Decent product BAD SIZES NO customer service
My company recently started a cycling club designed a jersey and found Eclips Cycling as a great cost to order jerseys. We ordered jerseys and naturally we were excited! When we looked at the company reviews we saw plenty of remarks about the product and material that were positive and when I got mine that was true. One thing I saw in the reviews was that the jerseys ran small so since I like a loose firing jersey I ordered a 4x I am tall and have a large chest and arms. When I got it I was very suprised that what I received was a 1x per the tag and someone took it upon themselves to use a blue ballpoint pen to hand write 4x on the tag. Needless to say I could not even use the jersey as it did NOT fit! I paid extra, $10 to be exact, for the 4XL. I went to the company website clicked on contact us link and let the company know of the issue. No one has responded. I gave it a month and resent my concern to the company and several months later still no reply. So all in all I paid quite a bit for a jersey I was VERY EXCITED TO GET and can not use. I feel as if there is little I can do at this point since the company is overseas (China I believe) there is no contact number to call and no one emails back on how to rectify the issue and I am not willing to pay to ship it back (original shipping was $10 to have it sent to me in the USA) the product was good but for me unusable due to improper sizing. I spoke to my cycling team they all agreed the sizing was very small running. Needless to say we are not ordering the remaining team jerseys from this company.
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