# ClassPass 评价与评分

> 来源: OK.one — https://ok.one/review/classpass.com

- 域名: classpass.com
- 分类: 美丽与健康
- 综合评分: 4.1 / 5 (227 条评价)
- 评分分布 5→1 星: 75% / 3% / 2% / 3% / 18%
- 所在地: United States · New York, NY
- 数据更新: 2026-08-12

ClassPass（classpass.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 227 条用户评价，属于美丽与健康分类，口碑良好。78% 的评价为 4 星及以上，18% 为 1 星；商家回复了 96% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-12。

## 最新评价(第 1/12 页)

### ★★★★★ 伊冯回答得这么快，然后……
- Gianna Williams · 2026-08-11

伊冯回复得很快而且很友善。她能够帮助我退还我不知道自己付费的订阅费用。非常感谢，强烈推荐classpass客服团队！

> 商家回复 (2026-08-11): Hi Gianna,

Thank you so much for sharing your experience!

We're delighted to hear that Yvonne was able to assist you so quickly and kindly. We understand how concerning it can be to discover an unexpected subscription charge, and we're glad she could help clarify the situation and process a resolution for you.

Providing prompt, compassionate, and effective support is what we strive for, so it's wonderful to know that Yvonne made such a positive impact on your experience.

We'll be sure to share your kind words with her. She'll be thrilled to know her assistance was appreciated.

Thank you for your recommendation and for being part of the ClassPass community!

All the best,
The ClassPass Team

### ★★★★★ 很棒的客户服务
- helene · 2026-08-11

> 商家回复 (2026-08-11): Hi Helene,

Thank you for your feedback!

We're so glad to hear that you had a great experience with our customer service team. Providing helpful, responsive support and making things as easy as possible for our members is always our goal, so it's wonderful to know we met your expectations.

We truly appreciate you taking the time to share your experience and thank you for being part of the ClassPass community.

All the best,
The ClassPass Team

### ★★★★★ 很棒的服务
- Sarita Chopra · 2026-08-11

> 商家回复 (2026-08-11): Hi Sarita,

Thank you for your feedback!

We're so glad to hear that you had a great experience with our support team. Providing friendly, efficient, and helpful service is always our goal, and it's wonderful to know we were able to assist you.

We truly appreciate you taking the time to share your experience and thank you for being part of the ClassPass community.

All the best,
The ClassPass Team

### ★☆☆☆☆ 多次尝试寻求帮助......
- Olivia · 2026-08-11

多次尝试寻求帮助却从未收到任何帮助，这家公司似乎是由真正的机器人运营的，实际上机器人可能会运营得更好

> 商家回复 (2026-08-11): Hi Olivia,

We're sorry to hear that you've had such a frustrating experience. We understand how disappointing it can be when you're seeking assistance and feel that you're not getting the support or responses you need.

For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to take a closer look at your account and work with you to address your concerns.

All the best,
The ClassPass Team

### ★★★★★ 非常快速的响应和解决我的…
- April Myers · 2026-08-11

非常快速的响应和解决我的问题

> 商家回复 (2026-08-11): Hi April,

Thank you for taking the time to share your feedback!

We're thrilled to hear that your issue was resolved quickly and that you received fast, helpful support from our team. We know how important it is to get timely assistance, and we're delighted that we could make the process smooth and efficient for you.

Your kind words mean a lot to us, and we truly appreciate you being part of the ClassPass community.

All the best,
The ClassPass Team

### ★★★★★ 我向现场代理解释了我的情况......
- Consumer · 2026-08-11

我解释了我的情况，现场代理能够提供帮助，非常高兴他们能够理解

> 商家回复 (2026-08-11): Hi there,

We're glad to hear our support team was able to help and provide the understanding and assistance you needed. Thank you for taking the time to share your experience.

All the best,
The ClassPass Team

### ★★★★★ 很棒的客户服务
- Michelle Wu · 2026-08-11

很棒的客户服务！他们帮助我快速更新我的公司地址，并使整个过程变得非常简单。非常有帮助并且反应灵敏。谢谢你！

> 商家回复 (2026-08-11): Hi Michelle,

We're delighted to hear that our team was able to help you update your business address quickly and make the process seamless. Thank you for your kind words about the responsive support you received.

All the best,
The ClassPass Team

### ★★★★★ 客户服务
- Angel · 2026-08-11

非常感谢夏洛特的大力支持！她很快就帮我解决了我的账户费用和订阅自动扣费的问题。优秀的客户服务！

> 商家回复 (2026-08-11): Hi Angel,

Thank you for sharing your experience. We're so glad to hear that Charlotte was able to assist you promptly and help resolve your concerns regarding account charges and subscription renewals. We'll be sure to pass along your kind words to her.

