Direct Solar Power

Thank you for your kind words! We’re glad to hear your purchase was smooth and that our team was able to quickly assist with your technical questions. Providing knowledgeable support and an easy buying experience is what we strive for, and we’re happy we could deliver that for you. We truly appreciate your trust and look forward to helping you again in the future!

Your order was originally shipped, marked as delivered and signed for. After you raised the concern that you hadn’t received it, we investigated with UPS and dispatched a replacement that same week. The replacement shipment we sent is also showing as delivered, with a confirmed signature at your address on file. Given that both shipments are confirmed delivered while you continue to report non-receipt, this situation has raised red flags internally. We’ve paused direct replies while we work with UPS to fully investigate what has happened and determine whether this is a genuine delivery issue or a false claim.

Thank you for bringing this to our attention. I can confirm that your inverter and balance-of-system components have shipped, but looking into your order I see the solar panels and battery have not yet been dispatched. I’ve raised a ticket internally with our logistics team to find out what caused the delay. One of our team members will reach out to you by tomorrow morning with an update on the shipping status and next steps. We appreciate your patience and will make sure you’re kept fully informed until your full system is delivered.

Thank you for the thoughtful review! We’re so glad to hear that our process—from clear product listings to fast delivery and real support—made things simple and reliable for you. That’s exactly the experience we aim to provide for every customer. We’re glad to be a permanent part of your solar journey, and we look forward to supporting you again with your future projects.

We are very sorry to see your review, especially since just hours before it was posted we emailed you directly to confirm that we would not leave you with a faulty unit. In fact, we specifically offered to escalate the warranty claim with EG4 on your behalf so that you can receive a replacement — something we normally ask customers to do themselves. We want to be clear: the EG4 12K Hybrid you purchased is covered by the manufacturer’s warranty. Like all distributors, we do not produce or alter the units, and defects, while rare, are addressed through the manufacturer’s warranty process. That is exactly why we offered to step in and assist you directly. It is not accurate to say that we “refused responsibility” or “washed our hands” of the situation. On the contrary, we went beyond our standard policy by offering to manage the escalation for you. We remain committed to working with EG4 until a resolution is in place for you. For anyone reading this, please know that Direct Solar Power stands by honesty, professionalism, and customer support. If a unit ever arrives defective, we work with our customers and the manufacturer to ensure warranty protections are honored and a working product is delivered.

Thanks for your note, and I’m sorry for the concern this caused. Kristina has already been in touch with you directly, and I’m glad we could clear things up. The issue that delayed your shipment has now been resolved, and your panels are on their way, as you’ve also been notified personally.

Edit: That is exactly the price that you paid - $200 and no sales tax were applicable to order due to the state you are in - we've shared the proof of this multiple times and it is also visible on your invoice. The price you were comparing and referring to as a "quote" was the price in cart once our promotion sets changed. That is not applicable to your case as we do not modify pricing on previous orders and promotions change based on season (sometimes a discount is given on the product, sometimes on the shipping or sometimes none). The price you paid remained less expensive than if you would try to go to checkout and view the final price, which again we have shown proof for. We’re sorry to hear you feel this way. After reviewing your order history and our team’s communications with you, we’d like to clarify — as our representatives explained to you multiple times — prices shown in a shopping cart are not formal quotes. They do not include shipping or applicable taxes, which are calculated at checkout and clearly itemized before payment. You received your items at the agreed-upon price with Alex and within the stated timeframe. Regarding your request to return the products: as outlined in our return policy (available on our website), returns are subject to a restocking fee to cover inspection, repackaging, and related costs. While we make every effort to work with every customer equally and serve every customer with the items or services they desire, repeated threats of legal action is not something we accept. As a privately owned company, we reserve the right to decline future business from individuals who engage in such conduct. We also note that you’ve chosen to post this review under a placeholder name. We will not share your actual name publicly, as we respect your privacy and you seem to wish to remain private. We aim to treat every customer fairly, and we regret that this experience did not meet your expectations.

Thank you for your detailed feedback, and we’re glad to hear you’re enjoying the performance of your mini split so far. We sincerely apologize for the issues you experienced with the delivery, panel configuration, and cable specifications. That’s not the level of service we aim to provide. At the time of this review, a member of our team has already reached out to you to discuss the situation and work on a resolution. Our goal is to make things right and ensure you have everything you need for your system to operate as intended, including on solar and battery power. We appreciate your patience and your recommendation despite these setbacks, and we’ll continue to work closely with you until all concerns are resolved.

