BULLYMAKE

Hi Jamie! We're sorry to hear your experience didn't meet your expectations. We'd love the opportunity to make this right. If you're willing, please respond to the request for additional information initiated through Trustpilot so a member of our Service Leadership Team can reach out to you directly and assist.

Hi John! We know how exciting it is to be waiting for your pup's first Bullymake box, and we're sorry for the delay in tracking updates. While carrier scans can occasionally take longer than expected, our team will be happy to look further into this. Please reach out to us here https://bullymake.com/pages/contact

We’re truly sorry to hear about your experience and understand your frustration. We know how important it is to feel confident in both the products you receive and the support you receive from our team. Our goal is always to provide a positive experience for both pups and pet parents, and we’re sorry to hear that we fell short of your expectations. We appreciate you sharing your concerns regarding the products, subscription commitment, and cancellation process, and we would like the opportunity to review your experience further. Please respond to the request for additional information initiated through Trustpilot so a member of our Service Leadership Team can connect with you directly and assist with your concerns.

Hi Jenny! We’re sorry to hear about your experience and understand your frustration. We know how important it is to find toys that can keep up with a strong chewer, and we’re disappointed to hear that the toy you received did not meet your expectations. We also appreciate your feedback regarding the subscription terms and the cancellation process. We strive to provide clear information throughout the sign-up experience and understand how important transparency is when making a commitment. We’ll be sure to share your comments with our team as we continue looking for ways to improve the customer experience.

Hi Abi. We love knowing your box arrived quickly and that your furry friend is enjoying the toys! We can't wait for your pup to see what is in the next box!

Hi Raymond. We appreciate your feedback. If you'd like to try toys that are a little softer while still being durable, we recommend updating your box preferences. We offer different toy types to better match your pup's chewing style, including options that provide a softer chewing experience while still being made with durability in mind. You can customize your box here. https://bullymake.com/customer_authentication/login?return_to=%2Fapps%2Fsubscriptions%2Fmanage If you need any help updating your preferences, our support team would be happy to assist. We hope your next box is an even better fit for your pup! [email protected]

Hi JT. We’re very sorry to hear about Theo’s experience and your frustration. We understand how disappointing it is when products don’t meet expectations, especially with a strong chewer like Theo, and we take concerns about durability and billing seriously. We also hear your concerns regarding cancellation and continued shipments, and we’d like the opportunity to review what happened on your account in detail to ensure everything was handled correctly. Please respond to the Trustpilot request for additional information, and a supervisor from our leadership team will reach out directly to investigate and address your concerns as quickly as possible. We want to make sure this is fully reviewed and properly resolved for you.

Hi LD! We're so glad to hear that you've had a positive experience overall and that you and your pup are enjoying the products. We appreciate your feedback and will be relaying this to our team. Our support team will be happy to help you customize your box and determine the best fit for your pup. Feel free to reach out to us here. [email protected]

Hi Ellen! We’re so glad to hear the unboxing was a fun experience—that excitement when the box arrives is one of our favorite parts too! As for the treats, we really appreciate the honest callout. Ingredient quality matters, and we understand wanting the very best for your dogs. We’ll be sure to share this with our team as we continue to evaluate and improve our treat options.