# Asia Fast Track - VIP airport meet and assist 评价与评分 > 来源: OK.one — https://ok.one/review/asiafasttrack.com - 域名: asiafasttrack.com - 分类: 旅游度假 - 综合评分: 4.1 / 5 (28 条评价) - 评分分布 5→1 星: 75% / 0% / 4% / 0% / 21% - 所在地: Singapore · Singapore - 数据更新: 2026-10-24 Asia Fast Track - VIP airport meet and assist（asiafasttrack.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 28 条用户评价，属于旅游度假分类，口碑良好。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/2 页) ### ★☆☆☆☆ Bought a fasttrack solution from them… - Niclas Persson · 2026-09-24 Bought a fasttrack solution from them in Lagos, Nigeria which didn’t work at all, obviously the bribed the wrong employees and came up with a BS answer regsrding IT problems. Stay miles away from this BS company! > 商家回复 (2026-10-08): The passenger purchased a meet and assist service from us at Lagos for his arrival. When he landed the Nigerian immigration system was down, and due to this and to the flight arrival patterns, there were long lines in the arrivals area. Our agent's request to expedite his passport stamping (by using a special lane) was declined by the immigration officers. A Mr Niclas Anders Persson was the passenger and he then sent a series vulgar messages to and about us. For example he wrote to us: 1. "...I left a juicy feedback on thrustpilot (sic) regarding your BS company. I only have 110 employees and none of them will ever be allowed to use your shit company so fuck off!!! (sic)... and 2. "...He (the agent) couldn´t get me through the immigration because they rejected him and told him basically to sod off (sic)..." 3."....No problemem (sic), just refund the money..." We were ready and willing to refund Mr Persson for the service problem he faced, even though the problem was not something that was caused by us or under our control. But before we could do so he wrote to us that we could "f*** off" and immediately posted his false and inaccurate Trustpilot review. We genuinely sympathise that Mr Persson was tired, angry and disappointed after a long flight to face a local immigration system issue, and we understand that he felt the need to vent his frustration on-line. However he did not need to use crude language and make serious and false allegations. ### ★★★☆☆ Bizarre interaction with their team…resolved with an apology and a refund. - AJ · 2026-08-18 Bizarre interaction with their team member, Sam. Eventually resulted in me ‘being declined’ by them. Unsure if it was them, the airport, or me. $279 paid. Let’s see if I get the refund! Update. Having got a mail from the owner of the company, I am satisfied that it was the fault of the their subcontracted third-party. However, the service was still not delivered. I’ll upgrade the experience from one to three stars, given the sincerity and detail of the apology, and I will get to experience the full unassisted arrivals process at KTI tomorrow! > 商家回复 (2026-08-22): Dear AJ, Thank you for your review, which is fair and reasonable given your disappointment that we were unable to arrange your VIP arrival service in Phnom Penh's TECHO airport this time. We accept your comments and the criticism therein. We are now working with Ms. Malis from the KTI airport team to try and prevent their local administration problems recurring. We again apologize to you, and we hope to help you be met and assisted sometime in the future. || CP- CEO ### ★★★★★ "A highly professional team that… - Ric Dg · 2026-07-14 "A highly professional team that listens carefully to your needs and, above all, is genuinely caring. These people will do everything they can to make your life easier. This is a huge advantage if your transfer time is short. I highly recommend their services." > 商家回复 (2026-07-16): Thank you so much for this very positive review of our reservation staff's efforts. We were pleased to be able to assist you on this occasion and now look forward to helping you again sometime in the future. || The Fast Track Team ### ★★★★★ Responsive, Thorough, and Competitively Priced - Sarah G · 2026-05-28 Asia FastTrack was very responsive, comparably if not better priced than other services. Their gate-to-hotel combined concierge and car service went very smoothly for guests arriving at PEK. They sent me the car and driver info in advance. They had great customer service throughout the process and accommodated the guests' late arrival. > 商家回复 (2026-05-29): Thank you very much indeed for your comments. We are very pleased that the booking process and service delivery met your expectations and our undertakings. ### ★★★★★ Amazing service. - Girum Kanno · 2026-05-05 > 