# duntery.uk 评价与评分 > 来源: OK.one — https://ok.one/review/duntery.uk - 域名: duntery.uk - 分类: 购物与时尚 - 综合评分: 3.3 / 5 (253 条评价) - 评分分布 5→1 星: 55% / 4% / 1% / 2% / 39% - 所在地: China · Suzhou - 数据更新: 2026-10-25 duntery.uk（duntery.uk）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 253 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 39% 打了 1 星；商家回复了 85% 的差评；近 12 个月新增 24 条。数据最后更新于 2026-10-25。 ## 最新评价(第 1/13 页) ### ★☆☆☆☆ This company appears to be a scam - Jess · 2026-10-21 This company appears to be a scam. I ordered a dress that did not fit, and they make it utterly impossible to return a dress. I have emailed the support team multiple times to discuss the return process and they have given me the run-around. They say they will give me $20 to keep the dress because “shipping could be expensive and package could get loss,” also advised I “give it to a friend” or sell locally. Would not buy from this company. > 商家回复 (2026-10-21): We are sorry for the frustration and disappointment you experienced with our process. We’d love the opportunity to make this right and assist you further. Could you please share your order number with us? Our customer care team will review your case immediately and explore every possible option to help. Thank you again for your honesty — it helps us serve you and future brides better ### ★☆☆☆☆ Buyer Beware - elizabeth blanchard · 2026-10-20 Buyer Beware! We paid for expedited shipping, and it arrived late. The dress is also baggy and ill-fitting. Upon requesting a refund, I've been offered $21.00 along with keeping the dress that is no longer needed and doesn't fit. With expedited shipping, the dress totaled$124.09! That is a loss of $103.09. Their website brags of "easy return and refund". That is not true! Beware! ### ★☆☆☆☆ I ordered my baby shower dress from Duntery - Alejandrina Almaraz · 2026-10-17 I ordered my baby shower dress from Duntery on October 9 and paid $25.99 for expedited shipping. Since then, my order has remained at “confirmed,” with no shipping update or estimated arrival date. I emailed customer service and have not received a response. My baby shower is October 25, and now I’m worried my dress won’t arrive in time. Paying extra for expedited shipping and being left without updates or a response is extremely frustrating. This should have been an exciting purchase, but the lack of communication has made it stressful. I expected better service. > 商家回复 (2026-10-18): We sincerely apologize for the frustration and disappointment you experienced with our process. We’d love the opportunity to make this right and assist you further. Could you please share your order number with us? Our customer care team will review your case immediately and explore every possible option to help. Thank you again for your honesty — it helps us serve you and future brides better. ### ★☆☆☆☆ Terrible Service - Customer · 2026-10-07 Terrible Service Duntery is only offering £27 refund for a dress that was delivered terribly differently to what was promised - wrong sleeves, wrong length. > 商家回复 (2026-10-11): To assist you as quickly as possible, please send your order number and the recipient's information (name, phone number, email address) to our customer support team at [service@duntery.com]. Our team will contact you as soon as possible to resolve the issue. ### ★☆☆☆☆ Duntery not honoring request… - Customer · 2026-09-28 Duntery confirmed they would provide the sleeves of a different dress on the dress I ordered, and make it to a specific shoulder to waist measurement. Several days later I was told the dress had been shipped without taking these into account. Also, the hollow to floor length was specified at 134.5cm, and the delivered dress was 150. After 14 back and fourth emails they offered me £25 discount (increased in slow increments). They eventually said if I shipped the dress to China, I could get an 80% refund. Completely disappointing. > 商家回复 (2026-09-29): Sorry for the trouble. To assist you as quickly as possible, please send your order number and the recipient's information (name, phone number, email address) to our customer support team at [service@duntery.com]. Our team will contact you as soon as possible to resolve the issue. ### ★★★★★ My dress was delivered today and… - Angela Kwaramba · 2026-09-14 My dress was delivered today and honestly, I was anxious because of the reviews I saw here but I am satisfied with my dress, it’s tailored well and it’s the perfect size. I don’t have anything to complain about so I don’t see any reason not to give five stars. > 商家回复 (2026-09-17): Thank you for your wonderful 5-star review! We’re delighted your dress fits perfectly and that you are happy with it. Wish you a lovely time at your event! ### ★☆☆☆☆ Terrible refund policy-still Out of pocket 2 months from return - Sarah Trend · 2026-08-31 Both