# Crown & Paw 评价与评分 > 来源: OK.one — https://ok.one/review/crownandpaw.com - 域名: crownandpaw.com - 分类: 动物与宠物 - 综合评分: 3.2 / 5 (200 条评价) - 评分分布 5→1 星: 46% / 7% / 6% / 7% / 35% - 所在地: United States - 数据更新: 2026-08-10 Crown & Paw（crownandpaw.com）在 OK.one 的综合评分为 3.2 分（满分 5 分），基于本站收录的 200 条用户评价，属于动物与宠物分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 35% 打了 1 星；商家回复了 43% 的差评；近 12 个月新增 58 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/10 页) ### ★☆☆☆☆ 您的网站很难浏览 - Theresa · 2026-04-11 · 已验证 您的网站很难浏览。 应该能够在您的艺术家发送草稿之前进行预览。 我永远无法得到发票的最终结果，而你却自动批准了它，这是不可接受的 > 商家回复 (2026-04-19): Thank you for your review. We’re very sorry to hear about your experience. We understand your concerns regarding the website navigation, preview process, and the approval of your order. This is not the experience we aim to provide, and we sincerely apologize for the frustration caused. We would really appreciate the opportunity to make this right. Please reach out to us at customer support@crownandpaw.com with your order details so we can review your case and assist you further. Thank you for bringing this to our attention, we’re committed to improving and helping resolve this for you. ### ★★★☆☆ 因为我没有多订 3.04 美分…… - P. Robinson · 2026-04-01 · 已验证 因为我没有多订 3.04 美分（只是一张肖像），所以我没有得到免费送货，但看起来好像我在顶部的酒吧得到了免费送货。 添加购买保险后我花了很多次才在没有购买保险的情况下结账。误导。 USPS 提供跟踪和保险或您通过的任何公司运送。这是一种误导，只是为了花更多钱而采取的策略。不要自动添加它来签出。 网站搜索看起来很笨拙而且不流畅。不再那么干净了。 > 商家回复 (2026-04-19): Thank you for taking the time to share your feedback, we truly appreciate it. We’re very sorry for the confusion regarding the shipping. Our system offers free shipping on orders over $75; however, in your case, a Gold VIP discount (10% off) was applied, which reduced the order total below the free shipping threshold. We understand how this may have appeared misleading, and we sincerely apologize for that experience. Regarding the shipping protection option, we appreciate your feedback and will definitely share this with our team to improve the checkout experience and make it clearer and more user-friendly. We’re also sorry to hear about your experience with the website search. Your input is very valuable, and we’ll pass this along to our team for review and improvement. Thank you again for your honest feedback, it helps us do better. Please feel free to reach out if there’s anything else we can assist you with. ### ★★★★★ 绝对无价的宠物艺术 - Dacia · 2026-03-19 · 已验证 在我们心爱的小狗去世后，我们第一次发现了 Crown & Paw，为她创作一件定制艺术品给我们带来了很多安慰。每当我们看到它时，仍然会让我们微笑。 从那时起，我们向失去宠物的朋友赠送了几件作品，每一次都意义非凡。对于仍然和我们在一起的宠物来说，这也是一个非常棒的网站——这是一种有趣而独特的方式来庆祝他们的个性，并在他们在你身边时创造一些特别的东西。 他们的客户服务确实非常出色——他们耐心、反应灵敏，并真诚地致力于确保每个细节都恰到好处。他们与您密切合作，直到艺术品感觉完美为止。 运输速度很快，而且质量非常好。如果您正在寻找一种特殊的方式来纪念宠物或庆祝您所爱的宠物，我强烈推荐它们。 > 商家回复 (2026-03-19): Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us. We’re deeply honored that you chose Crown & Paw to celebrate the memory of your beloved pup. Knowing that the artwork brings you comfort and still makes you smile every time you see it is exactly why we do what we do. It also means so much to hear that you’ve shared this experience with friends who have lost their pets. Being part of those meaningful moments is something we never take lightly. And you’re absolutely right, celebrating the personalities of the pets who are still with us is just as special. Your kind words about our customer service and artwork quality truly made our team’s day. We always strive to make sure every piece feels perfect, so hearing that reflected in your experience is very rewarding for us. Thank you again for your support and for trusting us with such precious memories. ### ★☆☆☆☆ 现代宠物肖像 - Marian Feist · 2026-02-18 我订购现代宠物肖像 - 五只宠物，带框海报 - 无框/白色，价格为 44.97 美元，数字下载为 10 美元。 