# Beyond Menu 评价与评分 > 来源: OK.one — https://ok.one/review/beyondmenu.com - 域名: beyondmenu.com - 分类: 餐厅和酒吧 - 综合评分: 2.4 / 5 (57 条评价) - 评分分布 5→1 星: 30% / 5% / 2% / 5% / 58% - 所在地: United States · Atlanta - 数据更新: 2026-08-10 Beyond Menu（beyondmenu.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 57 条用户评价，属于餐厅和酒吧分类，口碑较差。58% 的评价为 1 星，差评比例偏高；商家回复了 39% 的差评；近 12 个月新增 37 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 退款快捷方便 退款快捷方便 - customer · 2026-08-05 · 已验证 退款快捷方便 > 商家回复 (2026-08-05): Hi! We’re so happy to hear that your refund was handled smoothly! That’s the kind of experience we want every customer to have, and your kind words make our day. Thanks for choosing Beyond Menu, and remember, we’re always here if you need us at info@beyondmenu.com or (630) 776-3590. Thank you! The Beyond Menu Team ### ★★☆☆☆ 我留下 3 颗星是因为送货… - Mel · 2026-08-01 · 已验证 我留下 3 星是因为餐厅的送餐服务不好，但 Beyond Menu 的客户服务很友善且理解。我下午 4 点 22 分在网上下了订单。承诺的交货时间是下午 4:52。 4:55 打电话给餐厅询问最新情况，说还没有司机。 5点31分，由于还没有送货，又担心食物传染疾病，餐厅工作人员再次打电话，说“司机10分钟后就到了。”我说由于食源性疾病我想取消订单，他说拨打 +1 (630) 776-3590 然后挂断了电话。因此，我拨打了代表理解的号码并取消了订单，没有任何问题，并表示我将在 5-7 个工作日内收到退款。然而，即使在我取消预订后，下午 5:41 食物仍留在我家门口。 （我有一个环形相机）。我还是给了司机小费，因为我心里不好受。然而，我最终扔掉了食物，因为我不想冒食源性疾病的风险。下午 4:22 点的食物。假设下午 4:52 送达，但实际上是下午 5:51 送达。想象一下，食物放在柜台上直到送货上门，然后在 phx 温度为 111 度时放在车里。我确信食物不能食用。我打电话取消订单。并且她承诺5-7天退款。希望他们信守诺言。 > 商家回复 (2026-08-01): Hi Mel! Thank you for taking the time to share your experience with us. We’re so sorry your order faced delays and that the situation left you concerned about food safety. While we’re glad our team was able to assist with the cancellation and refund, we completely understand your frustration that the food was still delivered afterward. This isn’t the level of service we aim to provide, and we’d like to look into this further to prevent it from happening again. Please reach out to us at info@beyondmenu.com or (630) 776-3590 so we can discuss this in more detail and make sure your concerns are addressed properly. Best regards, The Beyond Menu Team ### ★★★★★ 他们会跟进您的担忧…… - Anonymous · 2026-07-31 · 已验证 他们会跟进您的疑虑并迅速做出回应。 > 商家回复 (2026-07-31): Hi! We’re so glad to hear that your experience with us was positive! It’s wonderful to know that our team’s responsiveness and follow-through met your expectations. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need assistance in the future, we’re just a message away at info@beyondmenu.com or (630) 776-3590. We’d love the opportunity to serve you again! Best regards, The Beyond Menu Team ### ★★★★☆ 我打电话询问一个问题 - rb · 2026-07-30 · 已验证 我打电话询问一个问题，他们进行了调查并回了电话。问题很快就得到了解决 > 商家回复 (2026-07-30): Hi rb! We really appreciate your feedback and are so glad to hear that our team was able to resolve the issue promptly for you. It’s always our goal to ensure a smooth and positive experience. If there’s anything more we can do to make your future orders even better, please reach out to us at info@beyondmenu.com or (630) 776-3590. We’re here to help! Thank you! The Beyond Menu Team ### ★★★★★ 订单已交付给邻居... - Richard · 2026-07-25 · 已验证 该订单被错误地交付给邻居。 快速拨打所提供的客户服务热线即可找到订单所在位置，以便将其恢复。 