Allfreshseafood.com

Dear Herc, Thank you for the awesome feedback! We’re thrilled to hear everything arrived on time, perfectly packed, and tasting great. Can’t wait to serve you again soon — we’ll have the seafood ready whenever you are! All the best! Team All Fresh Seafood – Customer Support

Hello, Thank you for sharing your experience! We’re so glad to hear the whole cooked lobsters arrived in perfect condition and that you enjoyed them. You’re absolutely right — if you don’t mind doing the disassembling, they make a delicious and more economical alternative to pre-shelled lobster meat. We’d love to show our appreciation by sending you a gift card for your next order. Please email us at [email protected] , and our team will take care of the details for you. All the best! Team All Fresh Seafood – Customer Support

Dear Kit, Thank you for reaching out and sharing your concerns — we're very sorry to hear about your experience. We want to clarify that our customer service is available nearly 24/7 through phone, email, and live chat. We’ve looked thoroughly through our system but could not locate any email or phone record associated with your name or order, which may be why you didn’t receive a timely response. We take pride in our responsiveness, with over 12,000 positive reviews on our website highlighting how quickly and effectively we handle inquiries and concerns. Regarding the request for a video showing the product’s condition and temperature at the time of delivery — this is a requirement set by our insurance provider and is clearly outlined in our refund policy. The video allows us to provide concrete evidence that supports any claim of spoilage due to transit conditions, especially in extreme temperatures. Without it, unfortunately, we are unable to issue a refund or replacement. We understand this was frustrating, and we genuinely regret that your order didn’t arrive as expected. We are committed to doing better and welcome the opportunity to assist further if there’s anything more we can do. Team All Fresh Seafood - Customer Support

We’re so glad to hear your order arrived quickly and met your expectations in quality. We’ll be here whenever you're ready for your next seafood order! Team All Fresh Seafood - Customer Support

Dear Theresa, Thank you for taking the time to share your concerns. We genuinely value all customer feedback and would like to respectfully address the situation. First, we fully accept responsibility for the issue with your original order. We acknowledged the mistake and rectified it by providing a store credit so you could reorder the correct item — something we do as a gesture of good faith and commitment to customer satisfaction. Regarding the lobster meat being chewy — we understand your disappointment, but please note that the product you received was fully cooked, as clearly stated in our product description. When fully cooked lobster meat is reheated or cooked again, it can indeed become rubbery or tough. This is a common characteristic of shellfish and not an indication of poor quality. For your second order, we carefully verified the items you selected. We even provided the order confirmation and a screenshot of our chat history confirming that the product sent matched exactly what was ordered. While we understand your expectations may have been different, the item shipped was accurate per your selection — not a bait and switch. As a small family-run business, we take great pride in our products, service, and transparency. We currently have over 12,000 positive reviews from customers who appreciate our attention to quality and care. We are not perfect, but we work hard to make things right when something goes wrong. Sharing inaccurate claims online deeply affects a small business like ours. While we respect your decision not to continue with us, we hope you can understand that we made every reasonable effort to resolve the situation fairly. We truly appreciate the support of our customers and remain committed to doing our best. Team All Fresh Seafood - Customer Support

Dear Theodore, Thank you for the fantastic review! We’re so happy to hear the claw and knuckle meat brought back memories of Maine lobster shacks — that’s the highest compliment we could hope for! Sweet, tender, and satisfying is exactly what we aim to deliver. We can’t wait to send more your way! Team All Fresh Seafood - Customer Support

Thank you so much for the amazing review! We’re thrilled to hear how much you’re enjoying our lump crab meat — and wow, seafood pot pie, crab cocktail, and Steak Oscar? That all sounds delicious! We love that you’re making the most of the 1-pound containers, and we’re honored to be your go-to for quality seafood. Your continued support means the world to us! Team All Fresh Seafood - Customer Support

Thank you so much for the wonderful review, Phil! We’re thrilled to hear your first experience with us was a great one — from the overnight delivery to the delicious lobster meat and responsive customer service. It means a lot to know we’ve earned your trust, and we’re excited to have you as a regular customer moving forward! Team All Fresh Seafood - Customer Support

Thank you so much for the thoughtful review! We're delighted to hear you enjoyed the Shellabration prepared scallop meal — especially with the pesto sauce! We put a lot of care into making sure our meals feel chef-crafted, even when they’re ready in minutes. Knowing it’s become one of your favorites truly means a lot to us. Team All Fresh Seafood - Customer Support

Thank you so much for the amazing review, Karen! We’re absolutely thrilled to hear how much you love the Jumbo Lump Crab Meat and that your ordering experience has been smooth from start to finish. It means the world to us to know the quality and flavor impressed you — that’s exactly what we strive for every time. We look forward to serving you again soon! Team All Fresh Seafood - Customer Support

Dear Mercedes, Thank you so much for the kind words and recommendation! We’re thrilled to hear everything arrived cold and fresh — especially with the Alabama heat! It's wonderful to know you enjoyed the products and have already placed a second order. We truly appreciate your support and look forward to sending more delicious seafood your way! Team All Fresh Seafood - Customer Support

Dear Locoman, Thank you for your feedback — we truly appreciate the opportunity to clarify a few important points. First and foremost, we want to assure you that the weight of all our seafood products is taken very seriously. Our scales are professionally calibrated three times a week by the state to ensure accuracy, and each package is clearly labeled with a stamped weight. The weight shown reflects the net weight of the lobster meat, not including packaging. If you're seeing a discrepancy, we kindly suggest testing your scale to confirm it is properly tared and calibrated. Even small differences in scale accuracy can lead to noticeable variations in measured weight, especially when dealing with delicate items like seafood. As for the reward points you received — those were issued as a gesture of goodwill. According to our records, you did receive the correct product and the correct weight. We always strive to go above and beyond, even when our processes are followed correctly, because we value your satisfaction. We understand your concern regarding customer communication. While we primarily use email and messaging to ensure we have a documented record of every concern, our team is available and responsive nearly 24/7, and we work hard to resolve all issues quickly and fairly. We value your business and would love the chance to serve you again in the future. Team All Fresh Seafood - Customer Support

Dear Wayne, Thank you so much for your continued support and kind words! We're thrilled to hear you've been enjoying our products over the years — especially the King Crab! It means a lot to have loyal customers like you, and we're so glad you're loving the value and flavor. Team All Fresh Seafood - Customer Support

Thank you for the awesome feedback! We're so happy to hear you loved the South African lobster tails — they’re definitely a customer favorite for a reason! We hope they made your meal extra special. 🦞 – All Fresh Seafood Team