Hi, Tammy. Thank you for sharing your experience, and we hear you. Pricing concerns can be really frustrating. Electricity plans can vary based on usage levels, plan structure, and market conditions, which is why we provide tools like bill estimates and Electricity Facts Labels to help customers understand what to expect before enrolling. While we don’t set electricity prices, we’re always happy to review feedback and help clarify plan details. Please contact [email protected] if you’d like us to look into this further.
Hi Maria,
Thank you for sharing your experience. We understand how this could have been confusing. Before an order is submitted, our enrollment process includes a review page that outlines the enrollment details and requires confirmation before proceeding. If something about that process felt unclear, we'd appreciate the opportunity to review your experience. Please contact [email protected] with additional details so we can look into this further.
