All Vet Supply

The order was returned to us 2 days ago due to "Insufficient Address Information". It may have to do with an incomplete address. When a customer tracks an order and sees an issue, they should contact us right away so we can correct any issue. Giving us a negative review without contacting us and finding out the facts first is not fair to us and just delays any possible resolution.

The order took extra time to be processed because the customer ordered 50 units of a particular product and we did not have enough inventory for the entire order. As soon as the balance of inventory arrived, the order was shipped. According to our records, the customer was emailed about the delay. Also, the order should have shipped around May 28. It actually shipped June 6 and was delivered on the 11th. So in essence, the order took about 2 weeks and not 3 as stated. That being said the, the order was delayed due to inventory issues.

The statement posted by the customer is not entirely accurate. The item was not actually on back order, just out of stock. The order was charged and the product was ordered. We do not usually contact customers unless the item is not available or there is a problem with the order. There was a delay from our supplier in getting the product to us. This caused a delay in the entire process. The customer decided to cancel the order the same day the items arrived from our supplier. We advised we could ship them that same day but he still cancelled. The refund was processed right away. It is standard procedure to have an order charged as it is processed. We do not take anyone's payment unless the order is in process.