# ComMarker 评价与评分 > 来源: OK.one — https://ok.one/review/commarker.com - 域名: commarker.com - 分类: 建筑与制造 - 综合评分: 4.2 / 5 (92 条评价) - 评分分布 5→1 星: 71% / 9% / 5% / 3% / 12% - 所在地: China · Hefei - 数据更新: 2026-10-24 ComMarker（commarker.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 92 条用户评价，属于建筑与制造分类，口碑良好。80% 的评价为 4 星及以上，12% 为 1 星；商家回复了 93% 的差评；近 12 个月新增 9 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/5 页) ### ★★★★☆ Ordered the Commarker B4 50w and the R5… - Janine Umbel · 2026-09-29 Ordered the Commarker B4 50w and the R5 Rotary on August 26, 2026. I had some problems with the up-and-down buttons and the motor on burning out within a few days. Commarker responded promptly to my emails and sent me a return label to return that machine and sent me a brand new machine. The new machine had a slight problem with one of the red light bulbs going out, but it still was able to laser beautifully. Again, Commarker responded promptly to my situation. David even took time to do a WhatsApp video with me to help me with the problem. They have promised to send me the new red light to install and also $100 credit for any accessories that I would like to have. I believe their customer service was prompt, caring, and they do all they can to resolve any issues that the customer may have ### ★★★★★ Fantastic - Astrid Vredegoor · 2026-08-04 I bought a ComMarker in March and I have been very happy with it. However, when engraving cups using the chuck, things did not go smoothly. The chuck was not rotating properly, and after a lot of trying and troubleshooting, I eventually contacted ComMarker. After a few emails, it turned out that my motherboard was not functioning correctly. No problem — ComMarker sent me a new motherboard. Unfortunately, I had some bad luck and had to undergo major surgery. I was not allowed (and still am not allowed) to lift heavy items or do much physically, and I had the new motherboard waiting to be installed. I asked around in my area if someone could fix it for me, but nobody felt confident taking on the job. After two months, I contacted ComMarker again. They were very understanding and handled the situation quickly and professionally. They decided to send me a completely new base unit, which is currently on its way. That is what I call great customer service. Many companies could learn from this. Their support is efficient, helpful, and truly customer-focused. A fantastic company — highly recommended! ### ★☆☆☆☆ Do not purchase from this company - LG · 2026-08-01 Delayed Order, Misrepresented Shipping Status, and Refund Issues: I ordered a 30W fiber laser on June 8, 2026. I am keeping this review timeline-based because the dates are important to my experience. June 10: After receiving no meaningful proactive update, I contacted the company and was told the item would ship from China rather than from a U.S. warehouse as I had expected. The company did not clearly offer cancellation and instead told me to be patient and it would ship soon. June 10–14: During this period, I was told three different times that my order had shipped. On June 11, I was also told the company was trying to get the carrier to update the status, even though no meaningful tracking activity had occurred. June 12–14: With no activity, I canceled the order and told the company I would be contacting my bank and filing a dispute. On June 14, I was told we would discuss it on Monday once they were back in the office. Later that same day I was told that the order had already shipped and was offered $200, then $300, to continue with the purchase. I rejected those offers because I had already requested/demanded a canceled and wanted a refund. June 16–18: The company issued a refund on June 16, and that they were putting in an interception request with ups. it posted to my account on June 18. The refund came only after I reminded them that I had filed a dispute with my bank. At that point, the purchase contract had been terminated. June 17: Tracking showed the package did not actually ship until June 17, even though I had been told on June 11,12,14 and 15 that it had already shipped. This was a material misrepresentation of shipment status and made the refund process more difficult than it should have been. June 22: Despite the refund and the company’s statement that the package had been intercepted, it was delivered anyway while I was away from home. UPS left it at my front door without requiring a signature, despite the $1,499.00 value of the shipment, and UPS would not take it back as a refused package, as their records indicated there had not been an intercept request made. June 26: I was sent an email, stating I had signed for a package