他们现在告诉我，我为数字下载支付了 77.01 美元。 我什至向客户服务人员发送了我的确认信息，上面写着无框宠物海报和数字下载，两者的费用不同。 不酷！ 他们认为这只是数字下载，现在谁会为数字下载支付那么多钱？ > 商家回复 (2026-02-20): Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this has caused. This is certainly not the experience we want you to have, especially when there appears to be a discrepancy between the items ordered and how they were communicated afterward. We understand your concern and why this situation would be upsetting. A member of our team will be reaching out to you directly to review your order details, clarify what happened, and work toward a fair resolution. We truly appreciate your patience while we sort this out and make things right. ### ★★★★★ Crown & Paw 给我留下了深刻的印象 - John Wilson · 2026-02-18 · 已验证 Crown & Paw 给我留下了深刻的印象。客户服务在协助快速交货方面非常有帮助，完成的照片非常棒——它到达了我在澳大利亚的侄女那里，让她很高兴。从开始到结束都很棒的经历。 > 商家回复 (2026-02-20): Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that the portrait arrived quickly and safely in Australia. Knowing it made your niece’s day truly means a lot to us. We appreciate your support and are grateful you chose us to create something special! ### ★★★☆☆ 很难做到 - Carol A Braun · 2026-02-03 · 已验证 这很难做到。每次我回去，我选择的那个就消失了。我很想在结账时多看一眼。太慌了，忘了输入折扣代码 CP 欢迎 > 商家回复 (2026-02-05): Thank you for sharing your feedback! We’re sorry to hear that the checkout process was frustrating and that your selections were disappearing this is certainly not the experience we want for our customers. We truly appreciate your comments and will share them with our team to help improve the process. We also recommend entering any discount codes before finalizing your order, and we’re happy to assist if there’s ever an issue applying them. Please don’t hesitate to reach out to our support team at support@crownandpaw.com for any assistance. ### ★☆☆☆☆ 艺术品从未收到、退款或更换！ - Hollie Jo Renner · 2026-01-22 我为我男朋友去世的狗订购了一张照片。价格超过 100 美元。他们告诉我它已发送，但从未收到，他们不会更换艺术品或我的钱。不要在这家公司浪费你的时间和/或金钱，他们不值得信任！ > 商家回复 (2026-02-05): We’re very sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental value of the artwork. We take these matters very seriously and want to clarify that we always aim to resolve issues with missing or undelivered orders. It’s important to note that in some cases, delays or issues with carriers can prevent an order from being delivered as expected. We would appreciate the opportunity to review your order and work with you directly to find a resolution. Please contact our support team at support@crownandpaw.com so we can assist you further. Your satisfaction is very important to us, and we hope to make this right. ### ★★☆☆☆ 遗憾的是对于一块小小的画布来说非常昂贵...... - K · 2026-01-10 可悲的是，对于一块很小的画布或质量很差来说非常昂贵，并且需要很长时间才能发送 > 商家回复 (2026-02-05): Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, both in terms of the canvas size, quality, and the delivery time. This is certainly not the experience we aim to provide. We take comments like yours seriously and would appreciate the opportunity to look into your order and make things right. Please reach out to our support team with your order details so we can assist you further. ### ★☆☆☆☆ 如果我能给皇冠和爪子零…… - Sarah May · 2026-01-06 如果我能给皇冠和爪子零颗星，我会的。整个经历令人非常失望。我们为我女儿最好的朋友（为他的 8 岁生日）订购了两双袜子。它们是 12 月 2 日订购的，我额外支付了快递费用，以确保它们在 2-4 天内发货，并在他 12 月 19 日生日那天及时送达。袜子终于在 1 月 4 日到货，是我见过的质量最差的袜子。它们不可能是小孩子的尺寸——它们对我的脚来说很大。打印质量极差。