商家回复 (2026-05-29): Thank you for this comment - our team are chuffed that your family was well assisted in Singapore for their transit through to Darwin. ### ★★★★★ Genuine care and professionalism - Angel Trendafilov · 2026-02-20 Booked the connection service at Changi for my 75 years old parents. They are delighted by everything and speak very highly about the man (did not get his name) who welcomed them, assisted them with everything they need during the 6 hour transit time and helped them board their next flight. Just amazing! Thank you so much!! > 商家回复 (2026-05-29): Thank you very much indeed and we are most gratified to read that our Airport Team were able to assist your parents during their transit through Singapore Changi. ### ★★★★★ Fantastic Service - Siobhan · 2025-12-01 The service was above our expectations and completely seamless. I have arranged many fast track services for our team and this was the best service I have used. I would highly recommend this team. > 商家回复 (2026-05-29): I have passed you kind words on to Eric and his airport team at Jakarta. They appreciate this and hope to see your clients again soon. Thank you ### ★★★★★ ABSOLUTELY PROFESSIONAL AND PRECISE ON… - Marialucia Romano · 2025-10-27 ABSOLUTELY PROFESSIONAL AND PRECISE ON EVERY SINGLE COMMUNICATION OR NEED. EXTREMELY RECOMMENDED. > 商家回复 (2025-10-27): Thanks very much for your great review. We do very much appreciate it. | Airport VIP ### ★★★★★ We had a tight connection and booked Asia Fast Track - KK · 2025-10-20 We had a tight connection flying in from Uk on BA and had to clear immigration and collect bags before changing terminal to check in with Singapore Airlines . Gigi from Asia Fast track was absolutely brilliant in the way we just quickly sailed through all the way through to check in and boarding at the gate . Would strongly recommend this company who also had excellent communication throughout the booking process > 商家回复 (2025-10-27): Thank you very much for your kind words which have been passed on to Gigi. We hope to be able to assist you again sometime. | Airport VIP team ### ★★★★★ What a great experience - Catherine McGrath · 2025-09-29 What a great experience. Very well worth it. Judith met us as promised and whisked us through passport control and checking for a connecting flight. Our first flight was delayed so it was very tight and stressful. Judith made it simple and we were comfortably at our gate with plenty of time! > 商家回复 (2025-09-30): Thank you very much for your positive comment which I have passed to Judith and her colleagues at the airport. ### ★★★★★ Transis service JNB - Marnix · 2025-09-29 Already booked a few times. Super smooth! No hiccups and easy to find. We had very kind people for our transit service in JNB. (so arrival + departure with picking up bagage and check-in again.) Also most of the times, more cheaper than other services that offer VIP Meet & Assist. > 商家回复 (2025-09-30): Very glad to read that our South Africa team gave you the support you needed on the day. Thank you so mcuh. ### ★★★★★ Great experience and seamless… - Michelle Trimpe · 2025-09-26 Great experience and seamless end-to-end! I've used this service in Thailand and Indonesia and both were fantastic. Highly recommend! > 商家回复 (2025-09-26): Thank you very much indeed for your comment, which is very much appreciated, and which has been passed to our Thai and Indo teams ### ★★★★★ Jakart Airport - Shumoukh AlAfnan · 2025-09-21 · 已验证 I booked with this company for my outbound flight, and the experience was excellent. The staff were professional, efficient, and very kind. Even though I only had a two-hour transit connection, the team welcomed me right at the aircraft door and managed to get me to my next gate in just 20 minutes! This outstanding level of service and care made me choose the company again for my return flight, which was delivered with the same professionalism and quality. Special thanks to Mr. Eric, Mr. Ahmed, and Mr. Doi for making my journey smooth and stress-free at Jakarta Airport. 