# Care.com 评价与评分 > 来源: OK.one — https://ok.one/review/care.com - 域名: care.com - 分类: 动物与宠物 - 综合评分: 3.9 / 5 (201 条评价) - 评分分布 5→1 星: 58% / 16% / 2% / 2% / 21% - 所在地: United States · Austin, TX - 数据更新: 2026-08-31 Care.com（care.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 201 条用户评价，属于动物与宠物分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 76% 的差评。数据最后更新于 2026-08-31。 ## 最新评价(第 1/11 页) ### ★★★★★ 简单易用 - Pastor Frank Swai · 2026-08-30 Easy to use, quick and efficient platform for finding answers for your loved one’s caregivers. ### ★★★★★ Process seamless - April Marking · 2026-08-30 Process seamless Great service ### ★★★★★ Care.org made it so easy to find a… - Judihb · 2026-08-30 Care.org made it so easy to find a wonderful home health aide. Private agencies charge so much money to find help and this made it really easy to find trusted care. ### ★★★★☆ Pro's outweighed by Con's - Brian F · 2026-08-30 Pro's - good number of candidates Con's - Many candidates did not respond to requests for interviews, platform video calls were a little buggy, messaging feature indicated unread messages even though there were none, too many ala-carte add on features...service is constantly trying to sell additional content ### ★☆☆☆☆ Scam - NannyLife · 2026-08-30 Deleted my profile and canceled service. Didn’t get billed for an entire month and then randomly got billed just yesterday. zero customer service and no way to log in now to cancel since I already canceled and deleted profile. All I can do is contact bank about fraud. ### ★☆☆☆☆ Terrible communication - Robert Hobgood · 2026-08-30 Terrible communication. They would not continue with my application without even explaining their actions. And since I have a clean background, it was mystifying to me. ### ★☆☆☆☆ Care guide parading as TrustedHouseSitters - MMB · 2026-08-29 Care guide showcased itself as Trusted House and Pet Sitters with the same logo and name as the REAL TrustedHouseSitters site. Day 1, I was scammed by someone wanting my information, and when I wrote them about this and asked for a refund, they said no, you signed the agreement, and it's good until you cancel. I was MISLED into purchasing, as I thought this was the Trusted House Sitters website. BEWARE. ### ★☆☆☆☆ This is an actual scam website - Maureen M · 2026-08-29 This is an actual scam website. Im SO frustrated with this company and how they are going about doing this. There is an overpriced subscription for everything on every single step. If I need to hire someone ONCE why do I need to pay 40$/month for it?! Then it proceeds to ask me 5 more questions on signing up for other subscriptions with them! 20$/month for background checks on the people you hire?! As if the 40$ wasn't enough just to TALK to someone. Oh but I just can't start talking to them after I coughed up the 40$, now I have to upload my ID???? WHY?! I JUST PAID 40?! Im already stressed out on finding help for my hospice grandmother, this is just ridiculous! ### ★☆☆☆☆ Very disappointing customer service. - Laís · 2026-08-29 Very disappointing customer service. I purchased a Care.com membership simply because I wanted to try the platform and see if it was a good fit for me. Within just a few hours, I realized I didn’t like the service, canceled my membership the same day, and immediately contacted customer support to request a refund. Initially, someone responded and told me they would proceed with my request. I replied with the information they asked for, and after that, communication basically stopped. No follow-up, no clear answer, and no resolution. At this point, I honestly don’t expect to get my money back anymore. I’m leaving this review because I want my experience documented. If a customer cancels within hours of purchasing a service and reaches out immediately, the very least I would expect is clear communication and a proper response from customer support. The lack of follow-up has been extremely frustrating and has left me with a very negative impression