Crystal Car Shipping

Dear Customer, thank you for your detailed feedback. We went over your order and as per our system, you did have a driver assigned, however, he canceled the order on the day of pick up. Unfortunately, situations like that happen and we are forced to search for alternative options in a timely manner. Sometimes they end up being more expensive for the last minute booking. Your driver doesn't get the whole payment from you, since it is divided into two parts: the first part is a partial deposit that covers fees, taxes, and insurance and the second part is the driver's payment. This is how most carrier companies operate. We are so sorry for the price change and the delay with your order, we know that it is definitely not something you want to deal with over the holidays. We are so sad to let you down and we hope for your understanding. Please accept our apologies.

Dear Johnny, first of all on behalf of the entire Crystal Car Shipping team we'd like to apologize for the inconvenience caused and tot wish you strong health, we hope you will recover soon! It's a lot to take and we understand you didn't have time to search for another option. The only carrier we found as a replacement turned out to be more expensive. We are so sorry to let you down and we are happy to have such a patient customer as you! Please, let us know if you need any further assistance, we are always here for you!

Dear Hector, please accept our apologies for what happened with your order. Unfortunately, it was quite hard to get a carrier to go to Alabama on holidays. We always make sure to update our customers since your satisfaction is our number one priority. As per the dispatch sheet, 2 days delay is possible as many unpredictable issues happen on the road. We are so sorry for that and will be reaching your carrier to provide you with the latest updates. Please, stand by. Thank you and Happy New Year!