# BlueSG 评价与评分 > 来源: OK.one — https://ok.one/review/bluesg.com.sg - 域名: bluesg.com.sg - 分类: 车辆与交通 - 综合评分: 1.0 / 5 (13 条评价) - 评分分布 5→1 星: 0% / 0% / 0% / 0% / 100% - 所在地: Singapore · Singapore - 数据更新: 2026-10-24 BlueSG（bluesg.com.sg）在 OK.one 的综合评分为 1.0 分（满分 5 分），基于本站收录的 13 条用户评价，属于车辆与交通分类，口碑较差。100% 的评价为 1 星，差评比例偏高；商家尚未回复差评。数据最后更新于 2026-10-24。 ## 最新评价(第 1/1 页) ### ★☆☆☆☆ BlueSG is very bad - Frederick Chan · 2025-05-31 Super poor customer support. Unable to reach support via phone hotline and live chat (which they claim is faster) do not respond. Constantly having issues with car resulting in additional unnecessary charges. Cockroaches in multiple cars. ### ★☆☆☆☆ Bluesg is a lousy rental car service I… - Lawrence Tan · 2025-05-11 Bluesg is a lousy rental car service I ever encountered. BlueSG, I was overcharged 27 minutes due to a parking reservation issue and your unresponsive customer service (9-minute wait on hold, no live chat response).I reserve a parking lot and when I reach the station my lot occupied by other car. And because of this reason, I was overcharged 27 minutes with No Good Explanation. ### ★☆☆☆☆ Awful customer service - Weiwei Zhang · 2025-04-09 Awful customer service. The live chat agent Janika, wasn’t eager nor proactive to solve the issue. It was my first time renting with bluesg, when I started driving the car the accelerator felt really tight and the car didn’t move when I didn’t step on the accelerator, which is unusual for someone like me who drove many different rental cars before. Then I wanted to end the parking nearby because I felt unsafe with that bluesg car. Upon reserving and reaching the supposed parking lot, it was taken up by a members of public’s car. I immediately contacted the live agent, who Janika was the one that assisted me. I informed her that the lot was taken up, and asked if it is normal for the accelerator to be so tight and hard to step on? She replied, no and proceed to ask me to park somewhere else. She did not try to troubleshoot the issue of the accelerator with me, in return made me felt like the assistance was utterly useless. Furthermore, the CS even got my salutation wrong and didn’t answer all my questions. I dragged the vehicle to the next nearest bluesg parking lot and ended the rental. The total fare was $18 and I was no where near my destination, and wasted 50mins. This is an ultimate unpleasant experience, and I do not wish to use the service of bluesg again. ### ★☆☆☆☆ Customer service doesn’t seem to know… - Joey Tay · 2025-04-08 Customer service doesn’t seem to know about their work. I could not access to the bluesg car and charging station as i have lost my previous card for me to access the bluesg car. I need to change the access card which was an ezlink card to a new card. But the customer service doesn’t seems to understand the issue. ### ★☆☆☆☆ All round poor experience - m p · 2025-01-02 All round poor experience. Quality of the vehicle is average and had issues finding available return locations that suited. However the real issue is billing, surge rates and ability to terminate. They never answer the phone and after waiting for a period you get told to leave a message and get hung up on. I have not been able to terminate my subscription and even though i have tried many times to call and not used the service for nearly 2 years they just keep charging - so immoral. As for rates - once you go beyond your subscription value the rate shoots up - far better value getting a decent car for a set period and known rate. ### ★☆☆☆☆ Apps Problem no resolve and charge SGD48 - Chia Susanna · 2024-08-05 I, Mr Tan, had encountered the apps problem during Feb the apps reflected an error doesn't allow to proceed for booking and I thought it was the system maintenance so I decided to go for alternatives choice, however on 15 April I tried to book again was still the same problem showing an error on apps doesn't allow to permit for booking. I decided to make a phone call to the customer service and address the problem and highlight the same problem in Feb but I was informed that can't resolve the issued. Customer service replied through phone wasn't the right person in-charge and no solution for the apps problem during that time I was frustration because unbale to rent a car. I expected the customer service would investigate and provide a service to follow up but was waited for 3months till August 2024. I rang them up for asking again, the customer service request my IC and driving license to validate the account holder which all provided. On 4 August another customer service contacted me and told me suggest to cancelled my current account then re-apply as they do not have solution on the apps issued. I