Ubigi eSIM

Dear Wassim , We are sorry for the unreliable connection and frequent downtime you experienced in Djibouti despite following our recommended steps. We understand how frustrating it is to pay for a service that forces you to buy a local physical SIM card. Network availability and coverage details are published on our website, and our support team is always available to review your ticket, check your account logs, and assist with your refund request.

Dear customer, We are sorry to hear that you experienced frequent connection drops with your service. Continuous disconnections typically happen when a device struggles to maintain a stable registration with a local cell tower. In many destinations, we have multiple network partners available. Network switching instructions and connection troubleshooting guides are available on our website, and our support team is always available to help ensure your line stays stably connected.

Dear customer, We're sorry to hear about your experience. In cases like this, the issue can sometimes be related to the device setup, such as the eSIM installation, data roaming, APN settings, or network selection. We provide detailed setup instructions and troubleshooting guides on our website to help with these situations. We have reached out regarding your experience in the hope of making it a better one.

Dear customer, We're sorry to hear about your experience. Connectivity can sometimes be affected by local network coverage, temporary network conditions, or the availability of our local network partners in certain areas. These factors can vary depending on the location and may impact the quality of the connection. We have reached out regarding your experience in the hope of making it a better one, including assisting you with your refund request.

Dear James, We're sorry to hear about your experience. In cases like this, the issue can sometimes be related to the device setup, such as the eSIM installation, data roaming, APN settings, or network selection, which may vary from one device to another even when using the same service. We have reached out regarding your experience in the hope of making it a better one.

Dear Sarkis , We are sorry for the disappointment regarding the speed reduction on your unlimited plan after 30 GB. Our unlimited data plans operate under a Fair Usage Policy (FUP) to prevent network congestion, where high-speed data transitions to reduced speeds after reaching specific usage thresholds. Full details regarding our Fair Usage Policy are available on our website, and our support team is always available to answer any questions about our plan structures and terms.

Dear customer, We are sorry that your eSIM did not work on your Google Pixel during your trip to the Isle of Man for the TT. Unexpected setup failures often stem from missing APN profile configurations or disabled data roaming toggles on specific Android models. Step-by-step installation and Pixel setup guides are available on our website, and our support team is always available to walk you through device configuration for future travels.

Dear customer, We are sorry for the weak connection and slow loading times you experienced during your stay in the UK. Sluggish speeds are usually caused by local network congestion or being connected to a weaker partner cell tower in your immediate area. In many destinations, including the UK, we have multiple network partners available. Network switching instructions are available on our website, and our support team is always available to help you select a faster local network line.

Dear customer, We are sorry for the disappointing connection speeds of 5.72 Mbps during your usage. Slower data speeds are typically caused by local network coverage variations, distance from nearby cell towers, or temporary signal congestion in your immediate location. In many destinations, we have multiple network partners available. Network switching instructions and coverage information are available on our website, and our support team is always available to help you select a local partner network with stronger coverage.