Thank you for your kind words! We’re glad you had a great experience and appreciate you highlighting our direct shipping service. We look forward to helping you with your future solar needs!

Hi David, Thank you for taking the time to leave a review—we really appreciate it. You're right about the stock status; the product you ordered should have shown as out of stock at the time of your order. We've since made adjustments to prevent that kind of confusion moving forward. That said, I'm glad everything went smoothly once we had them back in stock and that shipping was quick. We’re always working to improve and feedback like this helps us get better.

Hi Mark, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you found our pricing fair and the shipping prompt. Your feedback means a lot to us and helps us keep providing the level of service you deserve. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing us for your solar equipment!

Hi Lawrence, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re thrilled to hear that Christian and the team could make your overseas purchase smooth and hassle-free. Clear communication and up-to-date information are so important, and we’re glad we could deliver that for you. It was truly a pleasure working with you too, and we’re always here if you need anything in the future. Thanks again for choosing Direct Solar Power!

Hi Micheal, Thank you so much for taking the time to share your experience with us—we really appreciate it! We’re glad to hear you’re happy with the panels, the price, and that the delivery went above and beyond your expectations thanks to the helpful driver. We understand how important it is to have timely tracking updates, especially with big purchases like solar equipment. We apologize for any worry those first few days caused and appreciate your patience while everything got sorted out.

Hi Matt, Thank you so much for your kind words and for trusting us with your first order all the way from Australia! We're thrilled to hear the busbars arrived just as expected and that we could resolve the shipping hiccup in time for your deadline. It was a pleasure helping you out. We truly appreciate your business and look forward to supporting you again in the future—whether it's another international order or anything else solar-related!

Hi Kevin, Thanks for your feedback, and I’m sorry for any confusion or frustration caused. Our system shows that tracking information was sent via email on June 4, 2025, but it's possible it may have ended up in your spam or promotions folder. I understand how frustrating it can be not to see updates. According to the tracking, your order was delivered and signed for today, June 17. Glad to see it made it to you! It looks like everything has been resolved, but if you run into any issues with your order or have questions, please don’t hesitate to reach out. Our team is always happy to help!

Thank you for your feedback! We’re glad to hear you were happy with both the product and the shipping price. If there’s anything else we can help with or if you have any questions down the line, don’t hesitate to reach out. We appreciate your support!

Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the shipping issue quickly and while keeping you updated along the way. We know how frustrating delays can be, so we always aim to be proactive, transparent, and dependable. Your feedback truly means a lot to us, and we're grateful you took the time to share your experience. If there's anything else you ever need, we're here to help!

Robert, we take this sort of situation very seriously and want to provide clarity for anyone reading this. This order was placed directly through our online website using a valid payment method, and our system (Shopify) marked it as Low Risk for fraud. There were no red flags or alerts at the time of purchase neither from our systems nor from you directly. We fulfilled and shipped the order promptly to the exact address which was entered at checkout, and even provided status updates to the email on file. On the morning of delivery—at exactly 8:32 AM—you called to request an address change while the package was already loaded on the UPS vehicle and out for delivery. We immediately contacted UPS to attempt a re-route, but due to the tight timeline, they were unable to intercept it. During that call, there was no mention of a stolen card or fraud—only that your coworker placed the order and that he may have listed the incorrect shipping address once placing the order. At no point prior to during the order process did you notify us that the card used was fraudulently used. We have full records of all communication— including both via phone and emails. We are currently responding to the chargeback you submitted with full documentation, including fraud analysis, shipping details, and all communication records. We want to be as transparent as possible to ensure this situation gets resolved promptly and fairly for both parties. Our team has personally reached out to better understand your side of the situation and see what we can do to work towards a mutually beneficial resolution. This situation followed an unusual set of circumstances, but we strive to serve every customer with transparency, integrity, and a commitment to quick and fair resolution.

Thank you for taking a chance on us — we know it can be a bit nerve-racking to order from a newer company, and we truly appreciate your trust. We're so glad our team could provide the clarity you needed and that both orders went smoothly. Hearing that you're coming back as you expand your system means a lot to us. We're here whenever you're ready for the next step!

Thanks so much for the great review! We’re glad to hear your order shipped quickly and that our chat support was helpful. If you ever need anything else, we’re always here to help.