dresses were a completely different colour to the pictures. When I asked to return them, I was told I would only receive a partial refund. When I disputed this, they made every excuse for me not to send them back, even going as far as telling me to give them as a gift to someone. They only gave me the return address once I opened a dispute with Klarna and even then told me they wouldn’t refund me unless I closed it. I paid out of pocket to return both items 2 months ago but because they haven't picked up the items from their local depot, my refund is still in limbo. I highly believe they have not been collected on purpose as they tried to say there was a good chance they would go missing if returned. I’m still awaiting a refund of £78 2 months on. I can’t stress enough not to use this company. > 商家回复 (2026-09-03): We have been following up on your issues and are sincerely trying to solve them for you. To assist you as quickly as possible, please send your order number and the recipient's information (name, phone number, email address) to our customer support team at [service@duntery.com]. Our team will contact you as soon as possible to resolve the issue. ### ★☆☆☆☆ Poorly made - Emma Kirby-Kidd · 2026-08-29 Poorly made! Their refund policy is a joke and continually try to scam you into keeping the dress with partial refund. Steer clear, cheaper doesn’t mean easier. Quality is appalling and one of the dresses was literally falling apart on the wedding day. Cheap, Chinese, tacky dresses > 商家回复 (2026-08-30): We are very sorry. To assist you as quickly as possible, please send your order number and the recipient's information (name, phone number, email address) to our customer support team at [service@duntery.com]. Our team will contact you as soon as possible to resolve the issue. ### ★☆☆☆☆ Warning: Terrible Quality Control & Complete Failure to Follow Custom Measurements - THE MUTZNUTZ · 2026-08-27 Do not be fooled by the UK domain name; this company operates out of China and provides abysmal customer service. I explicitly chose to pay extra for a custom-made dress because I was concerned about their strict return policy if a standard size didn't fit. I provided precise measurements so I could be confident the dress would fit perfectly and avoid any return issues. I ordered a knee-length dress for my daughter, provided the requested measurements and also as an extra, explicitly provided a Hollow-to-Knee measurement of 56 cm (22 inches), alongside her total height (39.6 inches) and Hollow-to-Floor length (30.7 inches). They acknowledged these measurements in writing before production. When the dress arrived, it measured only 17 inches from hollow to hem—at least 5 inches too short. On a 39.6-inch child, an 17-inch garment sits far above the knee and implies physically impossible body proportions. When I brought this clear manufacturing error to their attention, they continually shifted their excuses. Initially, they claimed they had followed my instructions and only allowed a standard cutting leeway. It was only after I provided photographic evidence of the dress against a measuring tape, along with proof of the original measurements I submitted and pediatric proportion diagrams, that they changed their story entirely. They then absurdly claimed that "hollow to knee" is not the hem measurement for a knee-length dress—blaming me for their own pattern-cutting error. To make matters worse: They hid behind their "no returns on custom items" policy, completely ignoring that this was a manufacturing failure, not a customer ordering mistake. They offered an insultingly low £12 token for local alterations on a dress that is physically impossible to lengthen (there is no fabric in the hem to let down). Now that I have rejected their inadequate offer and requested a full refund or replacement, they have resorted to completely ignoring my emails. Despite taking every precaution on my end, Duntery failed to follow agreed specifications, made up excuses, and cut off communication. Avoid Duntery at all costs! **** Update to Merchant Response**** Duntery's response is completely disingenuous and ignores the hard evidence on record: 1. Ignored Pre-Production Proof: I have written confirmation and screenshots showing I supplied a 56 cm (22 in) Hollow-to-Knee measurement before manufacturing, which Duntery acknowledged. Despite this, they cut the dress to only 17–18 inches—over 5 inches too short—and now claim they "followed order dimensions." 2. Contradictory Excuses: Duntery explicitly admitted in writing that "this particular skirt is knee-length." Yet on a 39.6-inch tall child, an 18-inch dress sits high on the upper thigh, not at the knee. They offer custom sizing but cut from short, generic factory templates. 