# Bicystar Group Co., Ltd. 评价与评分 > 来源: OK.one — https://ok.one/review/bicystarstore.com - 域名: bicystarstore.com - 分类: 车辆与交通 - 综合评分: 4.7 / 5 (13 条评价) - 评分分布 5→1 星: 92% / 0% / 0% / 0% / 8% - 所在地: China · Shijiazhuang - 数据更新: 2026-10-25 Bicystar Group Co., Ltd.（bicystarstore.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 13 条用户评价，属于车辆与交通分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 11 条。数据最后更新于 2026-10-25。 ## 最新评价(第 1/1 页) ### ★★★★★ Great product and fantastic customer… - Amy Lahbib · 2026-09-28 · 已验证 Great product and fantastic customer service! ### ★★★★★ Wish I could give 10 Stars - Ryan · 2026-09-25 · 已验证 Everything went better than I expected with this order. The bike is top quality, and the shipping was super fast. The customer service was the best that I've received in a long time. My daughter has since outgrown the bike, and it has become a hand-me-down for another child. I was very surprised when my daughter went straight from the balance bike to a regular bike with no help from me. She got the hard part down with the balance bike, and the rest was so easy for her to grasp. I highly recommend this company and their products. ### ★★★★★ I was contacted by Anita from BicyStar… - customer · 2026-09-14 · 已验证 I was contacted by Anita from BicyStar who personally expedited my order for replacement parts. She followed up with me several times and made sure that I received my order. She was wonderful. This company is focused on customer service. I highly recommend them. ### ★★★★★ Mark has been very attentive and… - John Pendergrast · 2026-08-17 Mark has been very attentive and pleasant to deal with, and the part I ordered arrived and is of good quality. ### ★★★★★ Our kitty cart is perfect - Cynthia Luttrell · 2026-08-15 · 已验证 Our kitty cart is perfect. It is sturdily built and has multiple places for the kitties to look out as they ride. Everyone who sees it, loves it. It’s really attractive. I was also pleased to get my free tag with my kitties name on it. But I have waited about a month for the 2 extra tags I ordered for my other 2 kitties. ### ★★★★★ Very pleased - Malia Chow · 2026-06-12 · 已验证 The company had the product I was looking for and it was delivered in a timely manner. And it was free shipping. I loved it! ### ★☆☆☆☆ TWO defective bicycles received from… - Jennifer · 2026-05-26 TWO defective bicycles received from this seller. Absolutely unacceptable quality. First bicycle: Ordered in February as a gift. When finally assembled, the bike was DEFECTIVE and could not even be put together properly because the front fork was too narrow to install the front tire. Completely unusable. Since it was purchased as a gift and not assembled immediately, it unfortunately fell outside the return window. Second bicycle: Because I was stuck with the defective February bike, I ordered a SECOND bicycle from this seller in May. Shockingly, that bike ALSO arrived defective. That bicycle WAS returned within the return window and I received a refund for it. At that point, the seller acknowledged the issue with the FIRST defective bicycle and OFFERED a refund for it as well due to the defect. NOW the seller is going back on that promise simply because I returned the SECOND defective bicycle for a refund. That makes absolutely no sense. These are TWO separate defective bicycles. I should be issued TWO refunds for TWO defective products that were poor quality, unusable, and could not even be properly assembled. Selling defective merchandise and then refusing to honor a promised resolution is unacceptable. > 商家回复 (2026-05-26): Hi Raelynn — Mark here, Founder of Bicystar. You're absolutely right, and I sincerely apologize. Two defective bikes is unacceptable, full stop. I also owe you an apology for the confusion around the refund — I mistakenly thought we were dealing with one order, not two separate issues. That's on me. I want to confirm that this has now been fully resolved: the refund for the original February order has been issued, and a brand-new, inspected replacement bike has been arranged for you as well. If you still have the defective units at home, please don't return them — feel free to donate them or have a local bike shop take a quick look, as the fork issue is typically an easy fix for normal use. I take this personally, and I'm using the details from your experience to improve our quality checks so this doesn't happen to anyone else. If there's anything more I can do, please don't hesitate to reach out to me directly. Warm regards, Mark Founder, Bicystar ### ★★★★★ Highly recommend! They are legit. - ERIN B. · 2026-03-16 · 已验证 My first order was a pet stroller through Amazon and the quality is fantastic! The stroller purchase/delivered and included a free engraved pet collar charm too. I ordered that next and it was so well made, I wanted a 2nd for my other pet. With this purchase I needed some assistance from customer service. They were prompt with their emails and very helpful. This is a legit company and I recommend their products. ### ★★★★★ They are amazing - P PERATA · 2026-01-17 They are amazing. Had a problem with my pet stroller and they quickly took great care and concern to make it right. Incredible customer service. I highy recommend them for all! ### ★★★★★ Customer Service was beyond excellent - Sandra Buckle · 2026-01-16 · 已验证 Customer Service was beyond excellent, so rare these days. Anita was beyond help with our situation, she followed up every step of the way. Thank you for such an amazing experience, it was quite refreshing! ### ★★★★★ Awesome customer service - Lisa Le · 2025-11-11 · 已验证 Awesome customer service, great products. Have bought the pet stroller and two name tags from them. ### ★★★★★ Exceeded expectations! - Amber Clements · 2025-08-02 · 已验证 Exceeded expectations!! Our cat loves this stroller! ### ★★★★★ Great products from a great company - stephen mellen · 2025-02-15 · 已验证 Ordered an extra set of wheels for our dog stroller. Great company to work with and fantastic dog stroller. --- - 全部评价与筛选: https://ok.one/review/bicystarstore.com - JSON 接口: https://ok.one/api/companies/bicystarstore.com - 评分口径与数据来源: https://ok.one/methodology/