# Atomstack 评价与评分 > 来源: OK.one — https://ok.one/review/atomstack.net - 域名: atomstack.net - 分类: 建筑与制造 - 综合评分: 2.1 / 5 (48 条评价) - 评分分布 5→1 星: 21% / 6% / 0% / 6% / 67% - 所在地: China - 数据更新: 2026-10-24 Atomstack（atomstack.net）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 48 条用户评价，属于建筑与制造分类，口碑较差。67% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 6 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/3 页) ### ★☆☆☆☆ errible Customer Support — Atomstack Has Lost My Business - Denny · 2026-10-16 I own an Atomstack X7 Pro laser engraver, and my experience with the company's customer support has been extremely disappointing. My first problem was a failed power switch. I emailed Atomstack hoping to obtain a replacement part, but ultimately had to find and purchase the switch myself from DigiKey to get the machine working again. More recently, the controller board developed a problem with the X-axis stepper motor driver. As a retired electrical engineer with 20 years of experience, I was able to troubleshoot the electronics and identify the failure. I contacted Atomstack again, simply wanting to PURCHASE a replacement controller board. They told me they would provide ordering information after the Chinese holiday ended on October 6th. As of October 15th, I still haven't received the promised response. To make matters worse, I was seriously considering upgrading to one of their more powerful laser engravers. Atomstack advertises a trade-in program for its lasers, but I was told my X7 Pro wasn't eligible, even though other models were. Apparently, being an existing customer doesn't count for much. I'm not expecting free repairs or special treatment. I'm perfectly willing to pay for replacement parts or invest in an upgraded machine. What I do expect is reasonable customer support, access to repair parts, and a company that follows through on its promises. Equipment breaks. I understand that. But when a manufacturer makes it difficult to repair its products and won't support customers who want to upgrade, it becomes difficult to justify buying from them again. After these experiences, I've decided my next laser engraver will come from a different manufacturer. My advice to potential buyers: Don't just compare laser power and price. Consider whether the company will actually support you after the sale. ### ★★☆☆☆ Potential customer should know about the support Issue - Carmen · 2026-09-23 I guess I think it is important that you first understand that this is my first laser engraver/cutter. The goal was to allow me to elevate some of the items I built to make them more attractive and sell a little quicker. I am retired and have some extra time on my hands and belong to a couple of groups that have made requests for a review of the product from a computer programmer’s approach. I purchased a desktop laser by Atomstack and began the learning phase as many of you do. After unboxing and setting up the laser, I began the testing process and had some small successes. Soon after I noticed that there were a couple of small parts missing and emailed the support team at Atomstack. Replies take approx. 24 hours which is acceptable for this issue but maybe a more serious issue would be a problem. The problem began with the replies from the support staff. They began asking for basic information, i.e. serial number, where it was purchased, etc. And that would have been fine, but then it began escalating to copies of the page in the manual which displayed the parts I was referring to, questions about if I looked in all the corners of the box for parts. After 6 emails, they were still asking the same questions, and I was completely frustrated by this time. I finally decided to offer my findings to the groups I belong to and return the machine completely. My concern was if it took this much for some small missing parts, imagine what it would take to get a real problem resolved. I would say they did not provide a phone number at any point. So, giving them a review would only be possible if they provided any level of service that would be considered reasonable. I am very unhappy with the experience and would warn anyone interested to do their homework on support or lack of support. ### ★☆☆☆☆ Part Delivery No Enclosure waited 5 months Now cancelled As breach of Contract - Nick Wood · 2026-08-25 Ordered £2000 laser Glacier 90watt Bundle 5 month later i received part delivery still waiting for case now asked for refund and they want to argue 1 email every 24hours and constant questions new questions every day i have offered to return the package in my car , will not accept, courier will not collect the box over certain size. So far, there have been 64 direct emails exchanged about order #AtomStack15982: 35 emails from AtomStack 29 emails from you 64 total ### ★☆☆☆☆ I bought an AtomStack laser engraver… - Berry van Nieuwenhuijsen · 2026-08-03 I bought an AtomStack laser engraver (Order #14080) and it has been a complete nightmare. The machine has had severe issues since March, and instead of fixing it, AtomStack forces you to be their factory mechanic.For months, they kept stalling by sending random loose parts (motherboards, fans, cables that don't fit) expecting me to repair their broken product myself. I even had to buy my own fan out of pocket just