3. Unreasonable "Solutions": Offering £15 for local alterations is useless because there is zero hem allowance to let down. Following this review, they emailed asking me to spend more money by offering a discount code to buy a second dress to replace the defective one they ruined. Do not be fooled by their standard reply. I have exact tape-measure photos, receipt proof of submitted specifications, and written admissions from their team showing they ignored my custom measurements. Avoid this seller if you expect accurate sizing, honest communication, or accountability for factory mistakes. > 商家回复 (2026-08-30): We apologize for the inconvenience. As we discussed, all our products undergo quality inspection before shipment, and we also sent you product measurement diagrams. The product was shipped according to the dimensions of your order. We have been following up with you via email to offer better compensation and solutions. Please check your emails regularly. Thank you. ### ★☆☆☆☆ I was going g to purchase a dress until… - Annabelle Perkin · 2026-08-10 I was going g to purchase a dress until I checked their returns policy- Buyers Beware!! So basically if you order a dress standard size and it doesn’t fit, you can return it but they will charge you 20% of the dress value which is actually outrageous as they don’t even have any stores where you could go and try stuff on. Put me right off using them. This is the wording on their website. We accept returns for standard sized items within 7 days after receiving the order if it doesn't fit or you are not satisfied with it. Standard size:For any standard-size dress that is damaged, defective, or shipped incorrectly: full refund, including shipping and any expedited shipping charges. For products with no quality issues: We offer an 80% refund. Made to order size:For products with no quality issues: no refunds, for any reason. For products with quality problems: We offer 80% refund. > 商家回复 (2026-08-17): Dear Customer, We are honest to you,you can check our return policy on the website:https://duntery.uk/pages/return-policy. To assist you as quickly as possible, please send your order number and the recipient's information (name, phone number, email address) to our customer support team at [service@duntery.com]. Our team will contact you as soon as possible to resolve the issue. ### ★☆☆☆☆ I am very dissatisfied 😒 - Georgeta Dragoman. · 2026-07-14 I am very dissatisfied. I bought a dress. The website does not specify that it has 3 layers of skirt. And it is very heavy. The color does not match and neither does the size, even though I ordered according to the table. I have been trying to return it for a week. And I am not given any address, I will file a complaint about this. .. > 商家回复 (2026-07-15): We sincerely apologize and hope to help you resolve this issue. We have been following up with you via email. The dress we sent was exactly the same size and color as specified in your order. The difference may be due to different sizing standards or personal preference. We have already provided you with a better solution via email; please check it promptly. ### ★☆☆☆☆ Poor Return Policy and No customer Service - Mr Mathew Hart · 2026-07-04 The dress was fine but however did not fit my girlfriend’s body. Thus I needed to return it. I contacted the company via email to find out you must ask for a return 3 business days after receiving. This is unreasonable and unrealistic. I contacted customer service twice and they haven’t got back to me > 商家回复 (2026-07-06): We apologize for any inconvenience caused. We sincerely hope this information is helpful. Please see our return policy on our website: https://duntery.uk/pages/return-policy If you wish to apply for a return or refund, please contact us within 3 business days. Packages should be returned within 15 business days. We have contacted you multiple times, but you have not checked your emails. We have emailed you again to request compensation. Please check your email promptly. Thank you. ### ★☆☆☆☆ Never order from this company - Roneta Karmonaite · 2026-06-26 Never order from this company, they're a waste of money, time and nerves. I ordered this dress on the 30th of May and I need it for the 16th of June, i took the expedited delivery option. Guess what?! Its the 26th of June and there is no dress and no shipping/delivery information. Good thing the thing i needed to go to was cancelled. Im so angry!!! Oh thats not all. They kept sending emails asking me what length hollow I need with reconmended length compared to height, so i had to calculate it myself and then they send another saying its too long, so i said to them can you make it the length you think is best siuted please, they still emailed me asking what length, then when ive got angry and threatend to leave a bad review they reply oh we reconmend 150cm, WHICH IS WHAT I PUT ORIGINALLY WHEN I ORDERED WTF!!! And they