客服随后以道歉的方式退还了运费。 Beyond Menu 一直是一种可靠的就餐方式，即使出现不幸的错误，服务也堪称典范。 将继续使用超出菜单的订单。 > 商家回复 (2026-07-26): Hi Richard! Thanks so much for the 5 stars! We're so happy to have you as a customer and can't wait to serve you again. If you ever need anything for future orders, we’re always here to help at info@beyondmenu.com or (630) 776-3590. Best regards, The Beyond Menu Team ### ★★★★★ 太棒了，我喜欢我的样子…… - Usman Fallatah · 2026-07-25 · 已验证 太棒了，我喜欢我受到的对待 > 商家回复 (2026-07-26): Hi Usman Fallatah! Thank you for recognizing our team's efforts! We pride ourselves on offering professional and efficient support to all our restaurant partners. e appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us. Regards, The Beyond Menu Team ### ★★★★★ 这家公司很棒而且很可爱 - Masala Fusion Indian Restauran · 2026-07-23 · 已验证 > 商家回复 (2026-07-24): Hi Masala Fusion Indian Restauran, Thanks for the fantastic rating! Reading feedback like yours truly makes our team’s day. We appreciate your support and are always a message away at info@beyondmenu.com or (630) 776-3590 if you ever need us. Thank you! The Beyond Menu Team ### ★★★★★ 良好的客户服务 - Doner&Gyros · 2026-07-23 · 已验证 > 商家回复 (2026-07-24): Hi Doner&Gyros, Your kind words mean the world to our team! We strive to make every interaction with our restaurant partners friendly and productive. If we can ever assist you with your platform setup, just drop us a line at info@beyondmenu.com or (630) 776-3590. Thanks again, The Beyond Menu Team ### ★★★★★ 非常好优秀 - My Ranch Taqueria very good · 2026-07-22 · 已验证 > 商家回复 (2026-07-22): Hi My Ranch Taqueria very good, Thanks so much for the 5 stars! We want to be a partner you can rely on day in and day out. We're thrilled that your experience has been so positive, and our team is standing by at info@beyondmenu.com or (630) 776-3590 whenever you need us. Best regards, The Beyond Menu Team ### ★★★★★ 他们在后面发现了我…… - lpcsupply.com · 2026-07-22 · 已验证 他们在大楼后面找到了我。 > 商家回复 (2026-07-22): Hi lpcsupply.com, Thank you so much for the 5-star review! We are thrilled to hear you had such a great experience with us. If you ever need anything for future orders, we’re always here to help at info@beyondmenu.com or (630) 776-3590. Thanks again, The Beyond Menu Team ### ★★★★★ 快速有效 - customer · 2026-07-18 · 已验证 干得好。谢谢 > 商家回复 (2026-07-18): Hi, Thank you so much for your kind words, we truly appreciate it! It’s always rewarding to hear when we’ve met expectations, and your feedback makes our day. Thank you for choosing Beyond Menu, and we hope to serve you again soon. Thanks again! The Beyond Menu Team ### ★☆☆☆☆ 我的订单被送错了... - Merilyn Jackson · 2026-07-17 我的订单被送到了错误的地址。经过一个小时的电话追踪非常困难后，他们给我们发了一张黑色门的照片，上面没有地址。它看起来像一扇熟悉的门，所以我丈夫在街区里走来走去，但什么也没看到。我们向他们发送了一张带有正确地址的红门照片，最终取消了订单。我们正在研究我们的 CC 法案，看看它是否已经完成。但真是……太棒了。我们不知道我们在使用它，因为它本身无法识别。我们以为我们是直接从 Bae Wei 餐厅点菜的，那是一个非常好的地方。但我对他们没有解决问题感到愤怒，并在社交媒体上猛烈抨击他们。 > 商家回复 (2026-07-18): Hi Merilyn, Thank you for sharing your experience, as it helps us identify where we fell short. We’re truly disappointed that your order was delivered to the wrong address and that resolving the issue was so difficult for you. This is not the experience we want any of our customers to have, and we sincerely apologize for the frustration this caused. To address this properly, we’d like to connect with you directly. Please contact us at info@beyondmenu.com or (630) 776-3590 so we can look into this further and work toward a better resolution. Thank you! The Beyond Menu Team ### ★★★★☆ 与快速开展业务的伟大公司... - Sammis deli Columbia SC · 2026-07-17 · 已验证 很棒的公司，可以快速响应任何问题，开展业务，沟通良好 > 商家回复 (2026-07-17): Hi Sammis deli Columbia SC, Thank you so much for taking the time to share your kind words, we truly appreciate your feedback! It’s wonderful to hear that our team’s responsiveness and communication met your expectations, as that’s exactly what we strive for with every interaction. We’re grateful for your trust in Beyond Menu and look forward to serving you again. Best regards, The Beyond Menu Team ### ★★★★★ 优质的服务 - customer · 2026-07-17 · 已验证 > 商家回复 (2026-07-17): Hi customer, Thank you so much for taking the time to share your kind words, it truly means a lot to us! We’re thrilled to hear that your experience with Beyond Menu was excellent, as delivering great service is what we strive for every day. Your feedback helps us keep doing what we love, and we’re grateful to have customers like you. If there’s ever anything more we can do to make your experience even better, don’t hesitate to reach out at info@beyondmenu.com or (630) 776-3590. Thanks again! The Beyond Menu Team ### ★☆☆☆☆ 永远不要退还我的钱取消了我的… - customer · 2026-07-15 · 已验证 永远不要退还我的钱 在没有告诉我的情况下取消了我的订单 > 商家回复 (2026-07-16): Hi customer 1, Thank you for reaching out and sharing your concerns with us. Your feedback is important to us, and we want to make sure this is addressed properly. After reviewing your order, we can confirm it was canceled on the same day it was placed. Since the cancellation occurred immediately, no funds were ever deducted from your account. What you may have seen was a temporary authorization hold from your bank, which we released right away. Typically, these holds disappear from your transaction history within a few days, so the charge should no longer appear in your statement. We also sent you a cancellation confirmation email for your records. If you’d like to go over any details or need further clarification, please reach out to us at info@beyondmenu.com or (630) 776-3590. We’re happy to assist. Best regards, The Beyond Menu Team ### ★★★★★ 我从当地一家餐馆为我儿子的生日订了餐。 - Rebecca Sien · 2026-06-13 我从当地一家餐馆订了餐，庆祝我严重残疾的儿子的生日。中国菜是他的最爱，我们每年在他的特殊日子都会吃中国菜。食物一如既往的美味，但不幸的是他们忘记了他的 Egg Foo Young，这非常令人失望。业主不会说英语，所以回去解释问题太困难了。我决定写信给 Beyond Menu，只是想让店主知道在把订单交给顾客之前检查订单是多么重要。他们不仅以创纪录的时间回信，还联系了业主，我们收到了账单的调整。这件事发生在几个小时之内，真是出乎意料且令人心旷神怡。在一个常常冷漠和客观的世界里，认识一个名叫雷的善良的人，花时间阅读我的信并立即采取行动，真是太好了。正如我告诉雷的那样，我对人性的信心又恢复了！我给Beyond Menu（和新中国餐厅）5星。 ⭐️⭐️⭐️⭐️⭐️ > 商家回复 (2026-06-13): Hi Rebecca, Thank you for taking the time to share your heartwarming experience with us. We’re truly touched that we could help make your son’s birthday celebration a little brighter, and we’re grateful for your kind words about Lei’s efforts. Your feedback has been shared with our team, as it serves as a wonderful reminder of the impact we can have. We appreciate your trust in Beyond Menu and New China restaurant. Best regards, The Beyond Menu Team ### ★☆☆☆☆ 如果可以的话我会给它零颗星 - M Mig. · 2026-06-12 如果可以的话我会给它零颗星。 我们在 7:20 点了餐，报价的送餐时间为 45 分钟。 我在 8:09 收到一条短信，说食物正在路上（我们住的地方距离餐厅 6 英里）。 8点40分，食物还没有到。 当我打电话投诉时，客服说“对不起”，但没有提供任何赔偿。经过长时间的电话谈判，他们提出报销我给司机的 10 美元小费。 将尽可能避免这项服务。 > 商家回复 (2026-06-13): Hi M Mig., We sincerely apologize for the inconvenience and frustration caused by the delay with your order. After reviewing your interaction with one of our team members, we recognize that the experience did not meet the level of service we strive to provide. We appreciate you bringing this to our attention, and we are actively working on improving our processes to help prevent similar situations in the future. We also attempted to reach you to discuss this further but were unable to connect. We would appreciate the opportunity to make this right. Please contact us at [info@beyondmenu.com](mailto:info@beyondmenu.com) or (630) 776-3590 so we can further address your concerns and assist you directly. Best regards, The Beyond Menu Team ### ★☆☆☆☆ 送货服务很糟糕 - Vet · 2026-06-05 送货服务很糟糕。它会吸走你对食物的渴望。我已经等了三个小时才拿到我三小时前订的食物。送货司机无法区分街道和地点。他们两次把食物送到错误的地址，现在我必须去取食物。接电话的代表很有礼貌，很有耐心，但他们需要更好的司机。 > 商家回复 (2026-06-11): Hi Vet, This is not the level of service Beyond Menu aims to provide, and we appreciate you bringing these delivery challenges to our attention. While we’re glad the representative you spoke with was patient, we understand how the repeated errors and wait time disrupted your plans. To discuss this further and explore how we can improve, please contact us at info@beyondmenu.com or (630) 776-3590. Thanks again, The Beyond Menu Team ### ★☆☆☆☆ 有史以来最糟糕的交付平台 - Amanda Loh · 2026-05-14 有史以来最糟糕的交付平台。它继续向我的卡收费，但没有将订单发送到餐厅。我第二次尝试时，等了一个多小时才打电话给餐厅，告知我们没有送货员来接我们的订单。我们的订单从未交付。真是浪费时间。 > 商家回复 (2026-06-11): Hi Amanda Loh, We appreciate you sharing your experience, as it helps us address these issues directly. The delays and failed deliveries you described fall short of the service we strive to deliver, and we take this matter seriously. We’d like to review this with you in detail, please contact info@beyondmenu.com or (630) 776-3590 so we can look into it. Best regards, The Beyond Menu Team ### ★☆☆☆☆ 昏昏欲睡的商业行为 - andy · 2026-04-28 当我在谷歌上搜索餐厅名称时，我以为我是从当地餐厅点的菜，但结果却去了 Beyond Menu 网站（你看不出它不是官方网站）。于是我点了菜并拿到了食物，后来发现通过 Beyond Menu 点餐总花费大约多了 5 美元。 完全瞌睡 > 商家回复 (2026-06-11): Hi Andy, We appreciate your feedback regarding your ordering experience. Beyond Menu collaborates with restaurants to display their menu prices and details as provided during setup. To better understand what occurred in your case, we’d like to connect with the restaurant partner involved. Please reach out to us at info@beyondmenu.com so we can investigate further. Best regards, The Beyond Menu Team --- - 全部评价与筛选: https://ok.one/review/beyondmenu.com - JSON 接口: https://ok.one/api/companies/beyondmenu.com - 评分口径与数据来源: https://ok.one/methodology/