures of the drone showing no damage to the top of drone or any damage to wings arms only the under carriage, which is irrefutable evidence the drone dropped to the ground ### ★☆☆☆☆ My feedback regarding Trade Assurance… - Urs Stoeckli · 2026-04-22 My feedback regarding Trade Assurance Order No. 240673907001022911 is that the customer experience was extremely disappointing and undermined confidence in Alibaba’s buyer protection system. I purchased goods through Trade Assurance specifically because Alibaba promotes it as a secure way to buy internationally with protection if problems arise. In my case, I paid in full for the goods, never received the goods, and the supplier later admitted that the trailer was transferred to another customer. Despite this, my refund request was rejected. The dispute process felt slow, opaque, and heavily weighted against the buyer. Communication consisted largely of generic template responses with no meaningful status updates. The case remained in arbitration for an extended period with little transparency, then concluded with a decision that did not adequately address the core issue: the paid goods were never delivered and could no longer be delivered. Several specific concerns should be reviewed: Non-delivery should be central. If a supplier cannot deliver goods because they were transferred to another party, buyer protection should not be denied so easily. Excessive reliance on technicalities. The decision focused on the absence of an official customs rejection record while overlooking documented warnings from a customs broker regarding insufficient documentation and legal risks. Acceptance of contradictory supplier evidence. Supplier statements and submitted documents contained inconsistencies that did not appear to be critically examined. Poor communication. Repeated automated responses during arbitration created the impression of delay rather than active case management. Misleading value of Trade Assurance. Buyers pay and rely on Trade Assurance expecting meaningful protection. In this case, it did not function as expected. To improve customer experience, Alibaba should: Provide transparent case timelines and real updates from case handlers. Clearly explain what evidence is required at the start of a dispute. Apply stronger protection in clear non-delivery situations. Scrutinize contradictory supplier evidence more carefully. Ensure Trade Assurance matches the protection implied in Alibaba’s marketing. At present, my experience suggests that Trade Assurance did not protect me when it mattered most. This outcome makes it difficult to trust the platform for future purchases. ### ★☆☆☆☆ Be very aware with dealing with this… - Phil · 2026-04-22 Be very aware with dealing with this company the photograph in the advert and the description which totally 100% fraudulent told that what the goods were made from when it finally arrived in the UK it was made of an very very inferior quality fabric worth just a couple of pound then if you contact Alibaba they tell you to print off a label and send it back and no problems and of course it never arrives they haven't got it there's nothing they can do for you . Of course it arrived it just don't intend to refund I've watched this is company over many years and the photographs and the descriptions of the goods never match what you get always inferior quality be very very careful most of things are ripple and don't think you're ever gonna see a refund ### ★☆☆☆☆ an unpleasant experience - Alibaba.com - Wai Chi Hung · 2026-04-02 I am sharing an unpleasant experience with Alibaba.com as a sourcing platform regarding a purchase from a Chinese manufacturer, Wuxi Maifeng Furniture Co., Ltd. The order was for a dinner table and 4 chairs, which cost me USD 608, plus an additional shipping cost to my UK address of USD 280. Once the proforma invoice was issued, I transferred the total amount of USD888 to a bank account (verified by Alibaba.com) provided by the above seller. However, on 26 Mar 2026 (2 weeks later), I was informed by the seller that the shipping cost was not valid anymore due to the Iranian War, and I was asked to pay an additional USD 240. My request to cancel the order and for a full refund was refused by the seller. The seller also asked for USD 10.00 for the storage fee during the mediation period. This was my first experience with Alibaba, and I was directed by the seller through an offline order (payment to the seller's account directly). I thought that the biggest problem was that I was not provided with adequate information about my the right to pay through the Alibaba online. As such, I was not protected by Alibaba.com. I had requested to pay through Alibaba online the additional USD 240 but was refused by the seller. It was certainly a very unpleasant experience with Alibaba.com and I think that I would not receive a refund (even partially) because the storage fee would exhaust the paid amount. ### ★☆☆☆☆ Major scams lost over 20,000 off the Alibaba site - Warren Benoit · 2026-04-01 Order side by side the first shipment was almost delivered but there was an accident, the cargo was damaged the insurance covered the shipment and was replaced . While waiting for the shipment to arrive I got a message that I need to pay for shipping , another 5 year import license?? Now they want more delivery money , while holding my shipment as ransom. The company's name is schollsu motorsports LLC from Greenville Rhode Island. And the shipping company's name is swiftconveylogs.com . That company disappeared now and I can't track anything. The supplier said the shipping company's website was hacked , I'm sure this is another lie . Now have the police involved. ### ★☆☆☆☆ AVOID Amber Liu & Shandong Juye Metal Materials Co., Ltd. - Contract Breach - ABBA INDUSTRIALES · 2026-04-01 Extremely unprofessional experience with Amber Liu and Shandong Juye Metal Materials Co., Ltd. After receiving the initial deposit, the supplier repeatedly tried to modify the contract terms, requesting an additional USD 600 that was not agreed upon. No production evidence (photos, MTC, or packaging) was ever provided despite several requests. They failed to meet the shipping deadlines and never provided any tracking or Bill of Lading (BL). The transaction ended in a refund after several disputes due to their non-performance. Stay away from this supplier if you value your time and money. ### ★☆☆☆☆ I encountered a problem with Shenzhen… - 増田禎司 · 2026-03-30 I encountered a problem with Shenzhen Keshan Information Technology Co., Ltd. through Alibaba’s Transaction Guarantee. I submitted photos, videos, and descriptions showing the defect, but the seller did not respond adequately; instead, they refused to issue a refund, claiming “insufficient evidence.” Furthermore, they told me that an inspection would cost approximately $1,000, and the conditions for a refund kept changing—first to $100, then to $300. They even claimed that since they had tested and shipped the item, they were not responsible if it malfunctioned during transit. They also failed to respond to my requests for a functional verification, so I do not feel they have acted in good faith. Alibaba support is biased toward the seller and has not made a fair ruling. Everyone, when shopping on Alibaba, PayPal is the only option. Credit card information can be stolen. Bank transfers and Pay-Easy are dangerous because they offer no protection. 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