and that they were still willing do a 300 USD credit or pay to have it shipped back to them. After collecting information, seeking legal counsel and reporting this to the FTC. I learned I had no obligation to return the laser under 15 U.S.C. § 45; 39 U.S.C. § 3009. So I donated it to a local maker space connected to a school district. July 30: I received an email requesting a product review for Trustpilot.com. in which they offered me an extra 6 month warranty for a positive review. Hi Ben, We hope you’re enjoying your new ComMarker fiber laser machine! We’d love to hear about your experience. If you have a moment, please share your honest feedback on Trustpilot — your review helps more makers and businesses discover ComMarker. (link removed) As a thank-you for sharing your positive feedback, please send us a screenshot of your review, and we’ll add an extra 6-month extended warranty to your machine. If you have any questions or need any support during use, please feel free to contact our Support Team anytime. We’re always happy to help. Thank you for choosing ComMarker! Best regards, The ComMarker Team” This kind of incentivizing of a review goes against this websites terms of service and company compliance policies. So more dishonest and deceptive practices. Based on this timeline, I believe the situation raises serious consumer-protection concerns, including under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435; Section 5 of the Federal Trade Commission Act, 15 U.S.C. § 45; 39 U.S.C. § 3009 regarding unordered merchandise; and the Colorado Consumer Protection Act, C.R.S. § 6-1-105. My concerns include the mismatch between the stated and actual shipment status, refusal to honoring a timely cancellation, unclear fulfillment practices, delivery after the refund had already been issued, false claims that an intercept request had been made, and misrepresentation of whether the shipment required a signature. Final Review I would caution U.S. buyers to document everything, save emails, check tracking carefully, and remember that company return policies do not override applicable consumer-protection laws. Based on my experience, I would not recommend purchasing from this company unless you are prepared for delays, unclear shipping practices, resistance to cancellation, and potential refund issues. ### ★★★★★ Absolutely trustworthy. - PJay Snowden · 2026-07-31 Absolutely trustworthy. The customer services have been excellent. I had an issue with customs in Germany. I asked about it...and they sent me a 100$ voucher as an apology. Using this...I bought coins for etching. These coins are the only ones I've found that are genuinely solid brass. The laser etcher is very very good too. 100% recommended. ### ★★★★★ Great experience with the B6 MOPA Fiber… - Webster Mike · 2026-07-31 Great experience with the B6 MOPA Fiber Laser. Easy to put together and begin to use. I contacted customer service twice by email asking for guidance on using the laser and they responded quickly with helpful suggestions and guidance for additional sources of information. Laser and enclosure are well built. I'm happy with my purchase. ### ★★★☆☆ Selling faulty machines. - Paul Jackson · 2026-04-22 I purchased a new machine, it was incomplete and was not as advertised with some key design changes that I was not notified about. The machine also had manufacturing issues with the incorrect power supply being fitted at the factory causing the electronics to burn out. 3 months after agreeing to give me a refund I have yet to receive it and am now being ignored. UpdateMay 7th: After leaving this review I finally got my refund and was advised the reason I did not get one sooner is because my returned item is stuck in customs. I have, however, advised ComMarker of the information the Chinese customs authority require to release the item which ComMarker have failed to provide after numerous requests. > 商家回复 (2026-05-07): Dear Customer, I would like to extend my sincerest apologies for any inconvenience caused. We fully understand your situation and have taken immediate action to resolve it. Our dedicated team members are already working on addressing your issue. Our team members are currently verifying the best possible solution with our technical experts. They will reach out to you shortly via email to provide further instructions and updates. Kindly keep an eye on your inbox for further details. Please know that your feedback and suggestions are highly valuable to us, and we genuinely appreciate your patience and continuous support. Rest assured that we are committed to excellence and are constantly striving to improve our services in the