to try and get it to work. The machine is still completely broken.To make matters worse: after months of waiting for a new laser module, they recently sent me a fake/recycled tracking number (CN105432898DE). When checking the number, it turned out to be an old shipment from February that I already received! They are actively lying and using fraud tactics to stall for time.This company does not respect consumer rights. I have officially demanded a full refund or a completely new machine. Avoid AtomStack at all costs unless you want to spend months paying for a broken machine and fixing it yourself! ### ★☆☆☆☆ Sent sevePOOR COMMUNICATIONral emails and queries from… - David P., Arizona · 2026-01-27 Sent several emails and queries from their website over the past week with no response. The chat option delveres no pertinient response. NO PHONE NUMBER, NO MAIL ADDRESS ... COMMUNICATION is IMPOSSIBLE ### ★☆☆☆☆ Scammer alert! - John · 2026-01-21 The item arrived broken due to bad, thin packaging. The seller for 15 days (until the Ali Express deadline expired) wrote 1 line in our conversation and disappeared for 24 hours. Every day he did the same thing .. 1 line and disappearing for 24 hours. You understand the strategy and the reason why he did it. I don't need to say anything more. 0 support from the seller. Classic internet scammer. The product arrived broken. No willingness to compensate, just mocking and disappearing in messages. Seller, you will find it from God. If you believe anywhere. Scamming people is not good for you. ### ★☆☆☆☆ Avoid like the plague - Lawds · 2025-04-06 Much like the common theme - purchase a laser engraver. It packed two months. Contacted the company (I think they are in china). they asked me for videos of the problem, my settings and what videos of when it was working well. I sent the videos. they didn't even bother downloading the videos. I've been chasing them for close to a year now. No response. They are absolutely useless. Another chinese company dumping crap products on the market without any customer service. ### ★☆☆☆☆ Still waiting since december for… - NB · 2025-02-16 Still waiting since december for refurbished laser to be sorted. Box arrived UN-refurbished (unless they employ the blind institute to pack them,) broken safety glass so light goes sideways, smashed internal USB & power sockets, smashed psu - they did however supply the previous customers USED tyraps.... Now Banggood have closed ticket as completed.... LIARS Both Atomstack and Banggood seem happy to breach UK sales laws. Do not expect trading standards to do anything since they only come out for publicity programs and helping companies like this to breach and get away with it. Following the banggood reply to their review the email was sent - got one back saying you have to use the ticket we closed or a new one we can close again - ZERO ACTION STILL BLAMING ATOMSTACK FOR NOT SUPPLYING AND NOT DEALING WITH THE PROBLEM - be aware before buying! ### ★☆☆☆☆ DO NOT BUY FROM ATOMSTACK - Scott O'Donnell · 2025-02-15 I unfortunately made the mistake of purchasing a laser engraver (X20 Pro) from these guys 6 months ago. For more than 3 of those months it has been out of order due to waiting for spare parts to arrive due to various hardware failures. Currently it stopped working 60 days ago, I've tried various spare parts sent, but to no avail. Now I've told the support team, enough is enough, I want my money returned & they just no longer reply to any messages. DO NOT PURCHASE anything from Atomstack unless you have money to throw away. ### ★☆☆☆☆ Don´t order there! - Vyrd Art · 2025-02-11 Don´t order there! You have no rights when you have a problem with your order. I ordered something for more than EUR 400,-, did never receive it and write messages to banggood since early December (more than two months now)... i receive all kind of general excuses, they ask me to wait etc etc... I will NEVER EVER order there again... and you should really think about it, before you order! ### ★☆☆☆☆ Don't buy atomstack machines.. - ANONIMO · 2025-01-24 I bought an a24 pro. In the process of cutting a piece I stopped the machine from the key and the motherboard burned. I bought a new one and the axes moved but the laser module stopped working. I spent €720 on a paperweight. Thanks atomstack. ### ★☆☆☆☆ DON´T ORDER! - S. R. · 2024-12-21 DON´T ORDER!! i ordered a whole E85 Extension kit for my S20 Pro Laser Engraver/Cutter and got a cable which is part of the Extension kit. All the other parts are missing. I a writing to and with Atomstack since a week and... to make it short: don´t get help! NEVER again ### ★★☆☆☆ Atomstack purchase - Arnold Beamish · 2024-12-18 I purchased an Atomstack X7 laser engraver in January of this year and really like the machine. I received an email from Atomstack offering me a deal on a new A48 Ultra machine for 1/2 off. I ordered this machine on November 22,2024 I emailed them on November 28,2024 and they responded with this email " We currently expect the items to arrive at the warehouse by 12/14, and you should receive the device 3-7 days after that. However, due to port congestion caused by Black Friday and Christmas, the arrival time at the warehouse may change. We will notify you promptly with any updates". I emailed them