Hi Lenka,
Thank you for sharing your experience so openly. We completely understand how frustrating and concerning this situation must have been, especially after being charged twice and not receiving timely updates.
This is not the level of communication or support we aim to provide to our community, and we take full responsibility for the delay and lack of follow-through you experienced. We hear you, and we agree that transparency and accountability are essential, especially when it comes to something as important as your trust and financial matters.
We’re glad that we’ve now been able to reconnect and confirm that your refund is in process. Our team is actively monitoring this to ensure it is completed as quickly as possible. If there is anything further needed on your end, we will communicate that clearly and promptly.
We truly appreciate your patience and your willingness to update your review as things move forward. Your feedback helps us improve and continue doing better for our Soul Fam.
We’ll continue to stay on top of this until everything is fully resolved for you.
Hi Bridgette,
Thank you so much for sharing this beautiful reflection of your journey. It really means a lot to hear that the teachings not only reinforced what you already felt deep down, but also helped you expand into a new level of self-awareness.
There’s something so powerful about meeting this work at exactly the right moment when you’re ready to receive it and take those next aligned steps. It sounds like you’re really tuning into your own inner guidance and stepping into your path with more clarity, which is exactly what conscious creation is all about.
We’re so grateful to have you as part of this community, and we’re excited for everything that continues to unfold for you.
Sending you so much love on your journey. 💛
Hi Michelle,
Thank you so much for sharing this! It’s truly beautiful to witness your awareness unfolding. 💖
That moment where you begin to recognize the root cause of your thoughts, beliefs, and patterns is such a powerful shift. It’s where real, lasting transformation begins. And the fact that you’re now stepping into rewiring your mind shows how committed you are to your own growth.
You’re doing such meaningful inner work, and it’s going to continue opening up so much clarity, freedom, and alignment for you.
We’re so grateful you’re here with us on this journey, and we’re cheering you on every step of the way! 💛
Authentic Living 以极高的诚信运营,充满爱与真诚。我和 Mandy 以及 Oliver 都合作过,从没失望过。光通过他们的课程我就学到了很多,成长了很多。毫无疑问这是最棒的体验,只要你肯付出努力,上完他们的任何课程后你都会不一样。非常荣幸和感激他们选择发光发热,并为我们提供同样的工具 🙌 超级爱他们两个人!!!!
authenticliving.com 回复2026-04-14
Hi Robin, thank you so much for this. It truly means a lot to us.
Reading your experience and how much you’ve received from the work is exactly why we do what we do. The fact that you’ve taken the tools, applied them, and allowed yourself to expand, that’s where the real transformation happens.
We’re so grateful to have you as part of the Soul Fam and to be on this journey with you. Your energy, openness, and willingness to do the work are what make experiences like this so powerful.
Thank you again for your trust and for sharing your light with the community.
Hi Karen,
We hear your frustration, and we’re really sorry this has been your experience.
You made a clear decision within the refund window, and we completely understand how important it is to feel supported and honored in that process. What you described, having to follow up multiple times and wait longer than expected is not the experience we aim to create for our community.
To give you clarity, once a refund is processed on our end, the timeline for the funds to reflect can depend on the banking system and payment provider. Your refund has been completed on our end. If there’s anything that still feels unresolved, we want to make it right, please stay connected with us so we can support you through to completion.
Your feedback matters. It helps us refine our systems and show up better for our Soul Fam moving forward.
We appreciate your patience, and we’re committed to closing this out properly for you
I've genuinely enjoyed and grown through AL and the Energy Healing Circle. The coaches and master healers — Kat, Stephanie, Nikki, Natasha, and Suzanne — have all been exceptional, and they are the sole reason for 2 stars instead of 1.
I have been a Soul Family annual member since 2022. In January 2026, I requested a cancellation and refund — and more than two months later, I am still waiting. I have reached out multiple times, and while staff have been polite, the only response I receive is that my request has been “expedited” and that I have moved up in the processing queue.
It's supposed to take 1 to 3 business weeks, which AL has also confirmed. All refund requests should be honoured properly.
I would have expected more from Mandy and Oliver's company core values. Leaving a program should be as easy and memorable as signing up for one.
FOLLOW-UP: I received a follow-up from Authentic Living, as noted in their response below. They issued a refund on March 25, which is now showing on my credit card. Thank you.
authenticliving.com 回复2026-03-27
Hi Diane,
We truly appreciate you sharing this, and we want to acknowledge both the positive impact you experienced and the frustration you’ve faced.
