Aoolia

Thank you so much for your nice comment! We strive to offer diverse stylish frames at budget-friendly prices for everyone.

So happy to hear that! It’s awesome your glasses stand out and spark fun chats with everyone 😍

We are extremely sorry for the frustrating and disappointing experience you’ve encountered with your prescription glasses, and we fully acknowledge how upsetting it is to receive eyewear with an incorrect left lens alongside being unable to reach our support team by phone or ticket. We take full responsibility for the error in your prescription lenses and will prioritize resolving your issue immediately. Please send your order number to [email protected]. Our team will review your original prescription record first. As you requested, we will produce and ship an identical frame with fully corrected lenses for both eyes free of charge. If we are unable to remake the glasses for any reason, we will process a full refund for you. We sincerely apologize for the unavailability of our phone line and the lack of follow-up on your submitted support ticket, which has left you without assistance for so long. We will personally follow up your case once your email arrives and reply to you promptly with clear next steps.

Thank you so much for your kind review! We’re happy to offer affordable frames, plenty of styles and fast shipping for you.

Thank you so much for your lovely feedback! We’re really glad to hear your glasses arrived on time with good quality and no damage at all.

We’re truly sorry you haven’t received any updates or responses from us. We completely get how frustrating it is to wait without hearing back. Kindly email us at [email protected] with your order number and we’ll respond promptly.

We’re so sorry to hear you’ve had such a tough time getting in touch with us for your return request, it’s really upsetting that you couldn’t reach support via phone or live chat and received no email replies. We totally understand how frustrated this makes you. Please send an email to [email protected] and we will get back to you as soon as possible.

Thank you so much for your lovely compliment! We’re thrilled the glasses exceeded all your expectations. Really appreciate your recommendation and support!

We are incredibly sorry for this shocking incident and the lack of response to your messages—this is completely unacceptable on our end. Receiving an empty package is absolutely not the experience we want any customer to have. Please share your order number with us, and we will immediately launch an investigation with our warehouse and logistics team. We will either resend your two frames from the BOGOF promotion at no extra cost or process a full refund for you, whichever you prefer. We will reply to you within a short time to sort everything out properly. We sincerely apologize again for all the trouble this has caused you.

We are truly sorry to hear about your terrible experience and the frustration this has brought you. We take all negative feedback very seriously and never intend to avoid legitimate returns or refunds for defective products. If you received poorly made, unusable eyewear, please provide your order number and clear photos of the defective items. We will arrange a proper return solution with affordable shipping arrangements Our production and after-sales teams will review your case thoroughly immediately. We never want customers to bear unnecessary losses for our defective goods, and we will resolve this fairly for you as soon as possible.

We’re sorry you’re having trouble tracking your shipment and accessing your order history. Please send us your order number, and we’ll help you look up your order and shipping information right away. You can also track your package via this link: https://www.aoolia.com/trackorder

Thank you so much for your wonderful review! We're delighted the glasses fit perfectly and you're satisfied with both the quality and price. 😊

Thank you for your wonderful and detailed review! We're overjoyed to know you've had such a great shopping experience. It means a lot that our customer service, product quality and packaging met your expectations. Thanks also for sharing your useful tips for other customers. We hope you enjoy your glasses for a long time 😊

Thank you so much! We're thrilled you love your glasses and are happy with our service and packaging 😊

Merci beaucoup ! Nous sommes ravis que la commande ait été simple pour vous 😊

Thanks a lot! So glad our styles suit your taste and you find the site easy to use 😊

Thank you! We're delighted you enjoy our simple shopping process, great prices and reliable quality 😊

Thanks! Glad to hear the process was straightforward 😊

We’re truly sorry to hear you’re having trouble with your glasses and couldn’t get in touch with support. We will look into your issue right away and follow up with you promptly to resolve this problem.

Thanks! Glad you had a hassle-free ordering experience 😊