我永远不会再使用 Crown & Paw，建议您也不要使用。 > 商家回复 (2026-02-05): We’re truly sorry to hear about your experience and understand how disappointing this must have been especially since the order was meant for a child’s birthday and you paid extra for express shipping. Missing an important date and receiving a product that didn’t meet your expectations is frustrating, and we sincerely apologize for the delay and quality concerns you described. This is not the standard we strive for, and we would appreciate the opportunity to look into your order, including the shipping issue and sizing/print quality concerns. Please reach out to our support team with your order details so we can review this further and see how we can make things right. ### ★☆☆☆☆ 对这家公司非常不满意 - Andrew Arias · 2026-01-03 对这家公司非常不满意。 12 月 12 日，我为我妻子订购了一件圣诞装饰品。我额外支付了 10 美元，以便在 24 小时内预览我的作品。直到 48 小时后我才得到预览。我额外支付了 20 美元用于快速运输，但直到圣诞节后才收到我的物品，而且包装被撕破并用胶带粘在一起。我觉得很尴尬把这个作为礼物 > 商家回复 (2026-02-05): We’re very sorry to hear about your experience, especially since this order was meant to be a Christmas gift for your wife. We understand how disappointing it must have been to receive the artwork preview later than expected and to have the item arrive after Christmas particularly after paying for expedited services. We also sincerely apologize for the condition of the packaging upon arrival. This is certainly not the impression we want to leave, and we understand how this could feel embarrassing when giving a gift. Your feedback is important to us, and we would appreciate the opportunity to review your order and address these concerns directly. Please reach out to our support team with your order details so we can assist you further and work toward a resolution. ### ★★★★★ 优秀的支持人员 - Barbara Collier · 2026-01-02 · 已验证 这是一份礼物，在经历了一些麻烦后，您的员工登录后解决了我的问题，真是太棒了。我很期待看到我小狗的肖像。 > 商家回复 (2026-02-05): Thank you so much for your kind review! We’re really happy to hear that our team was able to assist you and make the experience smoother after the initial login trouble. It means a lot to us that you chose Crown & Paw for such a special gift, and we’re excited for you to see your pup’s portrait soon. Thanks again for your support! ### ★★★★☆ 导航很容易 - HawkBi · 2026-01-01 · 已验证 它很容易导航，我唯一不喜欢的是我无法返回编辑购物车中的内容。例如，如果我想更改背景颜色，我必须返回并开始一个新的背景以添加到购物车。 > 商家回复 (2026-02-05): Thank you for sharing your experience with us! We’re glad to hear that you found the site easy to navigate. We also appreciate you pointing out the cart editing limitation your feedback is valuable and helps us identify areas where we can improve the customization process. We’ll be sure to share this with our team as we continue working to make the experience smoother and more flexible. Thanks again for taking the time to leave a review! ### ★☆☆☆☆ 延迟交货、不承担责任、不遵守退货政策 - AG · 2025-12-28 12 月 11 日，我从 Crown & Paw 订购了一顶帽子（按需打印）。它不需要任何证明，也不需要任何类型的定制（尽管它被称为个性化帽子），只是一顶按需打印的帽子，他们只需将其发送到 Printful（我只知道是从那儿发货的）。 它于 12 月 26 日到达，对于圣诞节来说显然太晚了，而且远远超出了他们最初所说的时间表。 但更糟糕的是借口、模糊但非常明显的人工智能反应、缺乏信息，以及拒绝遵守退货政策。 很遗憾，因为几年前我从他们那里订购了一幅定制肖像，这确实需要证明和定制，而且交付很快，客户服务也很棒。 简而言之： 12/11：已订购，确认后表示 2-3 天生产，然后发货。 12/17：询问何时发货，客户服务通过电子邮件回复说已准备好发货，发货时我会收到发货通知 12/19：仍然没有发货，通过 Instagram 联系并被告知“它仍在生产中”（因此未准备好发货），还通过电子邮件收到回复，表示它仍在生产中且未准备好发货（与 12/17 电子邮件相反） 12/19：我询问如何运送，以便在圣诞节前及时收到（注意：此时，他们仍在 Facebook 上投放广告，要求立即订购，以便在圣诞节前获得定制订单！！） 12 月 20 日：来自 Crown & Paw 的电子邮件，称该商品正在通过 DHL 加急包裹运送（这意味着它必须从 DHL 运送到 USPS，并且是 2-5 天的服务，不能保证）。 12/26：物品到达，我通过电子邮件发送有关退货的信息，因为现在圣诞节已经太晚了，我不得不购买另一件礼物 12/28：他们回复说不可退货。 > 商家回复 (2026-02-05): Thank you for taking the time to share your experience in such detail. We’re truly sorry for the frustration caused by the delivery delay and the conflicting updates you received, especially during the busy holiday season when timing is so important. We understand how disappointing it can be when an item arrives after Christmas, and we apologize for the confusion around production and shipping status. Your feedback regarding communication and expectations is important to us and has been shared with our team so we can continue to improve. Regarding returns, we’d like to clarify that we do not offer returns on our products, as outlined in our policy at the time of purchase. While we understand this may be disappointing, we aim to be transparent about this upfront. We truly appreciate you mentioning your previous positive experience with one of our custom portraits and regret that this order did not reflect that same level of service. If you’d like us to review your order further or assist in any other way, our support team would be happy to help. ### ★☆☆☆☆ 可能的骗局 - Joan Quina · 2025-12-23 我在圣诞节有足够的时间订购了一件物品，但它从未到达。当追踪号码显示包裹从未到达美国邮政局时，我提前两周再次与他们核实。我被告知邮件已发送，请耐心等待，他们会进行检查。最终他们就停止了联系，我也没有收到礼物。我认为这个网站是一个骗局。 > 商家回复 (2026-02-05): We’re very sorry to hear about your experience and completely understand how upsetting it must have been, especially when this order was intended as a Christmas gift. We want to assure you that we are a legitimate business and that your order was not ignored. Occasionally, carriers experience delays or tracking issues that are outside of our control, particularly during the holiday season. We sincerely apologize that our communication did not meet your expectations and that this caused frustration. We take feedback like yours very seriously and would like the opportunity to review your order and assist you directly. Please reach out to our support team with your order details so we can look into this and help resolve the situation. ### ★☆☆☆☆ 加拿大买家要小心 - Victoria Brown · 2025-12-23 加拿大买家小心！我十一月底从这家商店订购，并保证会在圣诞节前到达。好吧，现在是 23 号，而且还在美国:) 他们会立即从您的信用卡中扣款，然后在发货前将其扔在角落里一个月 - 阴暗！ 编辑：如果您的公司意识到国际运输和海关需要很长时间，那么也许您的黑色星期五网站的 .ca（加拿大）版本上不应该有“圣诞节前保证运输”的大横幅。 当您的网站保证在特定时间之前交货时，对此感到不安并非没有道理。我在黑色星期五购买了这款产品，12 月 11 日发货，1 月 7 日收到，圣诞节早已过去。 如果您想说购买时收费是标准做法，那也没关系——当然这是合法的。但事实是，许多其他地方在发货时收取费用，以避免此类问题。到了一月份，我确信自己被骗了。 > 商家回复 (2026-02-05): We’re very sorry to hear about your frustration and understand how disappointing this must have been, especially when you were expecting your order to arrive in time for Christmas. We want to assure you that charging at the time of purchase is standard practice and allows us to begin processing and producing orders right away your order was certainly not set aside or forgotten. For Canadian orders, international shipping and customs processing can unfortunately cause delays that are outside of our direct control, particularly during the holiday season when carrier volumes are extremely high. We understand how frustrating it can be to see an order still in transit close to an important date. We truly apologize that your delivery did not meet expectations and appreciate you sharing this feedback. If you’d like us to review your order status further or assist in any way, our support team would be happy to help. ### ★☆☆☆☆ 永远不会再从这家公司订购 - Heather Barry · 2025-12-23 我很确定我的订单要么被遗忘，要么放错地方了。我在 12 月 8 日订购了一双定制袜子（刚好赶上圣诞节），直到 9-10 天后我给他们发电子邮件询问订单发生了什么，状态才发生变化。似乎没有人能告诉我发生了什么事或者我的订单到底在哪里。他们给了我一个直到 22 号才起作用的跟踪号码，告诉我我的订单要到 30 号才会送达。