Doorstoyou

Hi James To say I'm perplexed by your review, would be an understatement. Having ordered the doors (Monday 13th January 2025) on behalf of your customer, who it transpired, due to illness, was project managing on behalf of another party, less than 24 hours after placing the order Online, you advised by Telephone that your immediate customer wished to change the specification of the doors. Despite the limited options available, I did EVERYTHING possible to mitigate the problem and find a viable solution, indeed, ON YOUR REQUEST, even entering into DIRECT DIALOGUE with YOUR customer to discuss her requirements and hopefully find a "compromise". Unfortunately, despite my best efforts, it was ultimately decided that the doors needed to be returned and accordingly, on Wednesday 15th January 2025 (14.41) I Emailed YOUR CUSTOMER, who had effectively taken SOLE CHARGE of this matter as your "proxy", formally advising the corresponding COSTS and TIMESCALES to effect the UPLIFT. Your customer responded by Email at 15.46 the SAME day, approving the costs/timescales and confirming that the REFUND should be PAID TO YOURSELF via PayPal (back to the card used in the original transaction). Due to circumstances beyond the control of DOORS TO YOU, the uplift took slightly longer than predicted, however YOUR CUSTOMER was kept FULLY UPDATED by Email and by Telephone and confirmed they were happy with the situation and how it was being resolved. On arrival of the doors at LPD's warehouse in Leeds, in line with standard protocol, they were fully inspected by the LPD Warehouse Team and validated that they were "as new" and therefore fit for resale, following which, a REFUND was issued by DOORS TO YOU for the full agreed amount at 19.03 on Monday 10th February and you were subsequently Emailed confirmation of the same at 19.19. At no stage throughout the process, did you, OR your customer raise any issues regarding the Customer Service levels, so as you'll appreciate, on the basis of the above facts, the withering award of 1 Star is both bitterly disappointing and I believe, wholly unwarranted.