Absolutely horrendous. Poorest quality material. Reached out to return. Was told “ You will need to ship the product back to our warehouse in China. You will be responsible for shipping costs, customs fees, and duties per item. We cannot refund the shipping costs of your package. Shipping costs are high, so we recommend that you keep the product. We sincerely apologize for the unpleasant shopping experience. Have a nice day!”
I am OVER crappy quality & attitudes.
Fo not buy from them!
0 Stars. Nothing on that arrived is as described on the website. I've tried to request a refund but that is a joke. I even sent pictures showing the difference between hoodies and still nothing. This company is fraudulent. I wish I'd see these reviews sooner!
BEWARE DO NOT ORDER FROM THIS STORE!!! If I could give this shop no stars I would. Where do I start. I ordered a hoodie, the fabric was like wash cloth fabric fabric, very rough and scratchy. This shop makes it look like they are a US company but they are from China with Chinese quality. The sizing is way off. I am a 1XL and bought a 3XL for a baggy fit. Can barely get my arms in because they are so narrow and when I get it one its not a hoodie fit. It is skin tight and short. When I wrote them about the issues I was told I should have looked at the size chart, and if I wanted to return it, it would cost me lots of money, and take a long long time. I ordered 2 sizes larger than my reg fit, didn't think I needed to look at the size chart. When I did look at the chart and measured where they asked me to, it was much smaller than the size posted. They gave me another lame excuse. This company steals from customers and has no customer service skills. I worn you not to order, if there are any issues they do not stand behind there product... disgusting!!!
Don't ever buy anything from them. I ordered a glitter star shirt that was not glitter but a picture of glitter. A hoodie was not a hoodie but wash cloth material. I've emailed 3x for instructions for returns. Each time is an excuse from i must see different and it will be too expensive for me to return because of tariffs. This is not a USA company as they portray. I wish there was a space I could upload the ridiculous email to. I will put them on blast every chance I get.***11 emails later i get a return address to Ms.Wu in China**GFY
T-shirt is not as described, is a cheap material and I was highly disappointed. I’m mad I didn’t read the reviews before ordering as my complaints are exactly the same as the rest of these one star reviews! Terrible customer service, was told it will cost $33 to return ONE t-shirt and that “I should just keep the product.” BUYERS BEWARE!!!!
I wish I had looked into this company before buying from it. The product description was written correctly, which I based my purchase on. It wasn’t until I got my shirt in the mail that I saw a significant error. They refuse to fix it and I am not happy. I wish I could post a picture. It says “Juky” instead of “July”. I was going to wear it on the 4th of July and now I can’t wear it ever. I wasted over $50 for literal trash. What a waste of time (waiting weeks for it) and money on it.
This company is a scam. I ordered an item over a month ago & still haven’t received. I reached out to customer service for a refund & they refused & kept sending emails that just said “sorry & that the item is held up”. But I wanted this as a gift for my cousins bday which passed weeks ago now & so I no longer need this gift bc I had to purchase a different gift to give her since this shirt never arrived . I asked multiple times for a refund as it was promised to arrive in 15days. It’s been over 30days now & they refuse to give me a refund. They said “sorry for the delay . Hope you have a happy life”. I can’t even make this stuff up. I have the emails if anyone wants to see lol. This company is a joke. And will steal your $. Buyer beware, u will never get your item & you will not get a refund & there is no customer service , just a bunch of nonsense emails .
Absolutely horrible customer service. I bought a sweatshirt from them. Their size chart is totally inaccurate. The runaround I got to try to exchange it was ridiculous. Very poor customer service. It became ridiculous what they wanted me to do and measure and send to them to try to exchange it because the measurements were wrong on their size chart. There's no address information on where to return it but I kept getting told the shipping costs were extraordinarily high. How would I know that if I don't have an address? I asked for a refund and they never really quite addressed how I would get one but I was told shipping costs would be more than the value of the sweatshirt. I must have gotten 20 emails from them with more run around about the size of the sweatshirt having plus or minus two or three inches then the size chart but nothing on the size chart says to accommodate for that. Horrible horrible customer service. I would never ever use them again. And you cannot leave a review on their website until you confirm you received the item but there's nowhere anywhere at all to confirm you received the item. I received the item but can't confirm it because there's no option to do that anywhere. I can't leave a review. They don't want me to leave a review because all the reviews are fakes. I would never deal with this company ever they should be shut down.
The quality of a shirt that I recently bought is so poor that I will never wear it. It feels cheap and looks cheap.
It might last for one wash.
The company suggested I keep the product as the shipping fees may exceed the products value.
After my experience I really wouldn’t buy anything from this company. The product quality is absolutely awful.
The customer service appears to be about the same
BEWARE! DO NOT ORDER THIS PRODUCT. The quality is poor and the texture is not a typical sweatshirt material feel. Thin and flimsy! It is scratchy and as far as their "Customer service guarantee" - it's false advertising. I tried to return 4 sweatshirts. The response I received is below!!
a support 10:31 PM
Dear Customer
Our website's return and exchange policy is that returns and exchanges must ensure that the product meets the requirements for secondary sales. Non quality issues will be covered by the return shipping fee, customs agency fee, and customs duty. The estimated customs duty for each item is $33
And it is necessary to send the goods back to the address of the warehouse in China The cost is very high, perhaps exceeding the price of your product itself
We suggest that you keep this product
Have a good time
This is the ABSOLUTE WORST company I’ve ever ordered from!! They basically steal your money. I ordered a sweatshirt January 15th. The tracking # I was provided states my order has been sitting in Shenzhen since January 16th. I have emailed CoolstarCo several times, with no response back. It’s absurd. From what I’ve read from other reviews, asking for a refund will be a further frustration and waste of my time.
If I could give them a 0 star I would. I have asked for a refund, but request I pay $33 to get a refund. I've complained so much they have now blocked me. The product is crappy!
If i could give zero stars i would. Terrible and i haven’t even received my package yet. The tracking said my sweatshirt i ordered is at the USPS in my city since 6am on Feb 4th. It is now Feb 15th. I have been to USPS 3 times trying to see if it is there and it is not. When i reached out to customer service for coolstarco they basically say well our system says it’s there and will be delivered as normal. But it’s not there. And by the look at these reviews if i even get the sweatshirt it’s going to be crappy poor quality! Which is really unfortunate
Ordered 3 items all in a size 2X. When items arrived, I couldn't even fit them over my shoulders. Contacted customer service and they told me I could ship the items back to them at my own cost which would be more than what I paid for the items. How is this ok?
Would not let me return the shitty sweatshirts unless I pay for it myself. They were not the material advertised. Smaller and inconsistent sizes. The cotton is not cotton, but polyester.
My husband ordered a hoodie from them as a gift. It arrived yesterday and it’s the worst hoodie I have ever seen. The fabric is some sort of polyester, not cotton as advertised. It’s stiff and not stretchy at all. He took 1 size bigger so it would be a baggy comfy hoodie but once I put it on it’s like I am rolled in plastic! The printing is crooked, over the stitches! Can’t return it! Don’t waste your money
Size was wayyy off ordered an xl which usually in normal sweatshirts are big and comfy, this thing made me look like a busted can of biscuits, the "screen printed" logo was a cheap iron on that was peeling off upon receipt. Don't waste your money
I recently purchased one of these, and it arrived today. Unfortunately, I’ve already had to start a PayPal claim against them. I strongly recommend checking the reviews for their business before making a purchase.
The company’s actual name is "Glamor Peach Fashion Group," not "Coolstarco," which they appear to be hiding behind. I hope this saves you some money and hassle!
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