# Baolau 评价与评分 > 来源: OK.one — https://ok.one/review/baolau.com - 域名: baolau.com - 分类: 旅游度假 - 综合评分: 4.3 / 5 (109 条评价) - 评分分布 5→1 星: 80% / 2% / 0% / 2% / 17% - 所在地: Singapore · Singapore - 数据更新: 2026-10-24 Baolau（baolau.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 109 条用户评价，属于旅游度假分类，口碑良好。82% 的评价为 4 星及以上，17% 为 1 星；商家回复了 80% 的差评；近 12 个月新增 39 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/6 页) ### ★★★★★ Great service for booking Thailand train - Tonie Botes · 2026-10-17 The booking process is easy to use and payment was also easy. They let me know when booking was available on the Thai SRT which was a great as you can only book in advance from a specific date. Overall a great service. ### ★★★★★ Baolau is great - CHAIGNEAU · 2026-10-08 Baolau is great! Everything in the emails and tickets is clear. Email inquiries are handled well, clearly, and politely—AND the response is fast... Excellent! ### ★★☆☆☆ I booked to go by train on 11/10/2026 - Bee Robinson · 2026-10-03 I booked to go by train on 11/10/2026, with Baolao, from Padang Besar - Bangkok, return. They took the money, but Bangkok floods occured. So, i requested cancellation and refund. Yes, they did the refund, but, they never told me i will only get approx 20% of my money back if i proceed with refund. They processed my refund, and gave me a small amount back. Only then did i realise they only refund approx 20%. Should have told me first!! Not fair. > 商家回复 (2026-10-05): Dear Bee, According to the cancellation policy for State Railway of Thailand published on our website, in case of ticket cancellation the following fees apply: 70% of the ticket fare + 30 THB per ticket - 70% of the ticket is the standard cancellation policy imposed by the railway operator. - 30 THB per ticket is the fee for processing the ticket cancellation on your behalf (this fee can be waived if you cancel the ticket at the station by yourself). The cancellation policy is displayed along with our Terms of Use during the reservation process and, as a user, you are requested to read and accept this policy voluntarily before completing the payment. We understand that receiving a small amount of refund can be frustrating, however please note that we are simply a ticketing agency and we are not responsible for the ticket cancellation policy. Our responsibility as ticket agent is to apply the cancellation fee imposed by the railway operator and coordinate the refund with State Railway of Thailand. We appreciate your understanding and consideration. Best regards. ### ★★★★★ Overnight sleeper train Hanoi to Nanning - Matthew Guyver · 2026-10-01 Comfortable bed and bedding The staff were friendly and helpful Complimentary bottle of water ### ★★★★★ I could do the booking process easily… - KAYZIN YU · 2026-09-25 I could do the booking process easily with a short time. The website is very clean, modern, and easy to navigate. Shortly after completing the transaction, I received my e-tickets directly via email. ### ★★★★★ Great experience - Chuck Phelps · 2026-09-22 Nice bus. Clean. Courteous staff. On time. Overall great experience. ### ★★★★★ I found Baolau to be great - Chris Bryant · 2026-08-24 I found Baolau to be easy to use - booking was simple and we could even specify seats. The tickets were available as e-tickets and all functioned without a hitch. As far as I could see the pricing was no more, and in some cases even less, than the other options. The website also allows easy review of current, future and past bookings. ### ★★★★★ Great website and easy to use - May Lee-Shah · 2026-08-24 Loved how straight forward it was to purchase the tickets via Baolau. There is a feature to turn on the notification so that Baolau sends you an alert when the tickets are available for purchase. It made the planning of our Vietnam trip so easy. ### ★☆☆☆☆ Just be warned when booking for busy… - Alison Sheffield · 2026-08-19 Just be warned when booking for busy trains. We are a family of 5. In Thailand you can only book 4 tickets at a time through Thai Railways. It isn't part of Baolau's "service" to book for 5. So you have to make two bookings. Only one of ours went through. So we were stuck as a family with young children travelling on overnight trains separately. Baolau point blank refused to accept any responsibility for allowing us to book a fifth ticket (which they issued) but not issuing the previously booked four tickets on the same train. Unnecessary stress. Also you have to pay when making reservation, due to exchange rates, what they refund when they can't complete a reservation is less than what you pay. Buy tickets at station if you can. Book using Vexere in Vietnam - no service fees and direct booking. > 商家回复 (2026-08-19): Dear Alison Sheffield, We are sorry for not being