ClearBags

Hello, Thank you for your review. We know how frustrating it can be when you order the wrong size on a short timeframe and love that we have the ability to offer those free samples to assist with making the decision. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello Brett, Thank you for your review. We are so sorry that your order got cancelled mistakenly. We can definitely grow from this situation and learn from it to provide better service and satisfaction going forward. If you would like to still receive the stickers you ordered, I am happy to get that set up for you or even send you a couple free samples of the clear stickers. I am going to email you as well. I hope that we can provide a better resolution and that you will give us a second chance going forward. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello, Thank you for your review. We are pleased to hear that you liked the compostable bags and stickers. If you are ever looking for a new item, please feel free to reach out to us for a free sample. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello, Thank you for your review. As stated with our rep as well as online, our policy on backing boards, due to the nature of the product and the fact that it is custom cut per order, is that we do not accept returns on that product line. I do understand, however, that this can be frustrating. Please be on the lookout for further communication from me so that I can help find a resolution on this concern. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello, Thank you for your review. We are sorry to hear that you have not been able to get the specs you've requested. I would love to look into this further to get that information to you as well as to provide necessary training on our end to improve that process. I am unable to see any identifying/contact information for you. Please feel free to email me at [email protected] and I will be happy to get this resolved for you. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello Val, Thank you for your review. We are sorry to hear that your order incurred a weather delay with the carrier. Unfortunately, weather is out of our control as well as the carriers' which is why we set those dates as estimated on our website. see your order did leave our warehouse on time and arrived 1 business day later than estimated (arrived on a Monday instead of a Friday). We do apologize for the inconveniences that may have caused, but unfortunately weather delays are something that we do not have control over. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello Stephanie, Thank you for your review. We are sorry to hear that your package didn't arrive when expected. I am unable to see any identifying information for your account, but I would love to look into this further for you. If you can please email me at [email protected], I will be happy to look into this concern to see if we can provide better assistance. Best regards, Nicole Atkinson ClearBags Customer Service Manager

Hello Ryan, Thank you for your feedback. We're glad to hear you've been happy with our bags, but sorry to hear that you've been disappointed with the pricing changes. We understand how frustrating price increases can be. Over the past few years, like many companies, we’ve had to adjust some of our pricing due to rising costs from global supply chain challenges and tariffs. In your case, we recognized that your specific account was on an older, very heavily discounted rate for several years. As discussed with you, we did need to address that, and we did our best to ease the transition by gradually adjusting the pricing. We strive to balance fairness with the realities of our operating costs, and we’re sorry to hear that this left you feeling undervalued. Your feedback is important, and we remain committed to providing quality products and fair, transparent service to all our customers. Best regards, Nicole Atkinson ClearBags Customer Service Manager