It means a lot to hear how much growth you’ve had inside Authentic Living and the Energy Healing Circle, and we’ll make sure your kind words reach Kat, Stephanie, Nikki, Natasha, and Suzanne. They are a powerful part of what makes this community so special.
At the same time, we completely understand your concerns around the refund process. You made a clear request, and it’s valid to expect that it’s handled within the timeframe communicated. Waiting this long and needing to follow up multiple times is not the experience we aim to provide.
To give you clarity, the refund has already been issued on our end, and it may reflect in your account depending on your bank’s posting time. That said, we recognize that the overall process took longer than expected, and we take responsibility for that gap.
Your feedback truly matters. It helps us refine how we support our Soul Fam, especially during transitions like this, so that every part of the journey feels aligned with our values.
Thank you again for your honesty and for being part of this community. We’re committed to making sure this is fully completed for you.
Hi Kimono,
Thank you for sharing your experience. We’re truly sorry to hear how frustrating this situation has been for you. That’s certainly not the experience we want anyone in our community to have.
After reviewing your case, we can confirm that your refund is already in the processing queue. Once a refund is submitted, it can take a little time for the payment processor and bank to complete the transaction, but please know that it is already moving forward on our end.
We also want to sincerely apologize for the delay in communication you experienced. Our mission is to support people on their healing journey, and when our response time falls short, we take that seriously and work to improve it.
If you’re open to it, we’d be happy to personally follow up and make sure everything is resolved smoothly for you. Please feel free to reach out to our team directly so we can assist further.
Thank you again for bringing this to our attention, and we wish you the very best on your path forward.
We are so incredibly happy to hear that these lessons are resonating with you! 💖 It truly warms our hearts to know that the energy we put into this work is reaching you in such a positive way.
We are so grateful to have you as part of the Authentic Living family and to walk this path of growth alongside you. Thank you so much for sharing your light with us through this beautiful 5-star review!🌿
我关注这对夫妇快6年了,因为他们课程里的内容真的让我的生活变得更好。Authentic Energy 课程也不例外,把学到的东西提升到了新层次。具体来说,我更清楚地了解了如何以积极的方式运用能量来改变生活,也打消了我对'所有能量工作都是'黑暗魔法''的顾虑。生活讲究平衡,凡事都有两面性。这门课程讲的就是爱与光,上完课我正是这种感觉。谢谢 Oliver!
Oliver 提供的工具极大地帮助我提升了体验更高层次的喜悦、连接和幸福的能力!绝对值得你花时间~我超爱它!!!
authenticliving.com 回复2026-02-20
Thank you so much for sharing this, Christina. Reading that the tools have supported you truly means everything. ✨
We’re so grateful you took the time to share your experience, and even more grateful that you’re embodying the work in such a beautiful way. Thank you for being part of this community and for trusting the process.
Keep expanding. 💫
At 71 yrs old, I needed to make drastic changes in my overwhelmingly soul draining job that sucks the life out of me and move toward a fulfilling and joyful retirement with enough money to sustain my dreams of freedom to travel, spend time with friends and loved ones and enjoy many more of my lasting years in good health and wellness. I took Mandy's program because I needed to raise my vibration to manifest that goal. I looked forward to each day to listen to her lessons on releasing my subconscious reel of counter manifestations and to rewire my thoughts with nothing but ones that feel Light, not heavy... Yeses, not Nos.. release my "Yeah buts..." and refill myself with thoughts that the Universe IS working on my behalf and that my retirement is on its way to me faster than I could've hoped for.
authenticliving.com 回复2026-02-13
Thank you so much for sharing your journey, and for the 5-star rating Linda! Choosing to make bold changes at 71 and move toward a joyful, fulfilling retirement is incredibly inspiring. 💛
We love how you embraced releasing the old subconscious reel and choosing thoughts that feel Light instead of heavy. That shift into trust and alignment is where true Manifestation begins.
We’re honored that Mandy’s program supported you in stepping into this new chapter. Your freedom, joy, and dreams are absolutely available to you.
Thank you so much for taking the time to share this, Jenna. It truly means a lot to us. 💛
We’re so glad the 30-day manifesting course helped you recognize how powerful your thoughts and subconscious programming really are. That awareness alone can create such meaningful shifts, and it’s beautiful to hear that you’re feeling excited about changing your lifestyle.
Thank you for trusting Mandy’s work and for being part of this community. We’re cheering you on as you continue your journey of conscious creation and alignment.