# Chiclara 评价与评分 > 来源: OK.one — https://ok.one/review/chiclara.com - 域名: chiclara.com - 分类: 购物与时尚 - 综合评分: 3.6 / 5 (65 条评价) - 评分分布 5→1 星: 57% / 8% / 2% / 2% / 32% - 所在地: China - 数据更新: 2026-10-24 Chiclara（chiclara.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 65 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：65% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 59% 的差评；近 12 个月新增 31 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/4 页) ### ★★★★★ Me like pretty good quality to - Eduardo Zamora · 2026-10-19 ### ★★★★★ LOVE LOVE LOVE THE BOOTS YALL! - Jayd’dan Davis · 2026-09-24 LOVE LOVE LOVE THE BOOTS YALL!! So comfy they’re like walking on a cloud. They look exactly like the website. Great communication from them aswell. Delivered on time. ### ★☆☆☆☆ Buyer beware.\nThis company is a scam - Charlene Harmer · 2026-09-21 This company is a big scam.You will never get your merchandise and you'll never get your money back.Stay away, do not buy anything from this company.They are thieves and liars They will take your money.You will get nothing and you will not hear back from them.Stay away > 商家回复 (2026-09-22): Hi Charlene, We take your concerns seriously. We’ve searched our order records using the name displayed on your review, but haven’t been able to locate a matching order. Could you please check whether your order confirmation shows Chiclara (chiclara.com)? We have previously received inquiries intended for a similarly named retailer, so we’d like to rule out any confusion. We’ve requested further details through Trustpilot. Please respond privately to that request, or email [info@chiclara.com](mailto:info@chiclara.com) with your order number and the email address used at checkout. Please don’t post your personal details publicly. If your purchase was made with Chiclara, we’ll investigate the order and any related correspondence so we can address your concerns. Best regards, The Chiclara Team ### ★☆☆☆☆ I ordered shoes a month and something… - Aaliyah Muhammad · 2026-08-25 I ordered shoes a month and something days ago and they still haven’t came, emailed them multiple times for weeks. Still no response. For anyone wanting to buy from here. Always have a back up and do not depend on them. Disappointing > 商家回复 (2026-08-25): Hi Aaliyah, thank you for taking the time to share this. We're sorry for the frustration around your delivery — we know how disappointing it is to be waiting on an order. We did want to clarify the timeline for anyone reading, since it's a bit different from what's described here. Our records show we replied to your email on August 4th (the same day you wrote to us) with your tracking details and the carrier's direct contact information, and asked you to confirm your correct delivery address so we could get the package redirected. We haven't heard back since then, which is why the redelivery hasn't been able to move forward. We're still very willing to help get this resolved — if you can reply to that same email thread with your confirmed address, we'll follow up with the carrier right away to get your order moving again. Thank you and have a nice day! ### ★★★★★ Great customer service - Natasha Formeta · 2026-08-18 I had an issue with an order and emailed them and they were so helpful! Their customer service is top notch, so I will definitely order from them again in the future. ### ★★★★★ I live in the United States - Wal Lay Music · 2026-08-03 I live in the United States! The shipping and tracking was fast! Customer service was excellent and the product is as advertised!! ### ★☆☆☆☆ I HAVE WAITED OVER A MONTH FOR MY TWO… - Bobbie Venturini · 2026-07-19 I HAVE WAITED OVER A MONTH FOR MY TWO ORDERS. I HAVE NOT RECEIVED EITHER OF THEM. I TRIED TO TRACK THE ORDERS USING THE TRACKING NUMBERS. I HAVE TRIED ALL POSTAL SERVICES TRACKING, BUT EACH SAYS THE TRACKING NUMBER IS INVALID. NOW ON THIER TRACKING PAGE IT SHOWS ONE OF MY ORDERS DELIVERED, I DON'T KNOW WHERE IT WAS DELIVERED TO BUT IT WAS NOT MY ADDRESS. I REQUESTED A REFUND FOR BOTH ORDERS, IF I DON'T GET MY REFUNDS WITHIN 7 DAYS I WILL FILE A DISPUTE AT MY BANK. THIS REALLY SUCKS BECAUSE I WANTED THE ITEMS I ORDERED. > 商家回复 (2026-07-20): We’re sorry to hear about your experience. We searched our system using the name shown on this review, but we were unable to locate any matching order information. We also could not find any previous email regarding these orders. Please contact us at [info@chiclara.com] with your order numbers and the email address used to place the orders. Once we receive the details, our customer service team will investigate the tracking information and assist you as soon as possible. ### ★★★★★ Shipped different item initially ordered - Jennifer Samuel · 2026-06-10 I placed an order and upon receiving it, I immediately saw that the wrong item was shipped. I contacted the company. The prompt response I got back was a pleasant and satisfying event. Your representative, Samantha, kept me abreast every step on how my concerns were being handled. I received my shipment and I’m very excited as it came at the perfect time for a trip I planned. Thank you, I will certainly continue to shop from this company. ### ★★★★★ Great customer service I ordered an… - Marcus Powell · 2026-06-04 Great customer service I ordered an item and after seeing that it wouldn’t get to me in time for my vacation they quickly cancelled it for me and was very professional and personable and also refunded my money quickly I would definitely give them a try again just by how great Samantha was at customer service ### ★☆☆☆☆ Scam - Hannah Lea · 2026-05-10 Still have not received my refund of 80 pounds after they didn't send my order after 16 days, it must be a scam company. > 商家回复 (2026-05-18): Hi Hannah, Thank you for bringing this to our attention. Please rest assured that your refund of £80 was already processed on our end on 10th May. As standard banking procedures for refunds usually take 3–5 working days, the amount should appear in your account shortly. We strictly adhere to our customer protection policies and do not hold completed refunds. If you need the specific ARN (Acquirer Reference Number) or transaction receipt to check with your bank, please email us directly at info@chiclara.com. We are here to help you resolve this completely. Best regards, ### ★☆☆☆☆ Lackluster support for failed delivery - Matthew · 2026-05-01 Delivery was made incorrectly by courier (thrown over random fence of apartment building instead of mailroom or apartment), Chiclara