# DeepDyve 评价与评分 > 来源: OK.one — https://ok.one/review/deepdyve.com - 域名: deepdyve.com - 分类: 法律服务与政府 - 综合评分: 2.6 / 5 (11 条评价) - 评分分布 5→1 星: 36% / 0% / 9% / 0% / 55% - 所在地: United States · Menlo Park - 数据更新: 2026-08-10 DeepDyve（deepdyve.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 11 条用户评价，属于法律服务与政府分类，口碑较差。55% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/1 页) ### ★★★★★ 有大量的标题... - Todd Price · 2026-08-04 有大量我在其他地方找不到的书名。这些文章很容易找到，也很容易打印。 ### ★★★★★ DeepDyve 是阅读科学论文的好地方 - Mathias · 2026-07-27 DeepDyve 是阅读科学论文的好地方。我能够找到与家人健康状况相关的文章（糖尿病、精神病、感染后神经病），并阅读有关疾病的各个方面、治疗方案、特殊饮食等。他们的阅读器对我来说效果很好，它基本上像 Acrobat 一样工作。他们还有这个 AI 侧边栏，您可以使用它根据每篇论文的内容快速获得问题的答案，其中包含直接引用，这样您就知道 AI 不会编造故事。受到推崇的！ ### ★☆☆☆☆ 这些骗子一直向我收费…… - Cathy Rodriguez · 2026-07-15 这些骗子已经向我收费几个月了！我试图取消，但他们没有回应！我需要退款！只使用了 2026 年 2 月和 3 月，他们一直在向我的卡收费！ 帮助！ > 商家回复 (2026-07-15): Hi Cathy, we're sorry for the frustration — this isn't the experience we want anyone to have. We'd like to look into your billing right away, but we can't identify your account from the review. Please email contact@deepdyve.com with the name or email on the account and we'll investigate the charges and any refund owed immediately. ### ★★★☆☆ 我接受订阅是因为我…… - Asta · 2026-07-09 我接受订阅是因为我需要它。我试图在付款前取消它，但找不到执行该操作的按钮 - 说实话，我不太清楚我到底是否订阅了。然后当付款的第一天到来时，我的卡被扣款了。我联系了他们但没有收到任何答复。他们不在乎。对学生的严重虐待，就像钱对我们来说根本不重要一样。 更新：Deepdyve 联系了我，幸运的是我得到了退款。现在一切都很好，但我希望他们将来可以改善体验。 > 商家回复 (2026-07-13): Hi Asta, Glad this is resolved — thanks for updating your review. If you're open to it, we'd like to hear more about where the cancellation and support process fell short: contact@deepdyve.com. The Deepdyve Team ### ★☆☆☆☆ 试用结束前取消订阅后仍需付费。 - Nacole M. · 2026-06-02 我注册了试用期，并在 30 期结束前取消。接下来的一个月我仍然被收取了 59 美元的费用。我发了两封电子邮件，因为当然没有电话号码可以拨打。一封在东部时间 9:00 发送，另一封在东部时间中午发送。没有人有礼貌地在一整个工作日内做出回应。 > 商家回复 (2026-06-24): Hi Nacole, the $59 was refunded the next day (June 2) and your cancellation confirmed. You shouldn't have been charged after cancelling in-trial, or left waiting a day for a reply — we're sorry for both, and working to respond quicker. It bears repeating that our refund policy is to refund any charge within 30 days of the date charged, no questions asked. ### ★☆☆☆☆ 这个平台太恶劣了 - Zuzanna Piskor · 2025-11-06 这个平台太残暴了我订阅了一项免费试用服务，每年费用为 999 美元（！？！），但我必须额外支付 37 美元才能下载一篇文章？我感觉自己出现了幻觉。无法用言语来形容这项服务有多糟糕 > 商家回复 (2026-06-24): Hi Zuzanna, sorry this was confusing, and fair feedback. Here's exactly how it works: your subscription lets you stream (read in your browser) the papers in our streaming collection, unlimited. Not every article is part of that collection, though — some are available only as a paid download, and the price for those is set by the publisher. The $37 was one of those download-only articles, charged on top of your subscription. We know that split isn't obvious enough up front, and we're working on making it clear before you hit it. Thanks for taking the time to flag it. ### ★☆☆☆☆ 我从来没有能够打开一个完整的… - Kate Putnam · 2025-07-13 我从来没能打开完整的 PDF。当我尝试打开 PDF 时，我看到了第一页。我得到一个空白屏幕。我多次要求公司获得客户支持。我没有收到购买完整订阅所能做的所有事情，我永远不会购买如此糟糕的客户服务。 > 商家回复 (2026-06-24): Hi Kate, without a paid subscription you may have been on the free Freelancer plan, which lets you preview an article (that first page) but limits full streaming — so the rest didn't load. The blank screen should have explained that, and your support requests should have been answered more promptly. That's on us. ### ★☆☆☆☆ 绝对的骗局。不惜一切代价避开这家公司。 - Rebecca · 2025-04-09 绝对的骗局。我希望我能留下零星。检查了我的银行对账单，发现这项服务已经向我收取了几个月的费用。我给他们的客服发了邮件？团队无法提供任何形式的确认我已订阅他们的网站。他们说他们不这样做。没有一封关于注册、确认费用、试用结束、每月订阅等的电子邮件。什么都没有。经过谷歌快速搜索后，看来我并不孤单。检查你的银行对账单，不惜一切代价避开这家公司。 > 商家回复 (2026-06-24): Hi Rebecca, I understand finding unexpected charges is unsettling. On your account, the trial terms — when it would end and what you'd be charged — were shown at checkout, a confirmation email was sent when your subscription began, and several account emails followed. When you raised it with us, we refunded several months, more than the single month typically offered. For anyone else weighing this: our signup and billing terms are laid out up front, and our policy is to refund any charge within 30 days of the date charged, no questions asked. ### ★☆☆☆☆ 感觉是个骗局…… - For Godsshake · 2024-09-13 感觉是个骗局…… 我注册了一个帐户并开始试用版来访问一些文章 - 然而，从第一次开始，我什至无法访问该网站，更不用说在自动续订之前取消订阅了...我的密码显然不够，所以他们会发送一封电子邮件，其中包含您必须在 10 分钟内输入的号码 - 但电子邮件在几个小时内都没有收到。 任何联系客户服务的尝试都是徒劳的，甚至没有收到确认电子邮件。 即使像我一样迫切需要一篇文章，也不建议使用这项服务。 > 商家回复 (2026-06-24): Hi FG, sorry for the frustration, and for the slow response from our support team. This sounds like a mixup with our two-factor login. Those codes can also land in your spam or promotions folder, so it's worth checking there and adding us to your contacts so they arrive in your regular inbox. Once you're in, you can cancel anytime from account settings before it renews. ### ★★★★★ 具有巨大价值的优质期刊订阅服务 - Nigel · 2023-11-14 与其他订阅相比，该服务本身使用起来很简单，并且以非常合理的价格提供了巨大的价值。订阅涵盖了大多数主要的医疗和健康经济学期刊，但我发现最大的差距是缺乏爱思唯尔出版的期刊的覆盖范围。总的来说，订阅绝对是值得的，而且文章租赁功能确实是独一无二的，特别是对于不再有机构访问期刊的个人研究人员而言。我最初有一个未解决的计费问题，但 DeepDyve 的客户服务团队能够很快解决它。我印象深刻！ > 商家回复 (2023-11-14): I'm sorry this was your experience, Nigel. It's hard to confirm from the info here, but I do see that someone with your first name signed up recently with two different accounts; one was canceled and the other was not and was charged, as that account continued to look at papers. We did respond to that email on the same day, though, so maybe that wasn't you? If you can share more info we can see if we can correct how your account was handled. ### ★★★★★ 优质的客户服务 - Elisheva · 2023-06-29 我在 DeepDyve 上注册了免费试用版。过了一会儿，我意识到这不适合我，所以我想取消。我在网站上取消订阅时遇到问题，因此我通过电子邮件联系了客户服务。我很震惊地得到了几乎即时的答复。他们为我解决了一切。正是我想要的方式。 编辑：我在网站上取消的问题是在我这边（我的浏览器有一些问题）。说明非常清晰且易于访问 - 不用担心！ > 商家回复 (2023-06-29): Sorry to hear that you had a hard time canceling on the site; we'll review the process to make sure it's more obvious how to do it. Glad to hear customer service was responsive, I'll pass that on to them. Thank you for the feedback. --- - 全部评价与筛选: https://ok.one/review/deepdyve.com - JSON 接口: https://ok.one/api/companies/deepdyve.com - 评分口径与数据来源: https://ok.one/methodology/