BeaverCraft

Hello Clay! Thank you so much for your kind feedback and recommendation! We truly appreciate your support. We will keep doing our best to make our customers happy and become even better. Best regards, BeaverCraft Team

Hello! Thank you so much for your wonderful feedback! We’re very happy to hear that your son loves his whittling tools! We truly appreciate your kind words and support! Best regards, BeaverCraft Team

Hello, Thank you for your feedback — we truly appreciate you taking the time to share your experience, as it helps us improve. We’re sorry that the delivery time felt longer than expected. Your order was shipped on December 5 and delivered on December 26, which falls within our standard international delivery timeframe of 7–21 business days. Our orders are shipped from Ukraine, and delivery times may vary depending on postal services and seasonal factors. We always do our best to inform our customers about estimated delivery times when they choose a shipping method at checkout. Regarding your spoon carving kit, we’d be happy to assist you with instructions, tips, and guidance for getting started. Please feel free to contact us anytime — we’re always glad to help and support you in your carving journey. Thank you again for sharing your thoughts. Best regards, BeaverCraft Team

Hello, Thank you for your feedback. We’re glad you’re happy with the product and sorry for the inconvenience caused by the delivery time and additional charges. Delivery times may vary due to customs and postal services, which are unfortunately beyond our control. Regarding the extra payment, taxes and customs duties are set and collected by the receiving country, not by us. For EU orders, VAT (around 20%) may be charged upon delivery, and for orders of €150 or more, additional customs duties can apply. We apologize if this information wasn’t clear enough at the time of purchase and appreciate your feedback — it helps us improve. Best regards, BeaverCraft Team

Hello, We’re truly sorry for the frustration this situation has caused and understand how upsetting it is to wait so long without receiving your order. Unfortunately, in this case the parcel was lost by the postal service, which is something we can’t directly control once a shipment is in transit. That said, we never leave our customers without support. We’re glad we were able to get in touch with you and arrange a replacement so this issue could be resolved. We always do our best to step in, take responsibility, and make things right when problems occur. Your experience matters to us, and we’re continuously working to improve shipping processes and overall service to make sure situations like this are handled better in the future. Thank you for your patience and for giving us the opportunity to resolve this. Best regards, BeaverCraft Team

Hello Mike, Thank you for taking the time to share your feedback with us. We’re really glad to hear that you’re very happy with the knife — that means a lot to us. We also appreciate your honest comments about the shipping and the leather sheath. Feedback like this is very important, as it helps us understand where we can improve. We’re continuously working on optimizing delivery and will also pass your notes about the sheath to our production team for review. Thank you again for your constructive feedback — we’re always striving to get better. Best regards, BeaverCraft Team