so sorry that you had this experience,
We replied to your email of 17/10/2022 on the 23/10/2022. We asked for a video showing what the issue was, You responded on the 24/10/2022 but did not send a video. We then responded on 24/10/2022 explaining why we needed a video. We have not heard from you since then.
Ultimately, it looks like you were not happy with the purchase.
We have sent you another email. we are happy to work with you to resolve whatever issue you may be having.