keep dragging this out. Last reply from them was 5 days ago and today is 26th of June. They said it will be shipped in 48-72 hours and that as soon as its shipped theyll send me a shipping info email. Still nothing.... > 商家回复 (2026-06-28): We apologize for the inconvenience. As we discussed in our previous email, your order was a custom-made size, and some sizes you entered were incorrect. Therefore, we contacted you to confirm the correct sizes to ensure your order proceeds smoothly. We have expedited the process and provided a compensation plan in the email; please confirm it promptly. ### ★★★☆☆ Custom sizing - Valentine Fernandes · 2026-06-16 I just received my order today.. the colour is lush and the material is very soft and high quality but I'm disappointed with the size. I went for the custom sizing and doubled checked all the measurements but received way too big for me. > 商家回复 (2026-06-21): Dear valued customer We are very sorry that the dress size is not a perfect fit for you and the return process cause you inconvenience. We will try our best to improve about the issue. Now we do find a better solution for you and already replied you through your email , can you please check the inbox for our message ? We will spare no effort to help you solve the problem in time. Thank you for your time. ### ★☆☆☆☆ Impossible to return! - Agata · 2026-06-01 Waste of time. Impossible to return!!! 10 days I try to get return address and they keep sending me emails and convince me to not return, while dress is too long for me and not fit!!!! Their last email : "Give it to a friend: It might fit someone else perfectly and bring joy to them. Ø Alterations: Take it to a local tailor to have it modified to better fit your needs. Ø Sell it second-hand: There might be someone in the market looking for a similar item. We believe these options could be more practical and beneficial for you, considering the challenges associated with international returns." This site is completely joke! I'm going to contact my bank to get money back. > 商家回复 (2026-06-02): Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Can you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon. ### ★★★★★ Happy bride from Canada - Anick Turner · 2026-04-26 Ordering from Canada was incredibly easy! My dress was custom-made and fits exactly as requested. The craftsmanship, fabric, and color are all outstanding. On top of that, shipping was impressively fast, even though I’m on a different continent. Thank you, Duntery, for helping make my day even more special! ❤️ > 商家回复 (2026-04-28): Thank you so much for your heartfelt and wonderful review! We are absolutely delighted that your custom-made dress fits perfectly, and that you love the craftsmanship, fabric and color. It means a great deal to us that your ordering process was simple from Canada and that your international shipping was fast and smooth. We feel honored to be part of your special day. Enjoy every precious moment in your gorgeous dress! ### ★☆☆☆☆ Terrible customer service! - Craig Moss · 2026-03-05 I didn’t hear anything about my order for over 2 weeks and only when I contacted them asking for a refund did they then say the order was on its way. I didn’t realise it was being shipped from china - avoid!!! > 商家回复 (2026-03-09): Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon. ### ★☆☆☆☆ WORST COMPANY EVER!!!!!! - Mary · 2026-02-26 WORST COMPANY EVER!!!!!! Mother in law bought a dress of it and honestly looked nothing like the pictures!!! Thought it was coming from the UK but silly me didn't notice it was from China!! We are looking for a full refund which we are entitled to and now are saying we have to pay custom fees > 商家回复 (2026-03-09): Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon. ### ★☆☆☆☆ I have been contacting Duntery for weeks for a refund. - customer · 2026-02-23 I have been contacting Duntery every week since the 3rd Feb to request a refund, without any response. I am now out of pocket as my bridesmaid needed to find a dress using another site. I appreciate some people can lose out on over 100 pounds without much concern, but it is such a hit for us financially. Such a shame as the website was recommended to us by another customer. Cannot recommend this company due to return issues. > 商家回复 (2026-03-09): Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. Hope to hear from you soon. ### ★★☆☆☆ Poor return service - Francesca · 2026-02-23 Ordered 3 dresses, they didn't fit, had to pay to send them back and would only receive 80% of what I paid for them. I wouldn't recommend this company. > 商家回复 (2026-03-09): Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order. Did you give us the correct order number? Please check the information and confirm with us. Thank you for your time. 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