Dolci Aveja US

Thank you so much for your kind words and for your second order! We’re so glad you’re enjoying the flavors—your support means a lot 💛

We’re truly sorry to hear about your experience and that our product didn’t meet your expectations. We always want our customers to enjoy our biscotti, and your feedback is very valuable. Please reach out to us directly—we’d love the chance to make this right.

Thank you for your review! We’re glad your order arrived quickly and in perfect condition. We appreciate your kind words and look forward to serving you again soon!

Hello Nichols, We’re very sorry to hear about your experience. We always strive to provide the highest quality products and service, and we truly wish you had reached out to us directly so we could have the chance to assist you right away. According to our records, your order was shipped via UPS 2-Day Air and delivered in under 48 hours, placed at your doorstep around 11 a.m. As outlined in our summer shipping policy, once a package leaves our facility we have no control over exposure to high temperatures or the time it may remain unattended outdoors. To help prevent these issues, we carefully pack all chocolate products in insulated boxes with ice packs to ensure safe transit. Given that your package arrived within 48 hours, it is unlikely that the melting occurred during transport, but rather after delivery if the box was left outside for too long. In addition, unless a package arrives visibly damaged, cookies should not be broken. If that had been the case, we would have gladly assisted you in filing a claim with UPS and could have explored options for a refund or replacement. Most importantly, our products are never stale or old. Everything we sell is made in small batches in Italy and shipped fresh by air to the U.S. If there had been any change in texture due to heat exposure, we would have been more than happy to work with you to resolve it. While some of the issues described are outside of our control, we remain committed to ensuring our customers enjoy the best experience possible. Please know we are always available to help and encourage you to reach out directly in the future so we can assist promptly. Sincerely, Dolci Aveja US

We truly appreciate your review! It’s great to know you enjoyed the cookies, and we look forward to seeing you again soon to continue serving you our sweets.

Thank you for your review! We’re glad your order arrived on time and that you enjoyed the cookies. We look forward to serving you again soon!

Thank you for your review! We’re so glad you love the torrone and cookies. At the moment we don’t have pignoli or fig cookies, but we truly appreciate your suggestion — it’s wonderful to hear how our sweets bring back memories of Italy!

Thank you for your review! We’re happy to hear your family enjoyed the cookies, as well as their quality and taste. We look forward to your next order!

Thank you for your kind words! We’re glad you enjoyed the cookies and had a great experience with our customer service.

Thank you for your review! We’re happy to hear you enjoyed our cookies and found them fresh and tasty. We appreciate your support!

Thank you for your review. We’re thrilledyou’re enjoying our service and products, and thank you for being a recurring customer. We look forward to continuing to serve you.

Thank you for your feedback. We’re sorry to hear that some items arrived melted and will do our best to ensure our products arrive in good condition. We pack them with great care, but shipping times and delays in transit or storage are unfortunately beyond our control. We’re sorry we didn’t meet your expectations and hope to serve you better next time.

Thank you for your thoughtful review! We're so glad you're enjoying the cookies and truly appreciate your continued trust. We look forward to serving you again soon!

Thank you so much for your kind words and support! We’re thrilled you enjoyed the cookies and had a great experience with us. We look forward to serving you again in the future!

Thank you so much for your kind words! We're honored to have you as a frequent customer and truly appreciate your support.

Thank you so much for your lovely review! We're thrilled you enjoyed the cookies and that everything arrived perfectly. We're always happy to add a little extra surprise—your support truly means the world to us!

Grazie mille, Danisa! 🇮🇹 We’re honored by your words. Your support means everything to us! 🍪✨