大家好,
平时我只管自己的事,从不发布生活中发生的恶心问题;然而,这是一件很严重的事情。今天的气候让我想发表关于我们没有提及的持续发生的公然无知的文章。我于 12 月 17 日联系我,请求协助提交 VA 索赔和 OTH 解除,因为 VA 更改了有关 OTH 解除和福利资格的规则。所以,我首先与安东交谈,我们讨论了我的选择。我提前告诉他我在军队的“工作”,我们确定耳鸣很可能是我的第一选择。我们还讨论了 OTH,因为我表示我的目标是通过 Mxx 提升我的服务品质,这需要多年的时间才能鼓起勇气去做,因为我知道我在军队中发生了什么事。
我什至与 Rhonda 讨论了我的目标,她告诉我大约需要 45 天。很快,我收到了 VA 的一封信,表明我打算在一月份提交申请。现在,我一直没有收到朗达的消息。我于 2 月 23 日上午 10:31 联系了我,因为那时已经 60 多天没有收到朗达的任何消息了。朗达于当天上午 10:44 做出回应,表示她审查了我的服务治疗记录,并将我列入下周打电话的名单上,如果我有几分钟的时间,她可以给我打电话告诉我她的发现……但她只能在上午 11 点过后才有空。
当然,我没有回复该消息,因为真正的专业人士不会在不到 30 分钟的时间内向某人提供敏感信息。如此短的时间框架无法对案件进行彻底审查和了解,而这在处理退伍和健康问题等敏感问题时至关重要。 2 月 25 日上午 11:42,我收到一封电子邮件,要求我安排当天下午 2 点或 2 月 28 日星期五下午 3:30 的活动。当然,我选择了2月28日下午3点30分。她在电子邮件中表示,她在我的 STR 中没有发现任何“慢性病”,无法提出建议……我认为这就是一切都在走下坡路的地方。我从 12 月 17 日的会议中得到的收获是,我们了解了我的目标和我正在走的道路。当人们在吸收过程中没有做笔记,或者没有花时间了解人们试图解决的最新问题时,就会出现不一致的情况。
每个人都不是文件或STR。我不知道有谁能在 30 分钟或更短的时间内讨论这种性质的敏感细节——我只是说说而已。好的,2月28日下午3点31分她给我打了电话;然而,我正在为客户处理一个问题(因为我拥有自己的生意),所以我没有回答。她留言了,我下午 3:32 给她回了电话。好吧,记得她之前在电子邮件中说过她读过我的文件。所以,当我和她通话时,她好像没有读过我的档案,也没有试图了解出院的根本原因。在通话中翻阅我的文件时,她读到了一些与出院无关的内容,并发表了贬低性的评论:“......当我发表那句话时,我一定是喝醉了。”不说太多细节,如果他们试图提供帮助,什么样的人会发表这样的声明?此外,她一直称自己为“我们”,意思是退伍军人管理局的决策者。她也不明白为什么军方在我的STR中没有任何关于我退伍的细节,就在那时我说,“这些是你应该问的问题......”就像我在为她着想一样。我一定是冒犯了她,因为她没有尽职尽责。不用说,她试图让我失望,是的,我将在 2025 年使用“煤气灯”这个词,表示她可以看到我对她感到不满,她不需要这个,因为她正在试图帮助我,在她完成关于寻找其他人的声明之前,我挂断了她的电话。现在,正如我之前提到的,我不知道她习惯与什么类型的人打交道,但是 1. 你永远不会试图让我受气,2. 你永远不会对我大喊大叫或欺负我。如果他们愿意,她或任何人都可以回复这篇文章,但我正在向任何寻求帮助的人说出我的真相。他们可以尝试为她的行为辩护,但无法为我遇到的事情辩护,而且由于在线发布的敏感性,我什至没有注意到我们讨论的细节。
CaseSix Veterans Benefit Advocates 回复2025-03-09CaseSix appreciates the opportunity to respond to the recently received negative review. However, the review is unfair, as the veteran received an honest, professional, and zero-cost assessment of her case, along with clear guidance on the necessary steps for a successful VA claim.
Prior to the scheduled appointment, Rhonda dedicated hours to reviewing the veteran’s records and relevant regulations. While the case presents unique challenges and requires additional effort, a viable path forward remains with the proper supporting evidence.
At the start of the call, Rhonda outlined the challenges and hurdles associated with the claim and explained the specific criteria required to meet VA standards. During the discussion, the veteran expressed difficulty obtaining the necessary evidence, stating that she was unaware of the reason for her early discharge from the military. Rhonda advised the veteran to request her discharge records directly from the military—in this case, a critical and fundamental step in building a strong case.
Rather than acknowledging this guidance, the veteran became increasingly disrespectful, seemingly reacting as if Rhonda had the authority to alter VA rules and guidelines. The veteran then mocked Rhonda when her computer experienced a delay while retrieving a document relevant to their discussion. Despite this, Rhonda remained professional, listened to the veteran’s concerns, and calmly stated, “I can tell you’re upset with me, when I’m trying to help you.”
After additional derogatory and unwarranted remarks, Rhonda informed the veteran that the working relationship was not a good fit and suggested she seek another advocate better suited to her needs. The veteran responded by disconnecting the call.
Every VA claim is different, and in this case, Rhonda identified a feasible path to service connection. The veteran was provided with the necessary information to gather supporting evidence, ensuring that her claim would be ready for submission when she found a compatible advocate. Alternatively, she has the option to file the claim herself.
At CaseSix, the focus is on securing the best possible outcomes for our veterans, stopping only when no viable path forward remains. Rhonda, a VA claims expert with nearly four decades of experience, possesses extensive knowledge of the VA system, governing laws (including 38 CFR), and the procedures required to establish service-connected benefits.
As a good faith offer, if the veteran wishes to revisit her case, CaseSix remains open to further discussion. However, if she chooses otherwise, CaseSix sincerely wishes her success in securing the benefits she has earned and hopes she ultimately achieves service connection.