Ubigi eSIM

Dear Mathijs, We're sorry that your experience did not fully meet your expectations. We're pleased that our support team was able to respond quickly and process your refund. While we're glad we could resolve the matter promptly, we understand that you would have preferred a working connection throughout your trip. Connectivity issues can sometimes be caused by local network conditions or temporary issues with our network partners. We appreciate your feedback and hope to provide you with a smoother experience on a future trip.

Dear Natasa, We are sorry to hear that your internet speed was slow. Sluggish data performance often occurs due to temporary local tower congestion or lower signal coverage in specific areas. In many destinations, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you switch to a faster local line.

Dear customer, We are sorry for the confusion and frustration regarding the fair usage threshold on our unlimited plans. Our unlimited data plans operate under a Fair Usage Policy (FUP) to maintain overall network quality; while high-speed data is subject to daily or total thresholds, total service deactivation should not occur without notice. Details regarding our Fair Usage Policy are available on our website, and our support team is always available to review your account details and clear up any questions regarding your plan limits.

Dear Gert Jan , We are sorry to hear that your 15-day unlimited plan stopped working after just three days and that troubleshooting did not resolve the issue. Interruptions on unlimited plans can occur if temporary usage limits under our Fair Usage Policy are reached or if the line encounters a tower registration error. We see that you are already in touch with our support team, and we sincerely hope they can help resolve this for you quickly so you can enjoy the rest of your service. Setup and troubleshooting guides remain available on our website whenever needed.

Dear customer, We're sorry to hear about your experience. In cases like this, the issue can sometimes be related to the device setup, such as the eSIM installation, data roaming, APN settings, or network selection, which can prevent the service from connecting properly even after arrival. We have reached out regarding your experience in the hope of making it a better one, including assisting you with your refund request.

Dear Swetha, We are sorry that you lacked internet access most of the time and experienced very slow speeds. Unreliable data access can stem from local network congestion or incorrect APN roaming configurations on your device. In many destinations, we have multiple network partners available. Network switching instructions and setup guides are available on our website, and our support team is always available to help troubleshoot your settings and improve connection stability.

Dear Elif Mungan, We are sorry for the delay in responding to your refund request. We understand how important it is to receive prompt updates when waiting for support regarding a purchase. Information about our refund guidelines is available on our website, and our support team is actively reviewing pending requests to respond to your ticket as quickly as possible.