Aria Lattner

Hi Katie, I’m truly sorry for the frustrations and challenges you’ve faced. Your satisfaction is incredibly important to us, and we’re committed to resolving this issue for you. I understand that the process has been far from smooth, and I apologize for any inconvenience caused by the delays and communication issues. To address the specific concern: I’ve checked our records and see that we only have a return initiated for order #73171 with exchange order #74308 for the Everyday Jumpsuit (Flare, Petite) in size M / black. It appears we might be missing information on the second return. Could you please send the details of the second return to [email protected]? This will help us resolve the issue as quickly as possible. Regarding the sizing and website information, we’re working on improving the clarity and details provided. Your feedback is invaluable, and I’m sorry for any confusion regarding the differences between the regular and petite sizes. As a token of our appreciation for your patience and understanding, I’m sending you a $50 digital gift card. You’ll receive a separate email with your redemption code shortly. We truly apologize for the inconvenience, and we hope this helps make up for the experience you’ve had. Thank you for your patience as we work to make things right.

Hi Veronique, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you faced with your recent order and exchange process. Your experience does not meet the standards we strive for, and we appreciate your patience as we work to improve. We understand your disappointment regarding the sizing and color discrepancies, as well as the shipping costs incurred during the exchange. Our goal is always to provide clear and accurate information, and we regret any confusion caused by our communications. Regarding the gift card issue, we apologize for the misunderstanding and any inconvenience it caused. We are currently reviewing our processes to ensure such errors do not occur in the future. As a small company, we value each customer's feedback immensely as it helps us refine our operations and services. If there is anything else we can do to make this right for you, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we are here to assist you further. Thank you again for your understanding and for choosing Aria Lattner. We hope to have the opportunity to serve you better in the future.

Hi Natalia, We sincerely apologize for the delay in processing your order and the frustration it has caused you. Upon reviewing your order history, we identified that there was an issue with the shipping address, which unfortunately caused a delay in processing your May 20th order. We have reached out to you via email to resolve the address issue and have been awaiting your response. Please check your inbox (and spam/junk folders, if necessary) for our message. Once we have confirmed the correct shipping information, we will ensure your order is shipped promptly. We understand your disappointment and inconvenience, and we appreciate your patience and understanding in this matter. We are committed to resolving this issue and ensuring you receive your order as soon as possible. If you have any further questions or concerns, please don't hesitate to contact us directly. We're here to assist you.