asked them would there be a service charge? the customer service told me NO. However , I was immediate being charge for SGD48 without noticing and I do not use the service during Feb to August 2024 due to apps problem but still being charged. I being charged member fees but can't rent a car service and sad. Hereafter, I called up again the customer service for clarification and they argue why didn't call to cancelled the account, because I have been waiting for your solution to resolve the apps problem and expected customer service to follow up the case but very disapointment. The customer service liar as they do not know how to resolve the apps problem initially. They should suggest to cancelled the account on April instead imposed charged but can't rent a car service. ### ★☆☆☆☆ worst customer support, - Mandeep Yadav · 2024-07-08 worst customer support, ### ★☆☆☆☆ Better stay away - Matthew Heah · 2024-06-14 terrible customer support. you can hardly reach them via their phone call. imagine your car has gotten into issue on the road? their cars are in terrible shape with no servicing at all. for your safety stay away. ### ★☆☆☆☆ Had rented a bluesg and reserved my… - Unbelievable · 2024-06-03 Had rented a bluesg and reserved my designated parking lot. Upon reaching there were no spot to park. Call CS, they directed me to park at another spot which is far away from where I'm going. Ended up need to book a grab back that cost more. Totally waste of time and money. Totally unacceptable service. Supposed to a service provided for convenience but consumer ended up paying more and wasting their time and had to go through the frustration. Can't understand how such a lousy standard service can even exist in singapore. ### ★☆☆☆☆ Full of nonsense - David Goh · 2024-03-15 It used to be good, convenient & responsive. But lately because of their incompetency on system migration, they were unresponsive despite app live chat & emails. I have decided enough is enough & would like to terminate my premium subscription but was told they can't due to migration in progress. I felt like being held ransom. Subscription fast & simple. Termination slow & complex. ### ★☆☆☆☆ BlueSG hotline almost 24/7 busy - Denzell Puye · 2023-12-31 BlueSG hotline almost 24/7 busy. 1am call in, 1 hour 30 mins, hung my call. I have never seen a customer service hotline which is this bad.. the port I always use, has a problem for 4 years. It never get fixed. Finally, I decided that using the bluesg not beneficial for me plus it wastes a lot of my time trying to reach them to sort these little things. Perhaps this comment is bias cause of the bad experience, but the experience is over the years. Think about it ### ★☆☆☆☆ Blue SG's customer service hotline is… - KH · 2023-09-23 Blue SG's customer service hotline is non-existent. The Emergency Phone service in the car is also non-functioning. I really do not know how one can seek help when one is in a emergency case. My card was paired successfully initially, but when i tried to access a car, it said that my card was not recognised. Surprisingly though, the rental timing started running in my Blue SG App despite me not being able to access the car. I tried calling the Blue SG Customer Service for help, but no one picked up the call despite the company claiming that it is 24/7. Subsequently, after 35 mins of waiting, i gave up on the hotline. Next, I decided to try my luck of tapping my card on another docking station, surprisingly, this time round, I was able to unlock the car. Unfortunately, when i reached the destination, again, the "could not recognise my card" came up again. Again, I called the customer service and no one picked it up. I gave up after 20 minutes. I tried tapping my card on the docking station beside me. It worked this time round, similar to the scenario when I collected my car. There are serious glitches with the Blue SG software. There are serious problems with the customer service of Blue SG. No one will be able to seek help effectively if one is faced with a dire situation. I have written in to Blue SG seeking a refund. I have also decided to terminate my subscription. I have lost faith in Blue SG I was overcharged a total of 55 minutes as a result. ### ★☆☆☆☆ Scammy French company operating… - Crypto Singapore · 2019-01-21 Scammy French company operating electric car sharing in Singapore. Lures you in with free membership, does not remind you about upcoming renewal into paid membership, makes it difficult to actually cancel your membership, charges $30 as "cancellation fee". --- - 全部评价与筛选: https://ok.one/review/bluesg.com.sg - JSON 接口: https://ok.one/api/companies/bluesg.com.sg - 评分口径与数据来源: https://ok.one/methodology/