Armadilo

Hello Kim, We're very sorry to hear about your experience and understand your frustration regarding the delivery time and the return process. We recognize how disappointing it can be when an order takes longer than expected and when the available return options do not meet your expectations. We sincerely apologize for the inconvenience and the concerns this has caused. We'd like the opportunity to review your order and address the issues you've raised. Please send us an email at [email protected] with your order details, and our customer support team will carefully look into your concerns and work with you to find the best possible resolution as quickly as possible. Thank you for taking the time to share your feedback. We truly appreciate the opportunity to assist you and improve your experience. Sincerely yours, The ARMADILO TEAM

Hello Jennifer, We're very sorry to hear that the size recommended did not fit as expected. We understand how frustrating it must be to receive a pair that doesn't fit comfortably, especially after relying on our sizing recommendation. We also understand your concerns regarding the return and exchange options, and we sincerely apologize for the disappointment this has caused. We'd like the opportunity to review your case and see how we can best assist you. Please send us an email at [email protected] with your order details, and our customer support team will carefully look into your concerns and work with you to find the best possible resolution as quickly as possible. Thank you for sharing your feedback. We appreciate the chance to make things right. Sincerely yours, The ARMADILO TEAM

Hello Babette, We're truly sorry to hear about your experience and understand how frustrating it must have been, especially after the delivery attempt did not go as expected and you were unable to get the assistance you needed. We sincerely apologize for the inconvenience and for the disappointment this has caused. We'd like the opportunity to review your order and help resolve this for you. Please send us an email at [email protected] with your order details, and our customer support team will investigate the delivery issue, address your concerns, and work toward a resolution as quickly as possible. We appreciate you taking the time to share your feedback, and we hope you'll give us the chance to make things right. Sincerely yours, The ARMADILO TEAM

Hello Monica, We're sorry to hear about your experience and understand how frustrating it must have been to encounter delivery delays, have concerns about the fit and performance of the shoes, and then discover unexpected recurring charges on your account. We sincerely apologize for the inconvenience this has caused. Please email our Customer Support team at [email protected] with your order number and the email address associated with your purchase so we can review your order, look into the recurring membership charges, and address your concerns regarding the shoes. Our team will investigate the matter carefully and work with you to resolve it as quickly as possible. We appreciate you bringing this to our attention and look forward to assisting you. Sincerely yours, The ARMADILO TEAM

Hello Diane, We're sorry to hear that you haven't received a response or your return shipping label after submitting the required photos and documentation. We understand how frustrating it can be to experience delays when you're trying to complete a return. Please send an email to our Customer Support team at [email protected] with your order number (#209878) and the email address associated with your purchase so we can review the status of your return request and ensure it is looked into as soon as possible. Our team will work to assist you and provide an update on your return label or any additional steps needed to help resolve this promptly. We appreciate your patience and look forward to helping you resolve this. Sincerely yours, The ARMADILO TEAM

Hello Ando, We're sorry to hear about the delivery issues you experienced and understand how disappointing it must have been after providing your address and detailed directions multiple times without successfully receiving your order. We sincerely apologize for the frustration and inconvenience this has caused. Please email our Customer Support team at [email protected] with your order number and the email address used for your purchase so we can review the delivery attempts with our shipping partner and look into the status of your order. We'll do our best to assist you and work toward resolving this matter as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to help. Sincerely yours, The ARMADILO TEAM

Hello Catherine, We're truly sorry to hear about your experience and understand how frustrating it must be to not receive your order and to continue seeing membership charges after you had already canceled. We also apologize if our previous responses have not provided the assistance you were expecting. We'd like the opportunity to review your order and membership details so we can investigate what happened and work toward resolving this as quickly as possible. Please email our Customer Support team with your order number and the email address associated with your purchase at [email protected], and we'll carefully look into your concerns, including the membership charges, and provide the appropriate assistance. We appreciate you bringing this to our attention and hope to have the chance to make things right. Sincerely yours, The ARMADILO TEAM

Hello Dana, We’re sorry to hear that the shoes did not provide the fit and comfort you were hoping for. We understand your concerns regarding the sizing, toe box height, and the discomfort you experienced while trying to wear them. We also appreciate your feedback about the return process and understand how this may have affected your overall experience. We would like the opportunity to review your concerns and assist you further. Please send an email to our customer support team at [email protected] with your order details so we can look into your case and help provide the best possible resolution. Thank you for sharing your feedback. Your comments are important to us and help us continue improving our products and customer experience. Sincerely yours, The ARMADILO TEAM

Hello Kim, We’re sorry to hear about the difficulties you experienced with the sizing and exchange process. We understand how frustrating it can be to receive a replacement pair that does not fit as expected, especially when you were trying to get the correct size. We apologize for the inconvenience and would like the opportunity to assist you further. Please send an email to our customer support team at [email protected] with your order details so we can review your exchange request and help work toward a resolution as quickly as possible. Thank you for sharing your feedback. We appreciate your patience and the opportunity to address your concerns. Sincerely yours, The ARMADILO TEAM

Hello Edward, We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the comfort of the shoes, shipping timeframe, and the return process, and we apologize for any frustration this may have caused. We would appreciate the opportunity to review your concerns and assist you with a possible resolution. Please send an email to our customer support team at [email protected] with your order details so we can look into your case and provide the appropriate assistance. Thank you for sharing your feedback. We value your comments and will continue working to improve our products and customer experience. Sincerely yours, The ARMADILO TEAM

