# City Beauty 评价与评分 > 来源: OK.one — https://ok.one/review/citybeauty.com - 域名: citybeauty.com - 分类: 美丽与健康 - 综合评分: 3.9 / 5 (104 条评价) - 评分分布 5→1 星: 56% / 16% / 9% / 5% / 14% - 所在地: United States - 数据更新: 2026-08-10 City Beauty（citybeauty.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 104 条用户评价，属于美丽与健康分类，口碑一般。72% 的评价为 4 星及以上，14% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 103 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 我在社交媒体上看到了这个 - Melissa Jones · 2026-07-15 我在社交媒体上看到了这一点，我非常失望。我没有注意到我的嘴唇有什么不同。我尝试过其他产品，它没有给人肉桂刺痛的感觉，但在我看来，它只不过是唇部保湿霜。 > 商家回复 (2026-07-20): Hi Melissa, we're sorry to hear this. We always want you to love the product, but we understand not every product works the same for everyone. Our customer support team would be happy to share tips for getting the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. You can reach them by email at support@citybeauty.com or by phone at 1-800-347-1558 ### ★☆☆☆☆ 我还在跟这些人讨价还价…… - Rania · 2026-07-15 我仍在与这些人讨价还价，要求退款。 100 美元。他们没有向我发送任何需要您填写并发送的表格，以便您可以拿回退款。很棒的经历。不推荐。 > 商家回复 (2026-07-18): Hi Rania, we understand your frustration and want to assure you that this has our full attention. As noted in our response to your first review, our team has been in contact regarding your refund, and we're committed to resolving this promptly. Please check your email for the refund instructions we've sent, or reach out to us directly if you haven't received them so we can move this forward without further delay. ### ★☆☆☆☆ 价格过高，等待退款。 - Rania · 2026-06-26 您在此类产品上花费的价格不值一毛钱。在其他地方找到了更便宜、更有效的东西。花了100块钱让他们送了一个保湿唇彩——等待他们的客服。现在是 6 月 30 日星期二 - 我仍在等待客户服务人员联系我退款，但他们的电话号码已断开。 > 商家回复 (2026-07-02): Hi Rania, we're sorry to hear that your experience didn't meet your expectations. Our team has already reached out with instructions to help you return your order for a refund. If you have any questions or need additional assistance along the way, please reply to that email and we'll be happy to help. We appreciate your feedback and the opportunity to make this right. ### ★★★☆☆ 不提供 100% 退款保证 - Lori Orth · 2026-06-13 我购买了他们的城市唇部产品，但没有看到效果。 当我退回产品时，我只收到了我所付款的一部分。不是他们网站上所说的 100% 退款保证。 我给该公司打了两次电话，两次都被告知我将在 5-6 小时内收到全额退款，但尚未看到 City Beauty 的任何信息，也没有收到他们的任何电子邮件跟进，尽管客户服务代表告诉我我会在 24 小时内收到回复。 一点都不满意！ > 商家回复 (2026-06-25): Hi Lori, we're sorry to hear your experience didn't meet your expectations. We've requested your account details here so we can look into your refund, but we haven't heard back yet. We'd like the opportunity to review your refund request, check the status of your emails and previous contacts with our support team, and make sure everything was handled correctly. ### ★★★☆☆ 无丰盈效果 - Kat Ponz · 2026-06-12 我买了丰唇保湿霜。保湿效果很完美，但完全没有丰润感。客户支持非常有帮助，并且非常诚实地说丰盈效果并不适合每个人。她退还了我 11.36 美元的付款。这就是优质的客户服务！谢谢你！ > 商家回复 (2026-06-23): Hi Katrina, thank you for your feedback. As noted in your previous review, our team had the opportunity to connect with you directly and address your concerns. At that time, we offered either a full refund upon return of the product or a 30% courtesy refund if you chose to keep it, and we're glad we were able to reach a resolution. We appreciate your giving the product a try and wish you all the best in finding a product that better meets your expectations. ### ★★☆☆☆ 没有描述的丰满 - Kat Ponz · 2026-05-27 我刚刚收到丰唇保湿唇彩。我很高兴尝试，但很失望，它只是普通的光泽，非常厚而且很粘。最重要的发现是，没有丰满，所以真的没有刺痛感。我读过评论，有些顾客也说了同样的话。对于其他用于丰满的人，我不明白，管子的配方是否不同，这就是为什么顾客得到不同的结果？仅供参考，我的评论不是假的！ > 商家回复 (2026-06-01): We're sorry to hear that City Lips didn't meet your expectations, Katrina. While our products are formulated consistently, individual experiences and results can vary. Our support team has reached out to assist and discuss options available under our 60-Day Money-Back Guarantee. Please reply directly to our email so we can continue working with you and help make this right. ### ★★☆☆☆ 为都市双唇带来丰盈效果…… - Heather · 2026-05-16 带来城市嘴唇的丰盈效果，实际上没有丰润效果。你会得到一种非常厚实且粘在嘴唇上的唇彩。看完广告后，我不确定这些评论来自哪里，但它肯定不会让你像他们所展示的那样。 省点钱，买一支漂亮的口红吧。 > 商家回复 (2026-05-22): Hi Suzy, we’re sorry to hear City Lips didn’t meet your expectations. Our support team did try to look into your concern using the details provided, but we were unable to locate an order in our system. We have also sent an email to the address provided in your review. Please feel free to reply to our support team so we can continue working toward a resolution. ### ★★★☆☆ 定价 - Donna Maynard · 2026-05-09 我以前买过很多都市丽人！我是你的第一批顾客之一，但你把价格提高得太高了，我买不起！这让我很难过。 > 商家回复 (2026-05-19): Hi Donna, we’re really sorry to hear this, and we truly appreciate you being one of our early customers. We did reach out asking for your account details so we could look into this and help further. We understand how disappointing price changes can feel. If you’d like, our support team is still here to help at support@citybeauty.com or 1-800-347-1558. ### ★☆☆☆☆ 订购了试用唇彩 - Cydne Morgan · 2026-05-06 订购了试用唇彩，没有留下深刻的印象。 显然我订购了一批唇彩。 订单已发货，已在我的信用卡上付款并存在争议。 联系了6次，没有得到任何回应。唇彩已退回给发件人。 更新：城市丽人要求我于 2026 年 5 月 6 日更改/更改我的评论。 我不会改变我的评论。 不应发送 6 封电子邮件即可获得 CS 回复。 那真是糟糕的生意。 我终于收到了退货标签。 有趣的是你无法“找到我的帐户”。 它在我的电子邮件下。 没有责任。 > 商家回复 (2026-05-11): Hi Cydne, we’re sorry for the frustration caused by delays in communication. We requested your order details in this review but haven’t received them. We understand you’ve since received a return label. If you still need assistance or would like us to review your account, please contact us at support@citybeauty.com, through contact form or 1-800-347-1558. ### ★★★★★ 该产品本身非常适合…… - Mary Virgilio · 2026-05-05 该产品本身对于去除上唇线非常有效，但它的成本远远高于您所得到的。在网上，它还会带你进入一个免费送货网站，该网站的运费超过一倍，而不是零，因为它声称免费送货。 > 商家回复 (2026-05-08): Thanks so much for sharing your feedback. We’re glad to hear the product worked well for your upper lip lines. We also appreciate flagging your concerns around pricing and shipping. Please email support@citybeauty.com or call 1-800-347-1558 so we can look into this issue. ### ★☆☆☆☆ 订单在经过一段时间后仍未发货... - Sara Lewis · 2026-03-31 一个月后订单仍未发货！今天早上我终于收到了确认信息 - 但没有任何运输信息以及一系列字母和数字，与我找不到的承运商相对应。 开什么玩笑啊！为什么还要费心去维持公司的假象呢？ > 商家回复 (2026-04-06): Hi Sara, we completely understand how frustrating this must be. We’d love to make it right—please reach out to us by email at support@citybeauty.com or by phone at 1-800-347-1558 to get this sorted. ### ★☆☆☆☆ 订单从未发货 - Kristine Grey · 2026-03-18 我两周前下了订单，但从未发货。我联系了客户服务人员。他们说他们正在发送替换货物。那是五天前的事了。我的替代品尚未发货。我一直搁置着，最终放弃了。这相当于 50 美元付诸东流。提防。他们多年来一直提供优质服务，但现在已经陷入困境。当我最终联系到“客户服务代表”时，她很粗鲁而且没有帮助。她显然是主管。如果我必须猜的话，我会说我已经从他们那里订购了 30 多次，总计约 1500 美元。他们刚刚失去了我这个客户。 > 商家回复 (2026-03-23): Hi Kristine, we’re sorry to hear about your experience! We always want every order to arrive smoothly and meet your expectations. Our customer support team has provided an update on your replacement shipment and is happy to assist with any further questions. ### ★☆☆☆☆ 未收到订单 - Stasia · 2026-02-18 我于 2 月 5 日下了订单，并通过 Shop 进行了购买。跟踪显示即将交付，我收到的下一个通知已发送回发件人以获取不完整的信息。我于 2 月 15 日通过电子邮件联系了 City Beauty 的支持人员，并收到了自动回复，需要等待 24 到 48 小时才能得到回复，所以我就这么做了。