Belle Lily

Hi, Angela Hutchins, We apologize for the inconvenience caused. We take your feedback very seriously and hope to further verify your order for you. Once order has been shipped, customer will receive a shipping email with tracking number. Please check the inbox at your registered email address. If you can't find it, the email may have been incorrectly marked as spam. Please check your spam folder and be sure to add our email address to your safe list. After our verification, your order has been shipped and is still in transit. In order to protect your privacy, we have sent you an email through the customer service mailbox to further verify the situation for you. Please check and reply. If you have any other questions, please reply directly to our customer service : [email protected]. Best regards!

Hi, Amanda Perry Macconnell, We apologize for the inconvenience. We are committed to providing shoppers with affordable, high quality and one-of-a-kind fashion products. Our products are basically the same as the pictures. After verification, we are sorry that our product did not satisfy you. We apologize for the inconvenience and we take your question very seriously. At present, we have truthfully reported the situation to suppliers, and strive to provide buyers with better products. We support returns and refunds, and if our products do not meet your expectations, we will do our best to help you reduce your losses. To start a return, please read our return policy: https://www.bellelily.com/returnsandexchanges.htm In order to protect the privacy of your personal information, we have sent you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. If you have any other questions, please reply directly to our customer service : [email protected]. Best regards!