made me communicate to courier, courier did not investigate, then Chiclara would not provide refund or re-send. Just got ghosted. Bad support ### ★★★☆☆ Never received my order - Mari · 2026-04-11 I ordered a sweater 23 February and I still haven’t received it. They stopped answering e-mails 19 March. After contacting them several times after that they responded kindly, however I was always the one contacting them, not them contacting me, despite the fact that my order got stuck some how. They tried to ship the sweater again but it didn´t reach me. Finally, I requested a full refund as the sweater never turned up. The money has now been refunded, beginning of June. > 商家回复 (2026-06-17): Hi, We are very sorry for the delay with your order and for the frustration this experience caused. After reviewing this case, we can confirm that this order had already been refunded. We apologize that we did not respond to your Trustpilot review sooner, and we understand how the lack of a timely public response may have added to your frustration. This was not the experience we wanted you to have. We are sorry for the inconvenience caused by the order delay and the communication issues, and we are continuing to review our process to prevent similar situations from happening again. Kind regards, The Chiclara Team ### ★☆☆☆☆ Total scam do NOT buy from here - Lexy · 2026-04-06 I ordered a black skirt in a size small after following their measurement chart which was extremely off so I messaged them requesting an exchange. They replied and said I would have to cover the shipping cost back and then they would send me the skirt in medium. It was over $100 to send the skirt back because of U.S. shipping costs but I really wanted this skirt for a festival so I paid it. Waited weeks before messaging them asking where the skirt is in which they replied apologizing for the delay. Waiting weeks again to follow up still not having heard anything about the skirt to which they stopped replying. Total scam where I $100 to return the product and they screw me over and keep it. DO NOT BUY!!!!! > 商家回复 (2026-06-17): Hi, We are very sorry to hear about your experience and the frustration this has caused. We would like to clarify that Chiclara does not charge a $100 return fee, and this is not a standard return cost from us. Return shipping costs are set by the shipping carrier selected by the customer and can vary depending on the carrier, shipping method, package size, and destination. That said, we are truly sorry that your exchange was delayed and that our follow-up communication did not meet the standard we aim for. If your return package was delivered back to us, we absolutely want to review this case and resolve it properly. Please contact us at [info@chiclara.com](mailto:info@chiclara.com) with your order number, return tracking number, and the email address used for the order, so we can check the return status and the pending exchange as soon as possible. We sincerely apologize for the inconvenience and for the communication issues in this case. This is not the experience we want any customer to have. Kind regards, The Chiclara Team ### ★★★★★ As an American I am suppisouse of… - Wally Mustafa · 2026-04-02 · 已验证 As an American I am suppisouse of international clothing. But this company has quality Items great customer service and true to size if not running a bit large. However International shipping and tariffs are still a pain that is not the fault of the company. ### ★★★★★ Really cosy beautiful - Alex · 2026-03-29 Really cosy beautiful, unique style jumper! Fits really nicely! ### ★☆☆☆☆ Return is a scam and the item is not as pictured - Isabella Aranda · 2026-03-02 The item is thinner than how it's pictured. I bought a coat. The return is a complete scam. Not only do you have to ship it back in THREE DAYS to CHINA, but you also are not guaranteed a refund and have to pay for the expedited shipping. It's an absolutely ridiculous request. Should've spent my money elsewhere. Now I'll just try to tailor the coat, I guess. Never buying from them again. > 商家回复 (2026-06-17): Hi, We are sorry to hear that you were disappointed with the coat and with the return process. We would like to clarify our return policy, as there may have been a misunderstanding. Our policy does not require the return package to arrive in China within 3 days. The 3-day timeframe refers to sending out the return package after the return or exchange request has been approved. We understand that international shipping takes longer, and we do not expect a package to be delivered internationally within 3 days. We also do not require customers to use expedited shipping. Return shipping costs and shipping methods depend on the carrier selected by the customer. Regarding refunds, once an approved return is received and the item meets our return conditions, we will process the refund according to our return policy. We are also sorry to hear that you felt the coat was thinner than expected. If you believe the item received does not match the product photos, please contact us at [info@chiclara.com](mailto:info@chiclara.com) with your order number and photos of the item received, and we will be happy to review the issue further. Kind regards, The Chiclara Team ### ★★★★★ Excellent quality.the description was… - Michael Grunwell · 2026-02-11 · 已验证 Excellent quality.the description was accurate with sizeing info perfect for me. ### ★★★★★ I love how unique their styles are - Frank Perez · 2026-02-09 I love how unique their styles are. Some pieces are minimal and elegant, others bold and fashion-forward. It’s become my go-to site when I want something different from the typical fast-fashion stuff. ### ★☆☆☆☆ If you are comfortable receiving poor… - Chelsea Edosomwan · 2026-02-05 If you are comfortable receiving poor quality items and not being able to return them because of shipping cost I would say go ahead and take the risk. The item I received was poor quality and arrived later than the expected delivery date. They take a long time to respond to emails (bad customer service on their end) I will not recommend this brand at all ### ★★★★★ The blazer I bought is stunning - Ruthie Sanborn · 2026-02-03 The blazer I bought is stunning. Structured but comfortable, and it instantly elevates and outfit. I've already worn it twice and got compliments both times. --- - 全部评价与筛选: https://ok.one/review/chiclara.com - JSON 接口: https://ok.one/api/companies/chiclara.com - 评分口径与数据来源: https://ok.one/methodology/