BetterMed Urgent Care 是一家顶级的急诊护理诊所,在里士满大都会区、弗雷德里克斯堡和北卡罗来纳州设有多个分院。由一群经验丰富的急诊科医生创立,BetterMed 始终以您的舒适和便利为设计初衷。当您或家人感到身体不适,或需要及时的非紧急医疗护理时,我们随时为您服务。每周7天,全年365天。
我对女儿访问 Better Med 感到非常不安。 她被确定为新冠肺炎的密切接触者,并被学校隔离。 尽管她没有任何症状,我们还是进行了新冠病毒检测,以便她能够恢复正常活动。 我的保险公司和 Better Med 都告诉我可以承保。 我收到了一张比保险支付金额高出 376 美元的账单。 我觉得完全荒谬的是,仅仅因为您是紧急护理人员,除了检查费和超过 200 美元的医生费之外,还要支付 175 美元的费用。医生走进房间告诉我女儿她的结果呈阴性,并询问我们是否有任何问题。 患者第一从未收取过此类费用。
BetterMed Urgent Care 回复2021-07-21
Hi Connie,
I am sorry that you had a frustrating billing experience. If you have questions or would like your bill to be reviewed, please reach out to our Billing Department and they would be happy to review your bill again and answer any questions. Please send an email to Tina Lester, Director of Billing: [email protected]. Thank you for taking time to bring this to our attention.
Hi Rachelle,
Thank you for taking time to leave us a review. We are sorry that you had a negative and frustrating experience at our Regency location. We take feedback like this seriously and have shared it with the site manager. If you would like to speak with the site manager more about your experience, please send us an email at [email protected]. We hope you are feeling better.