Circle Medical

Hi Sean, thank you for taking the time to share this feedback. We’re sorry to hear that you did not feel fully heard during your visit. Feeling listened to and understood is an important part of care, and we take concerns about provider communication seriously. ADHD evaluations can involve structured assessments, but we recognize how important it is that these conversations feel collaborative and attentive. If you’re open to it, please reach out through our HIPAA-secured in-app chat so the appropriate team can review your experience and provide support where possible. Thank you again for sharing your perspective.

Hi David, thank you for reaching out. Itemized receipts are available upon request. Please contact our Patient Care Advocates through the Circle Medical app, and the team will be happy to assist with any billing-related questions. Thank you.

Hi, thank you so much for taking the time to leave this review. We're happy to hear that you've had a great experience!

Hi, thank you for taking the time to share your experience. We’re glad to hear that you’ve had positive interactions and felt well supported by your provider. We also appreciate you highlighting where your experience did not meet expectations. Consistency in care and communication is important, and feedback like this helps us continue to improve. Thank you again for sharing your thoughts, we value your input.

Hi Michael, thank you for sharing!

Hi Tonya, thank you for bringing this to our attention. We’re sorry for the inconvenience — we understand how frustrating that situation must have been. Occasionally, appointments may be canceled due to provider availability or unexpected issues. When that happens close to the scheduled time, it can understandably cause confusion. Cancellation and no-show fees are applied based on system timestamps and scheduling policies, but if something doesn’t seem right, the charge can absolutely be reviewed. Our support team is available Monday–Friday from 6:00am–4:45pm PST by phone, and chat support is generally available Monday–Friday from 6:00am–8:30pm PST. Please reach out through our HIPAA-secured in-app chat so we can look into this and assist further. We appreciate you sharing your experience.

Hi Lisa, thank you for taking the time to share your experience!

Hi Joan, thank you for sharing your feedback. We’re sorry to hear that this experience did not meet your expectations. Appointment fees cover the time and opportunity to consult with a licensed medical provider and receive a clinical evaluation. Treatment recommendations, including medication type and quantity, as well as follow-up requirements, are determined at the provider’s discretion based on clinical guidelines and safety considerations. We understand how important clear communication and a respectful experience are, and we appreciate you bringing this perspective forward.

Hi Michelle, thank you for taking the time to leave this review, we're happy to hear that you had a pleasant experience!

Hi Jenn, thank you for sharing your feedback. Circle Medical follows a thorough intake and evaluation process designed to prioritize safety and appropriate care. In some cases, additional information, testing, or follow-up visits may be needed before a treatment plan can be determined. Appointment fees cover the time and opportunity to meet with a licensed medical provider and receive a clinical evaluation and they do not guarantee that a prescription will be issued. Treatment plans, including visit frequency and whether medication is appropriate, are determined at the provider’s discretion based on clinical guidelines and individual safety considerations. Because we can’t review individual situations in a public forum, we encourage reaching out through our HIPAA-secured in-app chat if you’d like further clarification. Thank you.

Hi Peter, thank you!

Hi Damon, thank you for your kind words! We're glad to hear you had a good experience.

Hi Alina, thank you for sharing your perspective. We understand how upsetting it can be to leave an appointment without the outcome you were hoping for, especially when continuity of care and cost are significant concerns. To clarify, appointment fees cover the time and opportunity to consult with a licensed medical provider and receive a clinical evaluation. Treatment decisions, including whether telemedicine is appropriate or whether a medication can be prescribed or continued, are made at the provider’s discretion based on clinical guidelines, safety considerations, and the information available at the time of the visit. Visit charges are not dependent on a prescription being issued, the length of the visit, or a specific outcome. Eligibility requirements and prescribing limitations for mental health care are outlined on our website to help set expectations prior to booking, including circumstances where telemedicine may not be appropriate: https://help.circlemedical.com/en/articles/9592188-eligibility-for-mental-health-care That being said, we greatly appreciate this feedback and will continue working to make eligibility requirements and care limitations clearer at the time of appointment booking. We take concerns like this seriously and are committed to reviewing our processes to help prevent similar experiences in the future. Because we can’t review or discuss individual situations in a public forum, we encourage reaching out through our HIPAA-secured in-app chat if additional clarification or support is needed. Thank you.

Hi, thank you for taking the time to share this detailed feedback. We’re truly sorry to hear how frustrating and disappointing this experience felt. We understand how upsetting it can be to feel that your time was not respected or that concerns you believed had already been addressed were revisited. That’s not the experience we aim to provide, and we recognize how challenging it can be to coordinate care, especially with a busy schedule. Because we’re unable to discuss the case in a public forum, we’d really appreciate the opportunity to look into this more closely and address your concerns directly. Please reach out through our HIPAA-secured in-app chat so the appropriate team can review what happened, provide clarity, and determine next steps. We want to ensure your feedback is heard and handled appropriately. Thank you again for sharing your experience, we take feedback like this seriously and value the opportunity to learn from it.

Hi Jessica, thank you for sharing your wonderful experience!

Hi Abel, thank you for reaching out and sharing your experience. We’re sorry this situation was disappointing and understand why it may have felt frustrating. To clarify, appointment fees are for the time and opportunity to speak with a licensed medical provider. Treatment decisions and prescribing eligibility are determined by the provider based on clinical guidelines and safety requirements. Eligibility criteria, including prescribing limitations, are outlined on our website to help set expectations in advance. It can be reviewed here https://help.circlemedical.com/en/articles/9592188-eligibility-for-mental-health-care We also offer multiple ways to get in touch. Our phone support is available Monday–Friday from 9:00am–7:45pm EST (6:00am–4:45pm PST), and chat support is available Monday–Friday, generally from 6:00am–8:30pm PST. We make every effort to respond and follow up as quickly as possible. We’d be happy to look into this further and address your concerns. Please reach out through our HIPAA-secured in-app chat so the appropriate team can review and assist. Thank you!

Hi Danielle, thank you for sharing!

Hi Shirlee, we're so happy to hear about your wonderful experience. Thank you for taking the time to share!

Hi Dave, thank you for reaching out. We understand that needing to book an appointment for a refill can feel inconvenient. Generally speaking, the need for follow-up visits and the frequency of appointments are determined by medical providers to ensure safe and appropriate care. Patients are always welcome to discuss visit frequency and refill expectations directly with their medical provider. For more information or support, please reach out through our HIPAA-compliant in-app chat and our team will be happy to assist.