As you already observed, the repackaging happened in the shipper's hands. While this is certainly upsetting, it is not the fault of Umarex that this occured, that being the initial damage that required the item to be re-boxed. We would be glad to address any issues with the product. Please reach out to us regarding this. Shipping issues do arrive from time to time, but as a consumer, one must keep in mind that today's ecommerce landscape invites third parties into the transaction so that the consumer saves time and money from going to a retail center to pick up their purchases themselves. While the retailer needs to know about such issues, rating the retailer poorly for an issue with the shipper is not fair to the retailer, nor is it fair to the shipper. This would be like buying a coffee in a drive through and subsequently spilling it by hitting the curb on your exit. The coffee shop is not at fault, but would likely re-make your coffee as a courtesy for you having a bad day.
You can reach us by phone at 479-646-4210, ext 7 M-F, 8-4 Central Time or by email at [email protected]. Thank you.
Thank you for picking up one of our 4-16X44 scopes. Happy shooting!
M
MARK JACKSON · 写过 1 条评价 · 已认证 · 体验于 2024-05-20 ·
★★★★★
我喜欢红点的品质……
我喜欢红点瞄准镜的质量。我唯一的抱怨是，我的订单在网上订购后几乎一周都没有发货。
Axeon Optics 回复2024-05-28
We are so sorry for the delay in shipping. We've been experiencing technical difficulties with our order processing system. Thank you for your patience.