All the best,
The ClassPass Team

### ★☆☆☆☆ 糟糕的客户服务
- Iris Reuben Adler Thomsen · 2026-08-11

我已经使用 Classpass 几个月了，到目前为止，我总体上很喜欢它。

我买了一部新手机，当我必须续订时，该应用程序关闭了我的帐户并要求我更新我的卡信息。很公平。

由于某种原因，该应用程序不接受我的卡信息，所以我与客户服务人员聊天。 （顺便说一句，人工智能机器人太可怕了）。我告诉客户服务这个问题，他们开设了我的帐户，我可以再次访问我的课程。 

一周后，我再次被收取全额费用，并获得了更多我没有要求的积分。现在我又和客服聊天，解释我的问题，告诉他们我没有点这个，他们一直告诉我没什么可做的。

我只是要求退还额外的金额，因为我已经怀孕 7 个月了，仍在全职工作，而我的父亲身患绝症 - 我没有时间花掉所有这些积分，而且我也不想支付它们。

我要求打电话给某人解释我的情况，因为聊天中的人不明白我的意思（她一直说如果积分已被使用，我们不能退还给你 - 我没有使用它们）。而且聊天速度太慢了，我快要失去理智了。 

最后我得到了一个可以写信的电子邮件地址。 

让我们看看他们是否能解决我的问题。

> 商家回复 (2026-08-11): Hi Iris,

We're sorry to hear that this situation has been stressful, especially while balancing work, your pregnancy, and supporting a loved one during a difficult time. We can understand how frustrating it must have been to spend so much time trying to explain your concerns and seek clarity regarding the additional charge and credits on your account.

We're glad to hear that you were ultimately provided with an email address for further assistance. If you still need support, you can also reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They will be able to take a closer look at your account and assist you further.

Thank you for taking the time to share your experience, and we hope you're able to get the assistance you're looking for.

All the best,
The ClassPass Team

### ★★★★★ Tinsae 对我的帮助非常大。
- Liz · 2026-08-11

Tinsae 对我的询问非常有帮助。我对今天的服务非常满意。非常感谢你所做的一切！

> 商家回复 (2026-08-11): Hi Liz,

Thank you for your kind feedback! We're delighted to hear that Tinsae was able to assist with your inquiry and that you were happy with the support you received.

All the best,
The ClassPass Team

### ★★★★★ 夏洛特太棒了！
- TM · 2026-08-11

发生了不可预见的情况，夏洛特优雅地帮助了我。她很有耐心，很善解人意，这让我什至考虑升级我的会员资格。感谢夏洛特提供的优质服务！🙂

### ★★★★★ 谢谢雷内拉斯
- Sally · 2026-08-11

谢谢雷内拉斯！您能够正确设置我的帐户！非常高效！谢谢你帮助我！！！

> 商家回复 (2026-08-11): 嗨莎莉，

谢谢你的客气话！我们很高兴听到 Renelas 能够正确设置您的帐户并提供有效的支持。很高兴知道您有一次积极的经历。

一切顺利，
ClassPass 团队

### ★★★★★ 来自客户支持的 Peter 是……
- Sarah Kollnitzer · 2026-08-11

客户支持部门的彼得是山羊！
速度超快，态度好，对产品很了解？而且对待顾客超级友善。不幸的是我不知道他的姓氏 - 但是 ClassPass CS-Team，给那个人加薪！

> 商家回复 (2026-08-11): 嗨莎拉，

感谢您抽出宝贵时间分享您的反馈！我们很高兴听到 Peter 提供了如此快速、知识渊博且友善的支持。提供卓越的客户体验是我们努力的目标，很高兴知道 Peter 给人留下了如此积极的印象。

我们非常感谢您的善意之言，并很高兴您的体验脱颖而出。

一切顺利，
ClassPass 团队

### ★★★★★ 快速地
- Jan Pęski · 2026-08-11

快速、反应灵敏、清晰

> 商家回复 (2026-08-11): 嗨，简，

感谢您的反馈！我们很高兴得知您发现我们的支持快速、响应迅速且清晰。我们感谢您花时间分享您的经验。

一切顺利，
ClassPass 团队

### ★★★★★ 玛丽恢复了我的订阅
- Dima · 2026-08-11

当我在银行应用程序中更改电子邮件后，ClassPass 停用了我的帐户时，玛丽恢复了我的订阅，并获得了银行的优惠。

我了解帐户停用背后的原因，也许 ClassPass 可以要求电子邮件更新，而无需立即暂停订阅...无论如何，很高兴能得到像 Mary 这样的 ClassPass 支持人员的帮助。

### ★★★★★ 我遇到了轮胎漏气的问题……
- DShort · 2026-08-11

我遇到了轮胎漏气的问题，需要看看因为我无法到达那里而取消我的课程是否会导致延迟取消费用。  利用聊天框，它一直告诉我我想要一张，我决定联系客户支持，并根据情况获得了一笔免收费用，这非常有帮助，所以现在已经使用班级通行证好几年了，我确实发现他们的客户服务非常有帮助

### ★★★★☆ 整体客户服务良好
- Consumer · 2026-08-11

最初与人工智能代理交谈并获得自动回复有点烦人，当我要求与代理交谈时，艾丽西亚（Alicia）很有帮助，她立即解决了我的问题。

### ★☆☆☆☆ 糟糕的
- Maria Chelminska · 2026-08-11

糟糕的。他们会向您收取试用费用，然后如果您注册订阅，您实际上会使用试用中的所有积分 - 所以您需要支付两次费用

### ★★★★★ 终于得到这位好心人的帮助了……
- MD · 2026-08-11

经过几次非常不成功的聊天（可能是人工智能）后，终于得到了这个好人的帮助。

### ★★★★★ 高效的
- Erika Taylor · 2026-08-11

高效、快速而且非常有礼貌。

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