Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Hi Tyler,
We are glad to hear that you are satisfied with our product. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I was trying to save pictures sent to me by texting and to transfer them onto my HP desktop. I don't think that it is possible with Coolmuster. If it is, could you please contact me and explain the procedure.
Coolmuster 回复2020-12-22
Hi Dagnija,
We are sorry that the program can't solve your problem. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at [email protected].
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
As far as it goes, the app works well. I don't understand why a phone cannot be totally backed up.....every app and all associated data content. Deleting an app as a backup/recovery technique is not a solution because all associated data is lost.
Coolmuster 回复2020-12-22
Hi Bill,
Sorry for any inconvenience caused to you. We will record and forward it to the technical team. we will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
CoolMuster Android Assistant, Version 4.9.49
PROS
- Saving SMS-messages sort of works OK. (As long as they are not MMS or Multipart SMS messages.)
CONS
- Does not handle MMS (Multimedia Messaging Service) messages AT ALL!
- Does not handle multi-part SMS messages; only the first part of the message will be saved!
- Sometimes fails to export certain JPG-files!
- Program UI uses Microsoft ATL (Active Template Library) components - but, it does not handle "Windows Sizing Messages" correctly (window redraw fails).
- Program has poor support for MouseWheel events, so wheel-scrolling often does not work in the UI.
- Does not implement the standard "System/Window Menu"-feature at all.
- Program UI appears to overlay two different layers in order to create a fake "window shadow", which looks awful.
Coolmuster 回复2020-12-23
Hi Sami,
Thanks for your kind feedback and information sharing. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
About the Cons "Sometimes fails to export certain JPG-files!" and feedback about the UI, could you please email [email protected] with some details? We will try our best to solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I started using Coolmuster when I…purchased a smartphone
I started using Coolmuster when I purchased my 1st smartphone. I like that it lets me add my contact details on my desktop PC with a FULL keyboard so I don't have to do all that on that tiny phone keyboard. I've added addresses as well as phone numbers. So if I'm going somewhere I haven't been, I just touch the Contact entry and it finds the address through Google Maps and GPS.
Coolmuster 回复2020-12-22
Hi Gene,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Hi,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Hi Erick,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Downloaded and installed and was asked for install code. Used what I had received in email and it didn't work at all, at least 3 times. Turned out that I had another way of getting what I needed. Sent refund request and was denied. Customer service is reprehensible and the product service - I have to go to China to get a refund. Let this go, down the proverbial drain.
Coolmuster 回复2020-12-22
Hi Barry,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at [email protected] with your order ID/Payment Mailbox.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
This has always worked extremely well for me, and it is easy to use.
Coolmuster 回复2020-12-22
Hi Ed,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The program dit not work in my case, it was promised to work... The staff was NOT at any help, they could not pay back. Stay away or waste yor money...
Coolmuster 回复2020-12-22
Hi Svein,
We regret the inconvenience to you. Could you please email [email protected] with some details? We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Your program never let me use it so I do not have anything good to say, other than I will not purchase it again.
Coolmuster 回复2020-12-22
Hi Peter,
Seems like something's going wrong there. Could you please tell us the problem you encountered and email [email protected] with some details?
Waiting for your reply with thanks.
Coolmuster Support Team
https://www.coolmuster.com/support.html
Your product is useless. It did not perform as claimed by your company and I want a refund. I went to your website and requested that my account be closed before the re-billing date and my request was ignored.
Coolmuster 回复2020-12-22
Hi Cameron,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at [email protected].
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I could not figure out how to disconnect my phone leaving the contact list on my computer to edit another time and then put the edited list back in my phone.
Coolmuster 回复2020-12-22
Hi Terry,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster product works. I have all my contacts and chat messages copied once a week. Including my whats' app messages all copied on a hard drive. Great product.
Coolmuster 回复2020-12-22
Hi edwardzajerko,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I had been using Coolmuster for a number of years now and am a satisficed customer.
Coolmuster 回复2020-12-22
Hi BASANT,
Thanks for your support and we are glad to hear that you are satisfied with our product and service. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I'm so happy with this program. These days when you buy a new phone, it's rare that someone helps in transferring or saving data from your old phone. With Coolmuster, I am able to save ALL my data, even my text messages and any attachments. While text content may often be trivial, there are times when it can be used to prove testimony in court, or for other purposes.
Coolmuster 回复2020-12-23
Hi Darilyn,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Android Assistant, very cool program. Can backup and arrange things with ease. Can also send SMS via your computer USB connected to the phone, but it has strict limitations and breaks up the text into parts if you get long-winded. Otherwise, it's a needed tool. Get it! :-)
Coolmuster 回复2020-12-22
Hi Geno,
Thanks for sharing your comment on your experience with us. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster for Android does what is has claimed. I use it to clean up my phone's address book. A feature that I find annoyingly missing is the ability to create and remove contact groups. It appears that contact groups can only be changed, if the group exists on the phone. I currently have to go back to the phone to edit groups. I have big fat fingers with flat finger tips. Typing on the phone accurately is very difficult for me. If you could add this ability, it would be most apprecitated. Thanks
Coolmuster 回复2020-12-23
Hi GMAndroidGuy,
Thanks for sharing your comment on your experience with us. Sorry for any inconvenience caused to you. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmaster has made it extremely easy to transfer files from my android to my PC. It's step by step process is easy to follow and I recommend it to anyone looking for help in this area.
Coolmuster 回复2020-12-23
Hi June,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The program works great...I've not had any issues. I highly recommend...
Coolmuster 回复2020-12-22
Hi Ed,
Thank you very much for your support and recommendation. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html