yesterday December 16th and again today 17th and they won't respond. I am not sure what to do next because the purchase price was $849, I am going to try and contact my credit card company and see if they can help. As of today December 17th the order still says "unfulfilled" ### ★★★★★ Great customer service. - JOSH · 2024-12-09 I just bought my first Atomstack and very happy with the product and the customer service I received on the many questions I had both before and after buying. When the time comes for a new laser I will definitely be checking them out. ### ★★★★★ Easy to use website and great customer service - Mathew Martin · 2024-11-26 i purchased a laser cutter/engraver from them over a year ago and thought it was about time i wrote a review, the website was simple to use and provided all the information i needed to make the choice i wanted, the check out was quick and simple and delivery was faster than i expected (was happy to wait), I've been using the machine for a long time and only every had a couple of issues but reaching out to Atomstack was quick and simple and even though its beyond its warranty they helped me diagnose the problem and even recommend where to purchase the necessary parts to repair, when funds allow i will be purchasing their new R30 to open up more avenues of engraving. ### ★☆☆☆☆ Avoid Atomstack. Really. - Martin Korecký · 2024-11-26 bought Atomstack X40 Max. Worked fine for few weeks, then dead, they send new power switch, but I managed to fix it before arival by self help and now - after few months - it is dead again. Another issue I immediatelly noticed was weird behaviour, when Lightburn says some job will take 6:30, but in reality it last 7:48. Noticed that traveling speed between cuts in some combinations of x and y movement is executed really slow. I took a video and sent to their helpdesk and answer was "it is only estimation which can not be taken too seriously, and the movement is evaluated by our technicians as standard." All my other laser are working exactly as estimated in Lightburn. So, while your machine is working, you are fine, but when it stops and you need real customer support, you will not get absolutely ANY. ### ★★★★★ Very professional and helpful - BLAZON CHROME · 2024-09-02 I was very nervous when purchasing a laser engraver from another country because of the risk of customer service. After investigating to fin that iKear.net had the better reviews I followed my gut and went with them. I've just had a minor issue with a cable and without any delays the service team at iKear.net have helped me resolve the issue with a new replacement cable on its way. They have been efficient, supper helpfull and professional and for that reason I give them 5 stats. ### ★☆☆☆☆ Terrible Support and awful tracking App - daveypet · 2024-07-14 Purchased the M40 48watt from an English company so delivery was pretty quick and hassle free. Once I had spent a bit of time with the laser I decided to buy the extension kit to allow engraving/cutting to be 800mm x 850mm. Could only order this off the web site and as it is to be shipped I will have to pay tax once it hits our shores. All good so far until I download the SHOP app to track my package, you have to make an account to be able to see what is happening, showed that the item still hadn't shipped after 11 days. (after signing up to an account on this app I have been bombarded with spam) Contacted support and they asked if i had received an email saying that they needed me to pay the tax once it arrives and wouldn't send the equipment without me replying to the email. (Bit long winded I know but hopefully you are still with me) found the email in my spam box but didn't make any reference to the fact they wont send the equipment until i reply to the email. Have now replied to support and questioned if they were ever going to chase me again or just keep my money, after 3 days I have had to chase again as they haven't replied and my package still hasn't been sent. Atomstack your business model sucks and your support is even worse. Not impressed and I still have no package. ### ★☆☆☆☆ Atomstack refuses to honor warranty - Mark Harvis · 2024-05-01 Atomstack laser was dead out of the box. Their customer service diagnosed it as a faulty mainboard. Despite being within the 12 month manufacturer warranty, they refused to replace the part. So, the chat customer service was ok, but ultimately they failed when they refused to honor their own warranty. ### ★☆☆☆☆ I brought a system the firmware was… - SprinterOz · 2024-03-06 I brought a system the firmware was faulty so i tried to install another firmware the company will not replace the control board under warranty and will not give me the original firmware for the control board or a site i can download it. I spent around $4000 Australian dollars brought a fiber system and 85e table and a m100 and 40x40 table for the money i spent you think you would get service or replacement parts under warranty at least and Australia has a 12 month warranty law on all items electric sold to Australia. I will now only buy from atomstack.com as the .net are just authorised dealers. --- - 全部评价与筛选: https://ok.one/review/atomstack.net - JSON 接口: https://ok.one/api/companies/atomstack.net - 评分口径与数据来源: https://ok.one/methodology/