Derila Pillow

Hi Satish, Reading your updated review really made my day. I’m glad the earlier misunderstanding was cleared up quickly by the team, and even happier to hear how much you’re enjoying your Derila pillow. It’s wonderful that, after already having good experiences with other ergonomic products, Derila still managed to make such a difference to your sleep. Knowing that you’re getting more peaceful rest is exactly what I hope for when someone tries our pillow. Thank you for sharing your story and for trusting us after your first impression—it genuinely means a lot. Best regards, Joan Torres Derila Customer Care Manager

Hi Sandhya, It’s really nice to hear that you’re finding the pillows comfortable and that they’re working well for your neck and sleep. Knowing they’re helping you rest better genuinely means a lot to me. I appreciate you taking a moment to share this and leave a review—it helps others feel more confident in choosing Derila too. Best regards, Joan Torres Derila Customer Care Manager

Hi Sarang, Thank you for taking the time to leave a 4-star review and for already sharing such thoughtful feedback about your experience. I understand your point about collecting feedback after you’ve had more time to use the pillow, and I also hear your concern about the pillow cover being an additional cost. Your “plate with the food” comparison is very clear, and it’s exactly the kind of insight that helps me review how we present and bundle our products so expectations are set from the start. I’ll make sure your comments are passed on to the relevant team as we continue to refine both our product offering and how we communicate what’s included. Best regards, Joan Torres Derila Customer Care Manager

Hi David, Reading your review really made my day. I’m so glad to hear that Derila has been working well for you over several months and that you’ve found our service friendly, efficient, and attentive. It means a lot that you took the time to share this experience and recommend us so warmly. Best regards, Joan Torres Derila Customer Care Manager

Hi Judy, Thank you for sharing your thoughts and for putting your trust in the Derila pillow – I really hope it brings you the comfort and support you’re looking for. I also hear your point about the website adding extra products during checkout. That kind of upselling can feel a bit much, and your perspective is really helpful for me as I keep pushing to make the ordering experience feel clearer and more straightforward. I’ll be passing this on to the team for our ongoing reviews of the checkout flow. I’d love to hear how you get on with the pillow over time, and I really appreciate you taking a moment to leave this review. Best regards, Joan Torres Derila Customer Care Manager

Hi Ogilve, Thank you for giving us another chance and for sharing how you felt about your previous order not arriving. I can completely understand why seeing an “invalid” order number and no delivery would make you doubt the process. I’m glad you decided to place a new order, and I genuinely hope this one reaches you smoothly. I’ll be sharing your comments with the team so we can keep improving both tracking information and the overall ordering experience. If at any point you feel something isn’t right with your current order, please reach out to me through our contact page so I can look into it with you: https://derila.com/contact-2 — just use the subject line “Trustpilot - Derila” and mention your review. Best regards, Joan Torres Derila Customer Care Manager

Hi Gregory, Reading your review really made my day. I’m glad to hear that regular use of your Derila, along with the upgraded version and the extra covers to raise your head, is working so well for you. It’s great to know the overall experience has been really positive for you, and I’m grateful you took the time to share that here. Best regards, Joan Torres Derila Customer Care Manager

Hi Joshua, Reading how much your sleep has improved since using Derila really made my day. Those changes in your sleep score, REM, and deep sleep over just a month are remarkable, and I’m glad the pillow is helping both when you’re on your back and on your side. It’s also great to hear that it’s reduced your snoring and let you sleep in the position you prefer for longer—comfort and proper support are exactly what I want our customers to experience. I really appreciate you taking the time to share such detailed results and recommend the pillow. It means a lot that you chose Derila to support your sleep. Best regards, Joan Torres Derila Customer Care Manager

Hi Jorge, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration you've faced regarding your delivery. I sincerely apologize for the inconvenience this situation has caused. I've received your Trustpilot review and want to assure you that I'm looking into your concern as soon as possible. Please keep an eye on your email, as I'll be sending you updates regarding your case. Thank you for your patience and for giving me the opportunity to address your concerns. I hope to resolve this matter for you as quickly as possible. Have a great day! Best regards, Joan Torres Derila Customer Care Manager

Hi Ann, Thanks for sharing your thoughts and for giving Derila a try, especially as you’re looking for an alternative to your BPap — I really hope the pillow brings you some much-needed comfort. I also appreciate you pointing out the confusion around the 70% discount applying only to the 4-count option. Clear pricing and offers are really important, so I’ll make sure your comments are passed on to the team so we can review how this is presented on the website and avoid any misunderstanding in the future. Thank you again for giving us a chance. Best regards, Joan Torres Derila Customer Care Manager

Hi Kaye, Thank you for taking the time to share such a detailed review and for giving us the chance to learn from your experience. I’m concerned to hear how the cover options were presented at checkout. Choosing accessories should feel clear and transparent, not like you’re being nudged into extras you don’t really want. I’ve flagged your comments to the team so we can review how those choices are displayed and make that process more straightforward. I also hear your hesitation about trusting the company now, and I don’t take that lightly. Your trust matters a lot to me, and feedback like yours is exactly what helps me improve how we communicate before and during purchase. If you’d like me to look more closely at your order or talk through the options you were shown, you’re welcome to reach out via https://derila.com/contact-2 using the subject line: Trustpilot - Derila, and I’ll make sure your message is reviewed as a priority. Best regards, Joan Torres Derila Customer Care Manager

Hi, Thank you for taking the time to leave a 4-star review and for sharing such thoughtful suggestions about the ordering experience. I really appreciate your ideas about being able to ask a question without feeling rushed by the countdown timer, and about seeing all the bonus products clearly before placing the order. That kind of feedback is incredibly useful, and I’ll make sure it’s shared with the team as we continue refining our checkout and page layout. Thanks again for helping us improve how Derila feels to shop with. Best regards, Joan Torres Derila Customer Care Manager

Hi Sandra, Reading your review really made my day. It’s wonderful to hear that Derila is working so well for you and that you find our website straightforward and easy to navigate. I personally pay close attention to how our customers experience both the product and the online journey, so your words mean a lot. Thank you so much for choosing Derila and for sharing your experience. Best regards, Joan Torres Derila Customer Care Manager

Hi Ava, I’m glad to hear the ordering itself felt easy, and I really appreciate you sharing your thoughts about the post‑purchase offers. That kind of feedback is very helpful when I’m looking at how our checkout flow feels from a customer’s perspective. Your suggestions about showing accessories on the main product page and giving a clear option to buy them separately make a lot of sense, and I’ll pass them on to our e‑commerce team for review as we keep refining the website experience. Thanks again for taking the time to spell this out so clearly. Best regards, Joan Torres Derila Customer Care Manager

Hi Robert, Thank you for taking a moment to share this review. I’m glad to hear the ordering process went smoothly, and I really hope the pillow brings you the comfort and benefits you’re hoping for once you’ve had some time to sleep on it. Best regards, Joan Torres Derila Customer Care Manager

Hi Tammy, I’m really glad to hear you’re sleeping better and finding the pillow comforting. That means a lot to us. At the same time, I understand your concerns about the checkout offers, pricing expectations, and the worrying phone call you received, as well as the wait for your order and the size feeling different from what you expected. That’s not the kind of overall experience we want for you. I truly appreciate you being so detailed and honest about it. Feedback like yours is very important as we keep working on clearer communication in our marketing and checkout process, and on improving how our partners interact with customers. If you ever have any questions about an order or communication you receive, you can always reach our customer service team directly here so they can look into it for you: https://derila.com/contact-2 Thank you again for giving Derila a chance and for sticking with it through the issues you faced. Best regards, Joan Torres Derila Customer Care Manager