able to secure your ticket reservations for your whole family on the train operated by State Railway of Thailand (SRT). Kindly understand that we are simply a ticketing agency, not the railway operator, so our ability to secure tickets for certain fares is limited, especially in periods of high-demand. As you mentioned, the operator State Railway of Thailand (SRT) restricts the booking requests to a maximum of 4 tickets per order, so if the number of passengers is more than 4 the customer needs split the reservation in different orders. This restriction escapes our control as it is implemented by SRT ticketing system and Baolau, as well as any other ticket agents, is affected by it. We received two separate bookings requests in parallel under your name. Both reservations were processed automatically with different result, as the availability changed quickly and the berths selected in the booking for 4 passengers became unavailable during the ticket processing. Please note that SRT ticketing system operates on a first-come, first-served basis. This means that we cannot block or pre-book berths on SRT ticketing system during the seat selection and tickets are processed only after we receive the payment from the customer, which can cause a conflict with other customers trying to book the same berths at the same time. Since we could not secure your reservation for 4 passengers, we offered an alternative to travel on the same day, but we could not stop or prevent the other booking for 1 passenger part of your family that was processed automatically after you completed the payment. Once the ticket is issued, any cancellation is subject to the refund fees applied by the railway operator and regretfully we cannot waive them. We understand the unnecessary stress and confusion, and we believe that it could be avoided if SRT ticketing system would accept reservations for more than 4 passengers. Unfortunately, this is a decision of the railway operator SRT and ultimately us, the ticketing agencies, cannot change or be held responsible. We are sorry for the inconvenience and we seek your understanding given the current circumstances and limitations. Best regards. ### ★★★★★ Ease of use and the reminder service is… - Ramdas Gopinath · 2026-08-06 Ease of use and the reminder service is very useful so that I could book on the day they started for my dates. Highly recommended. Thank you 🙏 ### ★★★★★ I used Baolau to book night train… - Mrs C · 2026-08-05 I used Baolau to book night train tickets in thailand. Easy to use and a great service. Would recommend. ### ★★★★★ Easy to book train tickets - Alexander Fu · 2026-07-14 It was straight forward and convenient to book my KL to Penang train ticket on Baolau, I will be happy to use this service again in future ! ### ★★★★★ Recommended - Judith Millar · 2026-07-13 Easy reliable online bookings for vietnam train service ### ★★★★★ Easy to book with Baolau. - Maria Jose Lomas · 2026-06-30 We bought train tickets for the journey from Ninh Binh to Hue and the purchase online and payment with Baolau.com was really easy. With the e-tickets received through email, entry to the train station and to board the train was easy. ### ★★★★★ Buying Vietnam train tickets online - SK Yeung · 2026-04-27 We bought train tickets for the journeys from Da Nang to Hue and Hue to Da Nang. The purchase online with baolau.com was smooth. With the e-tickets received through email, entry to the train stations and to board the trains was hassle free. ### ★★★★★ The overnight train from Da Nang to… - Zlatko · 2026-04-23 The overnight train from Da Nang to Hanoi was such a great experience. The staff were super helpful and friendly. Highly recommend taking a train trip. ### ★★★★★ Fantastic customer service - Clare · 2026-04-22 Fantastic customer service. Easy to deal with, prompt with replies. Helpful , informative. Highly recommend. 5 star company. ### ★★★★★ The ticketing process for our Vietnam… - Ignas · 2026-04-15 The ticketing process for our Vietnam Railways train tickets was super easy and a great alternative to booking through the official railways website in case you have difficulties using a foreign credit card. ### ★★★★★ Reliable platform to manage and make… - Elroy Bansi Gersit · 2026-04-14 Reliable platform to manage and make reservation/purchase our transport during our trip to vietnam ### ★★★★★ Great experience with amazing communication! - Amy D · 2026-04-13 Great experience with Baolau! Communication was amazing and they responded really quickly. The booking and managing process was straightforward and easy and would definitely book through again ☺️ --- - 全部评价与筛选: https://ok.one/review/baolau.com - JSON 接口: https://ok.one/api/companies/baolau.com - 评分口径与数据来源: https://ok.one/methodology/