Most reviewers were unhappy with their experience overall. Travelers frequently mentioned that customer service was completely non-existent, making it nearly impossible to reach anyone by phone or email to resolve urgent booking issues. Consumers also complained about poor meal choices during long flights, noting that they received very little food or options that failed to meet their specific dietary requirements.
Some reviewers were happy with the remarkably attentive staff and found the overall travel journey very comfortable and smooth. Passengers additionally appreciated seamless airport transfers, modern airplanes, and friendly crew members who provided professional care during specific trips.
Without a doubt, the worst company I have ever seen in my life, the staff is unpleasant and with no willingness to help you, the worst experience I have had in my life, I don't know how they can continue working with the terrible service they offer, in My case was with an airline official at the Bangkok airport. If they are not willing to serve their customers, customers who have paid a lot of money for their tickets, let them go do something else. The company moves at the pace of the type of client it has. My opinion for them is 0. I will never fly with this company again, before flying with them again, I will walk anywhere.
worst experience ever. webiste doesn't work, as i was not able to receive a code, unable to check in half of the website in chinese half english. waiting on the lone for over 30 mins.
This is an horrible airlines company with a bad Customer Service (never answered to my calls and emails). I travelled from London Heathrow and Bangkok and my luggage never arrived at the final destination, because was damaged at the Heathrow Airport. The result of this luggage damaged was that a lot of personal items were damaged and missing/lost. I made my claim but the company disappeared and couldn't be reached by phone/mail and by CAA. I am bringing them to the court. Avoid this company since I never had a problem like that.
We booked a flight then without explanation and offering alternative flight they cancelled our tickets. The funny thing is that after weeks we still see that they are selling tickets for the original route and date. So why did they cancel it then? Where is customer protection and support? Now we have to wait 8-10 weeks to get our money back. I guess they collect money, invest it for quick and take the benefit.
It's a scam, will avoid them from now on.
China Eastern is not paying for lost / damaged luggage
China Eastern is not replying to emails while your luggage is damaged or lost, be careful. If you lose luggage or luggage will be damaged, they will not pay you
I flew Singapore to Amsterdam with a transit in Shanghai, late May 2024. Both flights were on time. Aircrafts were clean and cabin staff were very good. Food was good too. Cheap at $A463 one way. I would fly again if good price.
This is my comment on China Eastern Airlines. During the three-day holiday, I was late for the first stop, causing me to miss the connecting flight. The offer is to stay at the hotel until the next day, then fly to another city, and fly to the destination at 11:30 p.m. In this way, I will lose 2 out of 3 days. I had to book another flight to my destination, and they also cancelled my return ticket. I have to buy another ticket to go home. Basically, I have to buy 3 tickets and stay in the city of my choice for 3 days. It cost me three times as much. China Eastern Airlines is required to refund the last stop and round-trip tickets. They will refund a small part of the tickets. The worst airline I've ever taken. Be careful of their connecting flights.
They are just unable to flight on time. Avoid this airline at all costs. Their flights are never on time without any reason. The most unprofessional and disrespectful airline. Even if the flight is just a few hours it will become a wasted day. They don’t even provide any anouncement about the delay. The legroom is much smaller than in other airlines and the food is disgusting.
Very lazy and even rude stewards who didn’t bother to bring water during the 11 hours long flight from Shanghai to Amsterdam. The meals were almost impossible to eat. Very poor choice of international films/music. Online checkin didn’t work. Checking in at the airport in Fukuoka, Japan, was very slow and there was a clear language barrier. All in all it was my worst long-distance flight in 30 years of international travelling.
They lost my luggage, and havent received my compesation which we agreed on for 4 years now. If you have any problem with them, there is no chance someone will respond, they do not care. If you can, do not travel with them, they should close all their offices and maybe rent bikes or something.
I bought a plane ticket through mytrip.com to fly on May 21 round trip from the Philippines to Spain and China Eastern Airlines canceled my flight on April 17 and offered me the same flight at no cost the next day, which is May 22 . I accepted it, I am still waiting for the new plane ticket for more than 2 weeks and I still have no confirmation from the company. There are 18 days left and I still don't know if I will be able to travel to my country what make feel worried and stressful.
My impression as a client about CEA is disastrous, they do not care at all about their clients, treating them with this lack of professionalism and customer service, which is what one expects from an airline company. Very bad experience with China Eastern Airlines, I do not recommend it, terrible customer service.
By far, the worst trip ever.
- Flight was delayed with 8,5 hours. 1 hour before departure, they send a mail that there was a two hour delay. Same thing happened two hours later. From there on there was no communication and no reason for the delay. We just had to wait and hope the plain would show up.