of Care.com. Based on my experience, I would not recommend paying for a membership unless you are completely sure you want to keep it. ### ★★★☆☆ My opinion as a new user - Kelly D · 2026-08-29 I like that care.com connects caregivers with prospective clients. I don’t like that my profile doesn’t show up when someone else searches for a sitter in my zip code. My price list doesn’t show on my profile page (I had to type it into my About Me section). New users should receive brief tutorial on how to navigate booking process (ie phone numbers aren’t public, marking “hired” doesn’t confirm bookings, payments not handled in app). Austin is a big town - show us where jobs are located on a map so we can determine if it meets our criteria. Require clients show profile photos (like sitters do). Too many spam jobs. Allow caregivers to customize their profile URL link. Send reminder notifications when someone doesn’t respond to direct messages within 24 hours (I had someone who claimed she couldn’t message me after she clicked on ‘hired’ which makes no sense). Implement parameters to intercept fake job postings. ### ★☆☆☆☆ Deceptive Practices - Dan · 2026-08-29 浏览职位是免费的，但想发消息或雇佣候选人就得付费订阅高级套餐。他们的收费方式有猫腻，根本退不了款。他们不提供任何实质性的支持，还要求提供个人信息，数据存储也不安全，可能导致身份被盗用。 > 商家回复 (2026-08-29): 感谢您提供信息，我们会通过邮件与您联系以提供帮助。在此期间如需联系我们，请发送邮件至 reviewteam@care.com 或致电 888-498-1821，我们将很乐意为您服务！联系时请附上参考编号 REV-027396。谢谢！ ### ★★★★★ It’s straightforward enough to find… - Rawan Musleh · 2026-08-29 几分钟内就能轻松找到你需要的一切。 ### ★★★★☆ Care.com is an easy way to find… - Marnie Taylor · 2026-08-29 Care.com is an easy way to find employment. ### ★★★★★ I’ve had a good experience with… - Rusudan Gurgenidze · 2026-08-29 I’ve had a good experience with Care.com. It’s easy to use and has helped me connect with families looking for reliable help. I appreciate having a place where I can find job opportunities that fit my schedule. ### ★☆☆☆☆ Horrid monetization. - RJ · 2026-08-29 The pricing to use this service is highly deceptive. If I am wanting to hire someone I can browse and post a job, but to even reply to someone applying to my job I need a costly subscription. These pricing policies are not disclosed clearly when signing up for a "free" account. The person looking to hire should not have to pay, The people looking to be hired should be paying this cost as an advertising expense. Terrible monetization policy. ### ★★★★★ This company does it right! - Rob Bych · 2026-08-28 This company does it right! I posted my ad for help with my elderly mother and I received a dozen responses in just a day. That allowed me to contact each one to select the best fit for the job. The person I selected worked out great. I can highly recommend Care for your needs! > 商家回复 (2026-08-28): 非常感谢您的好评！很高兴听到您喜欢使用这款应用！ ### ★☆☆☆☆ Its a massive scam where they trick you… - jack martaro · 2026-08-28 Its a massive scam where they trick you into subscribing only to not even show you the individuals who messaged and its content. The teachers the messaged were out of my price range and they used to this scam me out of 40$ > 商家回复 (2026-08-28): 很抱歉得知您最近在我们的服务中遇到了不好的体验，但感谢您留下评价让我们了解更多情况。您可以通过 reviewteam@care.com 联系我们，或致电 888-498-1821 方便时与我们沟通。联系时请附上参考编号 REV-027383。谢谢！ ### ★★★★★ It’s been easy and great - Nataly Rojas · 2026-08-28 > 商家回复 (2026-08-28): 看到这样的评价我们非常开心！感谢您给予五星好评！ ### ★★★★★ This application has given me daily… - Dina Depaz · 2026-08-28 This application has given me daily sustenance to continue surviving. I have met many people, I have helped raise some children and I have been able to assist the most vulnerable for health reasons. Pd. (Would love to have the feature to delete names) I have so many on my search list. > 商家回复 (2026-08-28): 很高兴您有良好的体验，请放心，我们会将您的反馈转达给产品团队进行审核。非常感谢您的评价！ ### ★★★★★ I found a quality provider on care.com. - customer · 2026-08-28 > 商家回复 (2026-08-28): 听到这个消息我们非常高兴！感谢您的反馈！ --- - 全部评价与筛选: https://ok.one/review/care.com - JSON 接口: https://ok.one/api/companies/care.com - 评分口径与数据来源: https://ok.one/methodology/