👏🌟 > 商家回复 (2025-09-26): You review is very much appreciated and we have thanked the three individuals that you mentioned for their effort and diligence. Thank you. ### ★★★★★ Fast Track service - Oxana · 2025-08-25 Gold Tour Japan booked the Fast Track service. We were very pleased with the excellent service provided. > 商家回复 (2025-08-30): Dear Ms Oxana, thank you very much for you nice comments, which have been passed on to the Japan airport team. Thank you. ### ★★★★★ Travel Advisor’s Advice: - Jay S. · 2025-08-15 I recently worked with Darash for my personal upcoming trip to India. She was exceptionally professional, dedicated, and quick to respond, showing genuine care for my requests. As a travel advisor, I’ve dealt with VIP greeting companies all over the world, and this was by far my smoothest experience. I will confidently use their services for all my clients in the future. > 商家回复 (2025-08-30): Hi Jay, I have give Darsh your very kind feedback on the help that we were able to give you with the arrangements. Thank you again ### ★★★★★ Fantastic service and great staff Asia Fast Track VIP Airport - Mathilda Debarry · 2025-08-10 I have used Asia Fast Track VIP Airport Meet And Greet assist several times this past year, for my daughter, who is a minor traveling locally and internationally. The last date being 8/8/25. I have found the booking process, efficient and uncomplicated. The booking team and on the ground support team are all friendly, very professional and not robotic, which is what I have found with other Meet and Greet services. They are responsive, and the team are quick on their feet to find solutions in case of any complication. On my daughter‘s last trip the airline changed her baggage handling and without being prompted the Asia Fast Track ground staff member managed the situation swiftly and very professionally. The Asia Fast Track team and their services have become a staple in our travel planning management I would recommend them wholeheartedly. Thank you, Team. Looking forward to the next trip. Irene Debarry > 商家回复 (2025-08-11): Dear Mrs Debarry, thank you for your positive comments. Much appreciated. || The Asia Fast Track team ### ★☆☆☆☆ delay so no service - F.P. v. B. · 2025-06-09 I had no experience. I missed my connection in Dubai, because my emirates flight was 3 hours late. I send message that I will arrive about 10 hours later with the next flight. At arrival was nobody and I got a message that i lost what i paid. > 商家回复 (2025-06-09): Dear FPvB: You booked a meet and assist arrival in Phuket. Just a few hours before your flight arrived you send us a short e-mail saying that your flight "...is changed (fromEK378 at 12:00) to pickup time 20h Flight Ek396...". You did not give any reason why you wanted the change. We replied quickly advising you that you this would be treated as a "no show" for your booked and confirmed service on EK378, and that unfortunately we had no staff available at the new time to help you on your new flight EK396. You replied "....It's good to know that when my flight is not possible because of an technical problem and a delay by emirates, you are not flexible. And leave a 75 old man with a walking stick alone..." Firstly, when you booked you accepted our terms and conditions about "No Show". Secondly, as you stated on your booking that you were travelling in First Class, and as it was Emirates' delay which caused your inconvenience, we were sure that the EK staff at Phuket would give a delayed First Class passenger any special and extra assistance they might need for a delayed arrival. I am sorry you were inconvenienced by the flight delay. Your one star rating should be linked to Emirates Airlines, as it was their flight delay into Dubai that caused your late arrival into Phuket. ### ★★★★★ Smooth Operators - Amber Scott · 2025-06-06 I was nervous about arriving in a country where I don't speak the language after 20 hours of travel, at one of the world's busiest airports, but they made everything easy. I was pleasantly surprised at how fast and effective everything was. Thank you! > 商家回复 (2025-06-07): Dear Amber - thanks very much - I am glad all went well for you. || The AsiaFastTrack Team ### ★★★★★ Request was made late but still was accommodated and executed so well - DEBRA DMELLO · 2025-05-05 Efficient service > 商家回复 (2025-05-05): Thank you Ms Debra, I am very glad we were able to assist you and your passengers. ### ★★★★★ Fast Track Service - Debie Isroff · 2025-04-30 I arranged two VIP services with Asia Fast Track for my client this year in March and April. Both services were fabulous. The representative actually brought something to my attention that the client would not be able to check in right away for his international flight after getting off the domestic one and assisted my client in securing a hotel room for a couple of hours. > 商家回复 (2025-05-05): Thank you for your comments, and we were very pleased to help Mr. M. during his difficult connection. --- - 全部评价与筛选: https://ok.one/review/asiafasttrack.com - JSON 接口: https://ok.one/api/companies/asiafasttrack.com - 评分口径与数据来源: https://ok.one/methodology/