- Because of the delay, we didn't make the second flight. We were put in a row at the reclaiming desk for 8 hours without any facility to eat or drink. 50 people before us all had tickets to our end destination that was meant as their layover to their end destination. They all got the tickets, except for us. We had to take a flight the day after to Kopenhagen while we found way better flights on our own. When we proposed those flights, they simply ignored our request.
- After a bit, a woman told us they had the same office a level below that they didn't tell us and only allow chineze citizens.
- When argumenting at the desk, they were ignoring the clients/travelers and were laughing behind the desk all the time. The worst customer service i've ever seen.
A trip that would take us less then 24hours ended up at a 56hour trip with almost no sleep, lack of food and drinks, the worst communication and very bad customer service. An absolute disgrace.
Had the unfortunate experience where another passenger took my seat, and refused to go to her assigned seat. Cabin crew would not help and instead of dealing with the difficult passenger took the easy way by ordering me to take her empty seat.
20 Mar, I booked a flight from KL to Kunming on 4 Apr. KL-Kunming is direct flight, operated by ceair. But then my tour guide asked to me change flight. Return flight should be Lijiang-Chengdu-KL, instead of Kunming-Chengdu-KL operated by Sichuan Airline. I bought the tickets from Agoda. Tried to change in Agoda, but Agoda direct me to airline. Guess what? No ceair service in KLIA. The only service phone line in OSK also published wrongly. That lady said ticket issued by ceair but return flight is Sichuan Airline, she can't help. I contacted Sichuan, customer service said ticket issued by ceair, they can't change anything.
Since departure on 4 Apr is near, no choice to buy another ticket from LiJiang to ChengDu. Hope to catch up ChengDu to KL flight. At the end, plan fall apart, another new tickets. The entire trip for 5 ppl, cost me triple from original. For sure, will go to consumer court to challenge the poor service & unethically profit by resell unilaterally cancel tickets
I booked a return flight leaving Brisbane airport 21st July this year going to Rome and returning 21st August. Everything was confirmed. Payment of $1499 went through. Upon receiving my receipt it says I only booked a one way ticket. Rang custome service china eastern in Sydney and was told I did the booking error and they wanted to charge me an extra $480 to change my ticket. Cancelled my ticket and I'm down $300 for 30 mins work. Never again book with these con artists scammers. You can even go online and book an economy one way flight for under $900. Now who the hell is honest. Definitely not China Eastern.
Most of people that leave reviews are those who had problems during their booking or flight. If everything was fine people just forget about it and move on , they don’t write reviews. But here I am.
After reading all these bad reviews I was scared to fly with them. I booked a flight from Okinawa to Shanghai and then from Shanghai to Bangkok with 3 hour of transfer time.
We took off on time. Flight attendants were polite. The plane was clean and nice. Quiet and nice passengers. We were served Japanese noodles with dashi stock, a small cake, peanuts, a piece of grapefruit. Not the best food I had on a plane, but I didn’t expect food at all, so it was a good experience.
Airport staff in Shanghai was very helpful. We transferred to another terminal.
Next flight to Bangkok also was on time. This time no food on board. They had some good movies to watch. Everything was fine. We landed on time. Polite staff.
Don’t be afraid because of these bad reviews. There are also good cases too :)
Get what you pay for I guess. 2 stars because of the cheap ticket ( under £600 LHR - Phuket ) otherwise a 1 star.
Forget booking on their website...its rubbish, complicated and mostly in Chinese. Booked with a OTA which was much easier.
You cannot pre book seats.
Flight itself was terrible. Miserable staff, horrendous food and bitterly cold on board for 12 hours. Attendants coming round with cups of hot water to warm us up.
They ran out of coffee ? How the hell do you run out of coffee on an airline ?
Layover at Shanghai airport was just as bad. Deserted. Nowhere to grab a bite to eat. Turned away from China Eastern lounge because they refused to accept Western credit card ?
To top it all off my suitcase on the return journey looks like it had been tampered with I got it off the belt at Heathrow. Big rip on the top just enough to get your hand in. Could have been accidental...who knows ?Had to claim for a new one at the claims desk.
Do yourself a favour and pay the extra if you can.
We found the cheapest tickets from Amsterdam to Tokyo with China Eastern.
It was not easy to book it on their website (lots of bugs) but I called their offices and they were very helpful and reassuring on the phone.
We had to book on booking.com in the end, although I always prefer to book directly with the airline companies, but we didn't have any issue.
We had a great flight and the food was good as well. We had to stop in Shanghai before Tokyo and it's not the easiest experience but it's was worth it for the price of our tickets.
We had friends flying with Ana airlines (japanese airline - more expensive) and they were not happy with their experience, while it was the opposite with us.
We would recommend China eastern
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