Hello Ashley, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding the product quality, the inserts, and the return process, and we regret that your experience did not meet your expectations. We always want to make sure our customers feel supported and that their concerns are properly addressed. Please send an email to our customer support team at [email protected] with your order details so we can review your case and assist you with the best possible resolution. Our team will be happy to look into your concerns and help resolve this matter as quickly as possible. Thank you again for your feedback, as it helps us continue improving our products and customer experience. Sincerely yours, The ARMADILO TEAM

Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered with your order, especially after hoping that our shoes would provide the comfort and support you need for your work and daily activities. We understand your concerns regarding the sizing, the return experience, and your expectations for a work shoe that could help with long hours on your feet. We appreciate you providing details about your situation, as feedback like yours helps us better understand where we can improve. We will be raising your feedback with our team for further review and to help us identify opportunities for improvement in both our product experience and customer service process. Your comments regarding sizing and the overall return experience will be taken seriously as we continue working to provide a better experience for our customers. Thank you again for bringing this to our attention, Joey. We truly appreciate your feedback and the opportunity to improve. Sincerely yours, The ARMADILO TEAM

Hello Zaira, We’re sorry to hear about your experience and understand how disappointing it must have been to wait for your order, only to find that the shoes did not fit as expected and were not what you were hoping for in terms of quality. We truly appreciate you sharing your feedback, as we take concerns like this seriously. We’d like the opportunity to assist you with your refund request and help resolve this as quickly as possible. Please send an email to our customer support team at [email protected] with your order details so they can look into your case and provide the appropriate assistance with your return. Thank you for bringing this to our attention, and we hope we can help make this right for you. Sincerely yours, The ARMADILO TEAM

Hello Curt, We’re sorry to hear about your experience and understand how frustrating it must be to have returned your shoes for a size issue and still be waiting for a replacement. We apologize for the inconvenience and would like the opportunity to look into what happened with your exchange request. Please send an email to our Customer Support team at [email protected] with your order details so we can review your case and work toward resolving this as quickly as possible. We appreciate you bringing this to our attention and hope we can assist you further. Sincerely yours, The ARMADILO TEAM

Hello Sandra, Thank you for sharing your feedback with us. We’re sorry to hear that the shoes did not meet your expectations and that your return experience was frustrating. We understand how disappointing it can be when a product does not feel or perform the way you anticipated, especially after purchasing multiple pairs. We also apologize for the confusion regarding the refund for your returned items. We appreciate you bringing this to our attention, and we’d like the opportunity to review your order details and better understand what happened. Please send an email to our customer support team at [email protected] with your order information so we can assist you with your concerns and work toward resolving this as quickly as possible. Thank you for giving us the opportunity to look into this matter. Sincerely yours, The ARMADILO TEAM

Hello Lisa, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and the frustration caused by the delay in receiving your return shipping labels. We understand how disappointing it is to wait for a resolution, especially when the shoes did not fit as expected and you have already reached out multiple times. We apologize for the inconvenience and appreciate you bringing this matter to our attention. We would like the opportunity to review your order and assist you with the return process to help resolve this as quickly as possible. Please send an email to our customer support team at [email protected] with your order details so we can look into your concern and provide further assistance. Thank you for your patience and for allowing us the chance to address this. Sincerely yours, The ARMADILO TEAM

Hello Rosemarie, Thank you so much for taking the time to share your experience with us! We truly appreciate your continued support and are grateful that you chose our shoes as gifts for your grandson and son. It’s wonderful to hear that they both found them comfortable and that your grandson is enjoying his pair. We also appreciate your honest feedback regarding the breathability and shipping time. We understand how important it is for shoes to feel comfortable throughout the day, and we’ll be sure to share your comments with our team as we continue working to improve our products and service. We’re also always looking for ways to make the delivery experience smoother and more efficient for our customers. Thank you again for choosing us for your family. We’re so happy to be a part of those special moments, and we hope your son and grandson continue to enjoy their shoes! Sincerely yours, The ARMADILO TEAM

Hello Erica, Thank you for sharing your experience with us. We’re truly sorry for the frustration and disappointment caused by the repeated delivery delays. We completely understand how upsetting it is to be looking forward to receiving your order, especially when you purchased the shoes hoping they could help with your foot concerns. We sincerely apologize that your order has not arrived within the expected timeframe and for the inconvenience this has caused. We understand that multiple delivery date changes can be frustrating, and we appreciate you bringing this to our attention. Please send an email to our customer support team at [email protected] with your order details so we can look into your shipment status and assist you with your concerns, including any available options to resolve this as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Sincerely yours, The ARMADILO TEAM

Hello Bradley, We’re sorry to hear that the fit did not provide the wider toe box and comfort you were expecting. We understand that having enough room and support is especially important for longer periods of walking or standing, and we appreciate you sharing that you needed to switch back to your New Balance shoes for those activities. Thank you for taking the time to provide your feedback. We will raise your comments with our team for review as we continue working to improve our products and customer experience. We truly appreciate your input and the opportunity to better understand where we can improve. Sincerely yours, The ARMADILO TEAM

Hello, We’re sorry to hear about your experience with the shoes and understand your frustration regarding the wear and condition of the pair after only a few weeks of use. We appreciate you sharing these details, as we take concerns about product quality and durability seriously. We also understand that your request was not simply for a refund, but for a resolution and for us to review the issue you experienced. We would like the opportunity to look into this further and assist you with your concerns. Please send an email to our customer support team at [email protected] with your order details and any additional information or photos you may have regarding the shoes. Our team will be happy to review the situation and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us continue improving our products and customer experience. Sincerely yours, The ARMADILO TEAM