我希望能在交付/生产方面有更好的沟通，如果我有这个选择，我也会支付加急运输的费用。此外，他们还自动在我的订单中添加了一些“Checkout +”，但我不会选择，但需要额外支付 3 美元。我与他们的支持团队的经历并不好，他们似乎掌握的信息很少，而且根本没有帮助。他们的回应是为未来的购买提供 20% 的折扣（比填写反馈调查所提供的折扣要低）。我希望我从未从这家公司购买过产品。 > 商家回复 (2026-02-05): Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the delay, the lack of clear production and delivery updates, and the disappointment you felt with the support you received especially when the order was intended to arrive before Christmas. We understand how upsetting this must have been. We also appreciate you bringing up the Checkout+ item. We’d like to clarify that this is an optional shipping protection service that can be removed during checkout before placing the order. We understand that it may not have been clear, and we’re sorry for any confusion this caused. Your feedback helps us identify where the checkout experience can be improved to make this more transparent. We regret that communication around your order did not meet expectations and that expedited shipping was not clearly presented as an option at the time. Your comments have been shared with our team so we can improve both our order updates and customer support experience. While we’re sorry this purchase didn’t meet your expectations, we truly appreciate you taking the time to provide detailed feedback, as it helps us continue to improve our processes and service. ### ★☆☆☆☆ 我买了我们三个人的肖像…… - Darcy · 2025-12-21 我为我 8 岁的孩子买了一张我们三只狗的肖像作为圣诞节的主要礼物。当我下订单时，我保证在圣诞节前交货。他们向我发送请求后，我立即批准了该艺术作品。他们花了 10 天才发货，为了省钱，他们发货速度慢得像糖蜜，而且发货时间是在圣诞节后一周。他们撒谎又撒谎，他们的客户服务是由一只假狗操作的，每次你写信时他都会说同样的话。然后你的抱怨转移到一个极其无助的人身上，每次你问他时，他也会说同样的话，他们给出空洞的道歉，并假装受过训练的同情。最后，我只剩下一个 8 岁的孩子没有她的圣诞礼物，他们赚的钱是他们制作礼物成本的 80 倍，他们甚至懒得及时制作礼物。为什么保证圣诞节送货却只能晚一周送达？ > 商家回复 (2026-02-05): We’re very sorry to hear about your experience and completely understand your frustration, especially since this portrait was intended as a special Christmas gift for your child. We sincerely apologize that the order did not arrive on time and that our communication did not meet your expectations. While we aim to meet all delivery guarantees, holiday shipping volumes and carrier delays can unfortunately impact timing, even after artwork approval. We also regret that our customer service interactions left you feeling unheard; your feedback regarding both automated and human responses has been shared with our team so we can improve how we assist our customers. We truly appreciate you taking the time to share this experience and apologize again that your order did not meet expectations. If you’d like us to review your order further or explore how we can assist, our support team would be happy to help directly. ### ★★★★★ 我很满意 - Zia khan · 2025-12-20 > 商家回复 (2026-02-05): Thank you for your feedback! We’re so glad to hear that you’re very satisfied with your experience. ### ★★★★★ 很棒的服务 - Juli · 2025-12-20 · 已验证 图片令人惊叹，而且价格合理。 他们给我发了一张照片的评论，看看我是否满意。交货非常快而且包装得很好。 肯定会推荐这家公司。 > 商家回复 (2026-02-05): Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the picture and that our service, delivery, and packaging met your expectations. It means a lot to us that you’d recommend Crown & Paw, and we hope your new artwork brings lots of joy. ### ★★★★★ 唯一且最好的提供商 - projot dj · 2025-12-18 > 商家回复 (2026-02-05): Thank you so much for your kind words! We’re honored to be considered your best provider and truly appreciate your support. --- - 全部评价与筛选: https://ok.one/review/crownandpaw.com - JSON 接口: https://ok.one/api/companies/crownandpaw.com - 评分口径与数据来源: https://ok.one/methodology/