三天后仍然没有回复。我必须联系我的商家并提供支持文件才能提出争议并收到退款。 > 商家回复 (2026-02-19): Hi Stasia, we’re very sorry to hear about this and for the delay in response from our team. That’s not the experience we want for our customers. Our customer support team reached out via email. Feel free to drop them a reply when you have the time. ### ★☆☆☆☆ 不要从这里购买任何产品... - JanW · 2026-02-04 不要购买该公司的任何产品。我以 46.00 的价格购买了一件产品。我从未收到过该产品。我联系客服，他们说没有购买记录，但是收了钱。我再次联系并附上收据，并被告知他们会在当天发货。从来没有收到过。我再次联系他们，他们说从未发货，但他们会再次发货。我问为什么这种情况不断发生，以及我是否可以升级我的投诉。第二天没有回复，但只退款了 46 元中的 14 元。可怕的公司做法和客户服务！ > 商家回复 (2026-02-09): Hi Janet, we’re really sorry to hear about your experience. Our customer support team is working with you to resolve this, and we’d love to make it right. Please drop them a reply at their email so we can ensure everything is sorted properly. ### ★★☆☆☆ 公司未发送完整订单且未回复查询 - Christine Arnold · 2026-02-03 涉及报价的订单出现问题已多次发生；最烦人的事情之一是购买了三种面霜，然后又购买了六种作为附加优惠，但只收到了另外三种，并且在查询时遇到了空白的墙。 最近的优惠是购买一件商品并“接收”样品，但样品没有随商品一起到达，我被告知虽然我已经支付了产品费用，但因为它是样品，他们认为这是免费样品，他们不会更换它！ > 商家回复 (2026-02-08): Hi Christine, we’re so sorry for the trouble with your orders and understand how frustrating this must be. Our customer support team would love to sort this out for you—please contact them at support@citybeauty.com or 1-800-347-1558. ### ★★☆☆☆ 被广告迷住后…… - Michele Gerson · 2026-02-02 被 YouTube 上的广告迷住后，我想我应该从 City Beauty 订购。我买了 4 个 CityLips。除了像 2 美元的润唇膏一样滋润我的嘴唇之外，我还花了一大笔钱买了一种对我不起作用的产品，而且我不是唯一一个这样的人。这些评论可能是假的，或者某些嘴唇有问题，我不知道，但这对我来说就是这样，不再从 CityLip 订购。一年前他们也做了一款皱纹护肤霜，同样的情况发生了。根本没有结果。我不会有机会说“第三次幸运”，因为我不再订购城市丽人的任何产品。他们没有做他们声称要做的事情。 > 商家回复 (2026-02-06): We’re sorry to hear this and completely understand your frustration, Michele. While results can vary from person to person, many of our customers do see benefits. Our customer support team has emailed you tips for getting the best results from City Lips, along with return instructions if you’d like to take advantage of our money-back guarantee. We’re here to help however we can. ### ★☆☆☆☆ 如果可能的话，零星。 - Rie · 2026-01-22 如果可能的话，零星。 我购买了透明的 City Lips 并严格按照说明进行操作。该产品没有提供广告中声称的任何效果。没有任何明显的丰盈效果。 这只不过是一款价格过高的唇彩。售价 1.50 英镑的凡士林效果更好，但成本仅为其一小部分。我觉得营销完全误导了我。 更糟糕的是，当我联系客户服务时，我被告知只有支付退货邮费才能退货——尽管我已经支付了运费。为了退回不符合其广告要求的产品而要求支付两次运费是不可接受的。 我强烈建议其他人在购买之前三思而后行。 > 商家回复 (2026-02-02): We’re sorry to hear about your experience, Rie. Our customer support team has reached out to help resolve this and guide you with the process. Please check your email and reply so we can make things right. ### ★★★★★ 产品真实广告 - Susan Mitchell · 2026-01-13 产品忠实于广告。客户服务或送货没有问题。产品符合预期。 > 商家回复 (2026-01-15): Thank you so much for your wonderful review, Susan. We’re thrilled to hear the product met your expectations and that your experience with our team and delivery was smooth. We truly appreciate your support! ### ★★★★★ 从一开始我就喜欢它！城市之唇… - customer · 2026-01-12 从一开始我就喜欢城市唇妆，它具有透明和色彩的饱满光泽！我已将其推荐给朋友并作为礼物赠送。爱它！ > 商家回复 (2026-01-12): Thank you so much for your wonderful review! We’re thrilled to hear you love City Lips in both clear and colors, and that you’ve been sharing it with friends and gifting it too. Your support means the world to us. ### ★★★★☆ 丰唇器感觉很棒，但是…… - JuJu Botham · 2026-01-11 丰唇剂感觉很棒，但没有丰唇效果。该产品在嘴唇上感觉很棒，柔和的颜色为嘴唇带来漂亮的色调。 > 商家回复 (2026-01-12): Thank you for your feedback, JuJu. We’re glad to hear you’re enjoying the feel and colour of City Lips. --- - 全部评价与筛选: https://ok.one/review/citybeauty.com - JSON 接口: https://ok.one/api/companies/citybeauty.com - 评分口径与数据来源: https://ok.one/methodology/