# Certus 评价与评分 > 来源: OK.one — https://ok.one/review/certus.com - 域名: certus.com - 分类: 教育与培训 - 综合评分: 3.9 / 5 (62 条评价) - 评分分布 5→1 星: 71% / 2% / 0% / 0% / 27% - 所在地: United States - 数据更新: 2026-08-10 Certus（certus.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 62 条用户评价，属于教育与培训分类，口碑一般。评价两极分化：73% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 我在 Certus 度过了一段美好的经历…… - Sandra Delapaz · 2026-08-02 我在 Certus 驾驶员安全支持方面获得了很好的体验。代表 Melan 很友好、专业，很快就解决了我的问题。 我真的很感谢优质的客户服务和愿意提供帮助。感谢您使整个过程顺利且无压力！ > 商家回复 (2026-08-04): Thank you so much, Sandra! We're thrilled Melan was able to get your issue resolved quickly and make the process smooth for you. We'll be sure to share your kind words with her — we appreciate you taking the time to leave this review! ### ★★★★★ 梅兰非常乐于助人，而且… - Yisseth Ortega · 2026-08-01 梅兰非常乐于助人，并提供了出色的客户服务。问题很快得到了解决，并且说明清晰易懂。我衷心感谢您的支持以及帮助我​​继续学习课程所花费的时间。非常感谢您的出色帮助 > 商家回复 (2026-08-04): Thank you, Yisseth! We're so happy Melan was able to resolve your issue quickly and make everything clear so you could keep moving through your course. We'll be sure to pass along your appreciation — thanks for sharing! ### ★★★★★ 快速响应和乐于助人的员工 - Carlos Campos · 2026-08-01 深夜发消息询问重发认证，不到2小时就得到回复。 Melan 的反应非常快，而且非常明确！希望将来能得到他们的帮助！ > 商家回复 (2026-08-04): Thanks so much, Carlos! We're glad Melan could get back to you quickly, even late at night, and get your certification question sorted out. We'll make sure she hears your kind words — thank you for the review! ### ★★★★★ 梅兰确实帮了大忙。 - Sophia · 2026-08-01 我联系了客户服务，因为我订购了我不需要的学习许可证驾驶课程。梅兰反应很快，确实帮忙了，立即办理了退款。服务很好。我真的很感激。 > 商家回复 (2026-08-04): Thank you, Sophia! We're so glad Melan was able to help right away and get your refund processed quickly. We'll pass along your thanks — we appreciate you sharing your experience! ### ★★★★★ 安德里亚（Andrea）很有耐心，知识渊博且专业 - Lyndsay Bellefleur · 2026-07-29 安德里亚（Andrea）的服务方式非常耐心且非常专业。她花时间指导我排除故障，并指导我如何正确管理语音生物识别录音，以便我可以登录课堂。 Andrea 非常了解所有错误消息以及如何针对每个错误消息进行故障排除。 10/10 经验！ > 商家回复 (2026-07-30): Thank you so much, Lyndsay! We're thrilled Andrea was able to patiently guide you through the voice biometrics process and troubleshoot every step along the way. We'll be sure to pass along your kind words to her — enjoy the rest of your course! ### ★★★★★ 实时聊天来救援 - Riley Stoner · 2026-07-25 我因自己的错误而被拒之门外，他们友善的工作人员做了一些我自己无法通过实时聊天完成的事情来帮助我。我想特别提及 Gladyze 对我的帮助。课程本身似乎有语法错误，而且它们的动画不同步，但我更喜欢有时查一下，所以没关系。 > 商家回复 (2026-08-05): Hi Riley, glad Gladyze could get you back on track through live chat! We appreciate you calling out the grammar issues and the animation sync problems specifically, that kind of detail helps our content team fix the right things. – Certus ### ★★★★★ 我的代表安德里亚非常好...... - Shannon · 2026-07-25 我的代表安德里亚（Andrea）非常友善并且精通解决我的问题。 > 商家回复 (2026-07-27): Hi Shannon, thank you for the kind words! We're thrilled Andrea was able to resolve your issue with such care and professionalism, and we'll be sure to pass along your feedback to her. Thanks for choosing Certus! ### ★★★★★ 安德里亚帮助了很多 - Conor · 2026-07-25 > 商家回复 (2026-07-27): Hi Conor, thank you for the review! We're so glad Andrea was able to help you out, and we'll make sure she hears about your shoutout. Thanks for choosing Certus! ### ★★★★★ 她们的女士真的很好，很友善…… - jordan keyes · 2026-07-24 那位女士非常友善，很友善地给了我我的证书，因为它从未出现，我明天进行了驾驶考试，她注意到这非常重要，并向我发送了我的证书，并打印了她的名字是安德里亚（Andrea），我很确定 > 商家回复 (2026-07-27): Hi Jordan, thank you for sharing this! We're so glad Andrea caught how time-sensitive your certificate was right before your driving test and made sure you had it in hand to print. We'll be sure to pass along your kind words. Good luck on your test, and thank you for choosing Certus! ### ★★★★★ 帮助我的中介非常有礼貌... - Chris · 2026-07-23 帮助我的代理人非常有礼貌和专业。她能够回答我所有的问题，并帮助我完成注册过程。她的名字叫诺尔。 > 商家回复 (2026-07-24): Hi Chris, thank you so much for the kind words! We're thrilled to hear Nor provided such a polite and professional experience. Making sure our students feel supported and informed every step of the way is exactly what we aim for. We'll be sure to share your praise with her — she'll be so happy to hear it. Thanks for taking the time to review us! ### ★★★★★ esra 是山羊 - lexi trabanakufunkle · 2026-07-22 esra 很兴奋，帮助快速返回 > 商家回复 (2026-07-24): Hi Lexi, thank you for the shout-out! We'll absolutely make sure Esra sees this — quick, smooth, and helpful is exactly what we aim to deliver with every interaction. Thank you for choosing us! ### ★★★★★ 约翰·O 太棒了 - Dee Dee · 2026-07-22 约翰·O 太棒了。 