Decant House

Hello Jeff, First, let me say that we appreciate the time taken to review our company and services whether good or bad. I would like to address your issues. We do offer free shipping provided you meet the minimum threshold. Why? Shipping is not free for us. The main driver, there is not enough profit for lower value orders to offset shipping costs. Another reason is shipping carriers are raising prices due to fuel charges increasing because of wars around the world. I am sure you know this already when visiting a gas pump. Small businesses cannot simply absorb these costs if we want to stay open. If you own a business then you should understand. As for our sprayers, yes, some of them are defective. We ship tens of thousands of these every month. And with mass production, there most certainly will be duds. Obviously we cannot test every single one and is unfortunate you had the displeasure of experiencing one of these. But there is a simple solution in this case. We offer free sprayer replacements! Maybe you were unaware? We wish you would have contacted us about your issues so you could experience our amazing customer service. Hopefully, your next experience with us will improve. Hope this helps. Regards, Drew