Most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the ordering process is simple, and many appreciate the fast shipping times and helpful tracking updates provided during transit. People also mention that the prices are very affordable, and certain items prove to be comfortable and quite useful for daily wear.
However, some reviewers were not happy with the overall product quality, reporting major issues such as incorrect prescriptions, blurry vision, or items arriving significantly smaller than advertised. A few other people also felt that delivery took far too long, while others experienced unexpected extra charges on their orders.
Product is useless, not even a basic reader never mind a varifocal. Cannot see through these at all, clear glass - echo sentiments of micheal cave below, same experience, says 14 day guarantee but says to expensive to return. Offering 'compensation' of £3 but cost £19.97 but item is misdescribed and not fit for purpose and they offer a gurantee for a full refund. Natwest will pursue as not fit for purpose, my bank has advised offer them for collection. Scam outfit, these other reviews are probably fake.
My new glasses are excellent, I can see everything clearly & read without having to change specs. Ordering was simple & I was kept informed at every stage regarding delivery. My glasses were securely packaged & were delivered with no problems. I’ve just ordered a second pair in a different colour so I can change according to the outfit I’m wearing.
Ordered glasses , description is very misleading and not even true , I can’t even see with them , contact customer service and was offered a £3 refund , complaint more and they offer a £6 refund!!! I requested my money back and to return the glasses , but they ignored this totally,
Going to report to trading standards and rogue traders
Avoiding this company it an AI generated company !!! Total scam
This is a comp of there emails
We sincerely apologize that your experience has not met your expectations—it’s never our goal for you to feel dissatisfied, and we truly regret any frustration this has caused.
Our warehouse has verified that the item sent matches your original order.
As a gesture of goodwill, we’d like to offer compensation of 3 pounds in the default currency to make up for the inconvenience. Would this arrangement work for you?
Please let us know at your earliest convenience, and we’ll resolve this quickly.
Yours sincerely,
Customer Service Team.
We want to solve your concerns, but the product we sent you is correct. The highest compensation we can offer is 6 pounds.
We apologize for the inconvenience and have tried our best to resolve this matter.
We will certainly report your feedback to our manufacturers for future improvement.
Yours sincerely,
Customer Service Team
Somehow extra items were added to my basket but the company refunded the extra amount with no quibble. The hats are good quality and are adjustable. I like the wide brim. My only concern is that the packaging gave no protection during transit so the hats arrived very creased.
Ordered the rain catcher 8 weeks ago every email I sent their response problem with shipping - gave me two different tracking nubers. Paid £19.99 charged £32.00! thank goodness for paypal to help beware there are 5 companies selling these all the same advert
Well they took ages to arrive although they did email a few times they said the glasses would replace all other glasses that they would adjust to your own sight but I can't see or read clearly with them so for me it was a waste of money
Item does not work, glasses are not as prescription. Customer service is rubbish. Offering £3 when I have paid over £20 is not acceptable. Will not give return address and item not fit for purpose.
Do not use this company
I bought these as a spare pair of glasses and the price was very good but I can't see very well out of them. Distance is bearable but reading difficult. Just glad I didn't pay alot for them. Love the frames though, grey and orange.
Stay away from this company. Yet another scam poses to be in the UK but is “shipped from China”. Goods you purchase on line are not what you get delivered but because the “description” is the same this company seem to believe that it’s ok to send anything !! I ordered a “durable metal” item and what I got was a cheap plastic looking thing nothing like what was advertised, but because they called it same thing then that’s ok … I got what ordered. Absolutely disgraceful and I don’t know how these companies keep operating. Stay away as complete utter rubbish!
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