上个月我与几位代表进行了交谈。 他很彻底并提出了正确的问题。 因此，我们发现我的 SST ID 由于邮政编码不正确而被延迟。 非常感谢约翰。 > 商家回复 (2026-07-24): Hi Dee Dee, thank you for this wonderful feedback! John O truly went the extra mile to get to the bottom of your SST ID issue, and we're so glad it's been resolved. That kind of thoroughness and attention to detail is what we strive for. We'll be sure to pass along your kind words. We're here anytime you need us! ### ★★★★★ 错误的路线正确的解决方案 - April Alderson · 2026-07-21 错误的路线正确的解决方案！ 我女儿在注册 5 小时课程之前忽略了年龄要求。我给服务台发了电子邮件，一切都得到了解决。沟通非常顺利，团队反应非常积极，有助于找到解决方案。 > 商家回复 (2026-07-21): Thank you so much for sharing this, April! We're really glad our team was able to help sort things out quickly for your daughter. Knowing that our communication made a difference truly means a lot to us. We hope she loves the course! ### ★☆☆☆☆ 恶心的骗局公司，太糟糕了，从来不买，说真的 - david turner · 2026-07-19 恶心的诈骗公司。不友好的用户界面和疯狂的课程时间，每 10 分钟就会让你超时，让你以蜗牛的速度爬行，然后给你一些愚蠢的非特定安全问题，如果你失败了，你必须重新学习整个课程。恶心的粘液公司。可怕。不惜一切代价远离。 > 商家回复 (2026-08-05): Hi David, we understand the security checkpoints can feel like a lot. They're there because most of our courses report completions directly to a state agency, which requires us to verify it's really you working through the material; after three missed security answers, there's a 30-minute lockout that we're not able to override, even on our end. We hear that the pacing on top of that felt excessive, and we'll pass that along. – Certus ### ★☆☆☆☆ 这是你能想到的最糟糕的课程…… - kate lobacz · 2026-07-16 这是你可能会选择的最糟糕的课程，它是如此不用户友好，它会让你重新考虑导致该课程的所有决定，在令人烦恼的长时间不阅读每个部分之后，每个单元的末尾都会有一些小测验，当你做错一个问题时，它会让你重做并等待相同的时间，这是最糟糕的课程，我不认为任何人都应该经历它，我100％不会推荐 > 商家回复 (2026-08-05): Hi Kate, thank you for the feedback, and we're sorry about the inconvenience. The time requirements are put in place by the agencies that regulate these courses, and we understand they can feel long or unnecessary in the moment. – Certus ### ★★★★★ 解决问题， - Bonnie Candela · 2026-07-15 Jastine 对这个问题很了解，并帮助我解决了这个问题，这样我就可以获得所需的程序。 > 商家回复 (2026-07-15): Thank you for the wonderful feedback, Bonnie! We're so glad Jastine was knowledgeable and able to help you get everything up and running. We'll make sure your kind words reach her. Enjoy your course! ### ★☆☆☆☆ 不会发送任何证书 - Fritz Dufour · 2026-07-12 我参加了汽车保险折扣课程。我从未收到过我的证书。这是一个骗局。 > 商家回复 (2026-08-05): Hi Fritz, certificates for this course are typically delivered by mail within 7-10 business days, a digital copy isn't available for this one. We'll email you to confirm your mailing address and get another certificate sent your way. – Certus ### ★☆☆☆☆ 欺诈行为 - Sarah Honsinger · 2026-07-11 该公司未能提供所需的课程结业证书。我直接联系了该公司，但他们拒绝升级我的担忧。现在已经过去三个月了，我仍然没有收到我所修课程的结业证书。联系商业改善局，该公司拒绝回应商业改善局。此时，我将联系我的信用卡公司并要求调查该公司是否存在欺诈行为。 > 商家回复 (2026-08-05): Hi Sarah, we're sorry for the inconvenience with your certificate. It's been sent out with tracking and is scheduled to arrive today, August 5th. We apologize again, please let us know if there's anything else we can do to make this right. – Certus ### ★☆☆☆☆ 应该少于一星 - Sofia DiGeronimo · 2026-07-11 应该少于一星。需要超过所需时间才能完成。在某个部分犯了太多错误，这让我在没有任何警告的情况下落后了几个小时。完全浪费我的时间。 > 商家回复 (2026-08-05): Hi Sofia, that's a rough way to lose progress, we're sorry to hear it. We don't have your contact information from this review, so please reach out to us so we can look into what happened with your course progress. – Certus ### ★☆☆☆☆ 骗子 - Jill Bunn · 2026-07-08 骗子。法律应该调查。 该课程故意让你没有时间来学习很长的模块/部分。 每个学习驾驶的人都应该能够以二年级的速度阅读。您将不可避免地需要购买扩展，如果您由于课程时间太长而忘记了安全问题，则需要从头开始。 获取另一门课程！ > 商家回复 (2026-08-05): Hi Jill, we hear the frustration. The pacing on longer modules is tied to state minimum seat-time requirements rather than something we set arbitrarily, and the security questions exist to confirm it's you completing the training for reporting purposes. If you needed an extension because of that pacing, that's exactly the kind of feedback we take back to the course design team. We never intend to inconvenience our students or get in the way of their success, we aim to provide the best experience possible, and we're sorry we fell short here. – Certus --- - 全部评价与筛选: https://ok.one/review/certus.com - JSON 接口: https://ok.one/api/companies/certus.com - 评分口径与数据来源: https://ok.one/methodology/