future. Once again, I apologize for any frustration this may have caused you. We are dedicated to resolving this issue as quickly and effectively as possible. Thank you for your understanding. Best regards ### ★☆☆☆☆ They stole thousands - Ask find out · 2026-02-10 They sent me a machine that did not work. Then I had to argue with them after communication and sending videos of it not working. I know how to calibrate. Finally they sent paper work to send it back and promised I would get a full refund and they stole my money and never refunded me. This company is criminal!!! Do not buy!! > 商家回复 (2026-02-26): Dear Customer, We are very concerned about your experience and sincerely apologize for the inconvenience. ComMarker is committed to resolving any issues with our products and ensuring that our customers receive proper support and refunds when applicable. We do not take reports like this lightly. Please contact us immediately at [support@commarker.com] with your order details so we can investigate and work to resolve this situation promptly. Our goal is always to provide fair and timely solutions for every customer. Thank you for bringing this to our attention Best regards ### ★☆☆☆☆ There is no support - jakesh · 2026-02-04 There is no support. the machine does engraving sometimes and does not other times. issues with usage but main problem there is no customer support. will buy something else and junk this unit > 商家回复 (2026-02-26): Dear Customer, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience. We want every ComMarker machine to work reliably, and we take issues like this seriously. Please know that our customer support team is available to help troubleshoot and resolve any problems with your machine, including inconsistent engraving. Often, these issues can be quickly addressed with guidance on settings, maintenance, or software. We would greatly appreciate the chance to make this right. Could you please reach out to us directly at [support@commarker.com] so we can assist you promptly? Thank you for your feedback—it helps us improve and provide better support for all our customers. ComMarker Official ### ★☆☆☆☆ if there is a more useless and… - Mark Jones · 2026-01-12 if there is a more useless and frustrating customer service department, i don't know where to find it. language barrier? cultural barrier? no, it's an intelligence and common sense barrier. why should i have to ask the same question up to five times before getting an answer?! having no phone support is pathetic, too, since the time difference means any correspondence takes days if and/or when they answer. get with the 21st century already!!! making it worse, some parts were damaged in shipment and getting replacements is like pulling teeth. they routinely exclude or delete any negative reviews from their forums and website. they knowingly lie about their services and products. i know because i called them out yet they didn't change these deceptive, fraudulent practices even after the fact. as for the machine itself, it's a moot point as these are plagued with poor engineering, bad parts, and mismatched/obsolete software and hardware. again, they don't tell you any of this, deny culpability or responsibility, and then make it all but impossible to get a satisfactory resolution. shame on their incompetence and arrogance! > 商家回复 (2026-02-26): Dear Customer, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered with both our products and customer support. Your feedback is very important to us, and we take it seriously. At ComMarker, we strive to provide high-quality machines and responsive support. We regret that in your case, our communication and replacement process did not meet these standards. Please know that we are continuously improving our service channels, including response times and replacement procedures, to ensure our customers have a smoother experience. We would like to assist you directly to resolve any outstanding issues with your machine and parts. Kindly contact us at [support@commarker.com] with your order details, and our team will prioritize your case. We deeply value our customers’ trust and will continue working hard to provide transparent, reliable service. Sincerely, The ComMarker Team ### ★★★★★ I received exactly what I expected and… - Tom Hoffman · 2025-06-23 · 已验证 I received exactly what I expected and am thrilled with by just taken it out of the shipping container. I cannot contain my enthusiasm to begin using it. I am completely thrilled with and would tell anybody who asks that you are a truely trustworthy vendor. ### ★★★★★ I appreciate your quick and prompt responses! - William South · 2025-06-17 · 已验证 I appreciate (more than anything) your quick and prompt responses. You gave me a solution I was happy with, in a day. Thank you again, for your assistance. I look forward to the next three lasers I purchase from ComMarker! ### ★☆☆☆☆ Return policy is not thought out very… - sheldon pope · 2024-11-15 · 已验证 Return policy is not thought out very well > 商家回复 (2025-01-21): Dear Customer, I would like to extend my sincerest apologies for any inconvenience caused. We fully understand your situation and have taken immediate action to resolve it. Our dedicated team members are already working on addressing your issue. Please know that your feedback and suggestions are highly valuable to us, and we genuinely appreciate your patience and continuous support. Rest assured that we are committed to excellence and are constantly striving to improve our services in the future. Once again, I apologize for any frustration this may have caused you. We are dedicated to resolving this issue as quickly and effectively as possible. Thank you for your understanding. Best regards ### ★★★★★ Nice product with a very nice price - JONATHAN B · 2024-11-14 · 已验证 Nice product with a very nice price. Honest company !! ### ★★★★★ I received excellent support - Tim van de Laak · 2024-11-12 · 已验证 I received excellent support; questions were answered quickly, and delivery from their warehouse in Germany was very fast. This Chinese company operates with the efficiency and reliability you'd expect from a local supplier. ### ★★★★★ Very helpfull - Mike Mike Waldner · 2024-11-08 · 已验证 ### ★★★☆☆ Great BUT - James Hamilton · 2024-11-08 · 已验证 The Commarker Omni 1 is a beast. They really skimped on the installation manual. The fonts are so small in the Operation Instructions" section that it is nearly impossable to read even using a magnifing glass. They tried to save a dollar instead of making a great manual to go with a great UV laser. > 商家回复 (2024-11-08): Hi James, I would like to extend my sincerest apologies for any inconvenience caused. We fully understand your situation and have taken immediate action to resolve it. Please know that your feedback and suggestions are highly valuable to us, and we genuinely appreciate your patience and continuous support. Rest assured that we are committed to excellence and are constantly striving to improve our services in the future. Once again, I apologize for any frustration this may have caused you. We are dedicated to resolving this issue as quickly and effectively as possible. Thank you for your understanding. Best regards ComMarke Team ### ★★★★★ This machine is great - Skymaster · 2024-11-08 · 已验证 This machine is great. I have a job. I need to make a .008 diameter hole and it does it perfectly. ### ★★★★★ My B4 30W is better than expected. - GARY L · 2024-11-08 · 已验证 My B4 30W arrived super well packed. Went together quickly. Was engraving and marking metal and plastic within 30 minutes (most of that time was setting up LightBurn). I'm very happy with this purchase and highly recommend. I was missing the the crank knob which Commarker quickly sent me a replacement. I've also ordered the 70mm & 150mm lenses. ### ★★★★★ I received my b3 20w ,delivery took 25 days… - Ghassan Samaha · 2024-11-03 · 已验证 I received my b3 20w ,delivery took 21 days, easy to set up and install. Easy to operate, parameters can be tricky with the different materials, i wish they provide a parameters guide for the different metals. ### ★★★★★ I have specifically asked for a unit… - Iliyan Pandezov · 2024-10-31 · 已验证 Initially I had some trouble with the machine, but commaker contacted me and resolved the issue immediately. The machine works great and it is a great value for the price. The things you can do with it are limitless. I’ll make sure to check out the new products the company offers when an update is needed. > 商家回复 (2024-11-01): Dear Iliyan, I would like to extend my sincerest apologies for any inconvenience caused. We fully understand your situation.To solve your problem,we just send an email to you. Could you pls kindly check at your side? Please know that your feedback and suggestions are highly valuable to us, and we genuinely appreciate your patience and continuous support. Rest assured that we are committed to excellence and are constantly striving to improve our services in the future. Once again, I apologize for any frustration this may have caused you. We are dedicated to resolving this issue as quickly and effectively as possible. Thank you for your understanding. Best regards ComMarker Team --- - 全部评价与筛选: https://ok.one/review/commarker.com - JSON 接口: https://ok.one/api/companies/commarker.com - 评分口径与数据来源: https://ok.one/methodology/