# eleglide.com 评价与评分 > 来源: OK.one — https://ok.one/review/eleglide.com - 域名: eleglide.com - 分类: 车辆与交通 - 综合评分: 4.5 / 5 (61 条评价) - 评分分布 5→1 星: 80% / 7% / 5% / 2% / 7% - 所在地: United States - 数据更新: 2026-08-10 eleglide.com（eleglide.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 61 条用户评价，属于车辆与交通分类，口碑优秀。87% 的评价为 4 星及以上，7% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 很棒的客户服务 - Paul Oyeledun · 2026-07-04 很棒的客户服务。凯莉（Kayleigh）在我购买自行车期间和之后非常有帮助。 > 商家回复 (2026-07-10): Dear Customer, Thank you for your lovely feedback. We are truly glad to hear that you had a great experience with our customer service team. It is wonderful to know thatwe were able to assist you effectively during and after your bike purchase. Your satisfaction is our top priority, and we always strive to provide the best support possible to every customer. Should you ever need any further assistance, please do not hesitate to reach out – we are always happy to help. Wishing you many enjoyable rides with your new bike! Yours sincerely, Support@eleglide.com ### ★★★★★ Eliglide 无疑是一家伟大的公司 - Ihsan Ullah · 2026-06-30 Eliglide 无疑是一家伟大的公司，提供优质的产品。但他们最令人惊奇的是他们提供的终极支持。每当我的自行车出现问题时，他们都会尽快出面解决。我想特别提到 Kaylee（eliglide 的团队成员之一），每当我的自行车出现问题时，他都会立即联系我并提供解决方案。谢谢 Kaylee，谢谢整个 Eliglide 团队！ > 商家回复 (2026-07-10): Dear Customer, Thank you so much for your incredibly kind words and for taking the time to share your experience with us. We are truly touched by your appreciation and are delighted to hear that you consider Eleglide a great company with quality products. It is especially heartwarming to know that our support team were able to assist you promptly and effectively whenever you needed help. Your recognition means a great deal to us and motivates us to continue providing the best possible service to all our customers. We are always here for you, and we hope you continue to enjoy many great rides with your Eleglide bike. Should you ever need any further assistance, please do not hesitate to reach out. Wishing you all the best and many happy kilometres ahead. Yours sincerely, Support@eleglide.com ### ★☆☆☆☆ 糟糕的经历 - federica · 2026-06-29 糟糕的经历。我买了 Mopride 2 型号。仅仅一年多后，电池就没电了。支持服务反应迟钝，即使我想买新电池，也已经卖完了，他们说至少需要两个月才能再次开始发货。不要从他们那里购买任何东西。 > 商家回复 (2026-07-10): Dear Customer, Thank you for sharing your experience with us. We are genuinely sorry to hear about the battery issue on your Mopride 2 and the inconvenience this has caused you. We completely understand your frustration, and we sincerely apologise for the lack of responsiveness and the current stock situation regarding replacement batteries. Please rest assured that we take your feedback very seriously and are actively working to improve both our response times and product availability. We are doing our best to expedite the restocking process and will continue to enhance our service standards. While we regret that we cannot resolve your case immediately, we hope you will see our commitment to doing better in the future. Thank you for your honesty – it helps us grow and improve. Should you have any further questions, please do not hesitate to reach out. Yours sincerely, Support@eleglide.com ### ★★★★★ 良好的支持 - Alison · 2026-06-23 在我的电动自行车上的电机停止工作后，Kaylee 和 Eleglide 诊断出了问题并发送了替换件。服务非常好。 > 商家回复 (2026-06-25): Dear Customer, Thank you so much for your kind words and for taking the time to share your positive experience. We are truly delighted to hear that our Eleglide support team were able to assist you promptly and effectively in diagnosing the motor issue and arranging a replacement. Your satisfaction is our top priority, and knowing that we could help get you back on the road means a great deal to us. Should you need any further assistance in the future, please do not hesitate to reach out. We are always here to help. Wishing you many safe and enjoyable rides! Yours sincerely, support@eleglide.com ### ★★★★★ 售后服务非常好，而且… - xinya li · 2026-06-18 售后服务很好很耐心！服务团队知道我的自行车座椅被盗后，想尽一切办法帮助我解决问题。他们的回复非常迅速、详细且非常友善。 自行车本身并不昂贵，质量也很好。如果您正在寻找电动自行车，我强烈推荐这家公司给您 > 商家回复 (2026-06-19): Dear Customer, Thank you so much for your kind and encouraging words! We are truly touched by your thoughtful review. We are delighted to hear that our after-sales service team was able to assist you promptly and patiently, especially regarding the unfortunate theft of your bike seat. It is our genuine pleasure to go the extra mile for our customers, and your appreciation means a great deal to us. We are also very glad that you are satisfied with the quality and value of the bike itself. Your recommendation is the highest compliment we could receive, and it motivates us to keep improving our products and services. Should you ever need any further assistance, please do not hesitate to reach out. We are always here to help. Wishing you many safe and enjoyable rides ahead! Yours sincerely, support@eleglide.com ### ★★★★★ Eleglide提供最好的服务 - Andre de Bruyn · 2026-06-14 我在 2025 年 3 月为我们的儿子（15 岁）购买了一辆 Eleglide T1 自行车（英国/中国：英文网站）。通过互联网。一年后，我儿子的后刹车出现了问题。有一部分折断了。此外，由于跌倒或人为破坏，车头灯也熄灭了。电缆断裂。那时保修期已过。 Eleglide 的 Kaylee 完美地解决了我们的两个问题，给我们寄来了新的制动钳和新的线束。真的就一个字：太棒了！我们在 30 分钟内解决了这两个问题。再次感谢，凯莉。或者正如马克斯·维斯塔潘所说：简直可爱 翻译成荷兰语/vertaald： 我们通过互联网在 maart 2025 een Eleglide T1 fiets voor onze zoon (15 jaar) 上进行了预订。 Na een jaar 遇到了 achterrem 的问题。 Een onderdeel 心碎了。 Bovendien 是 de koplamp kapot gegaan，waarschijnlijk 门 een val 破坏行为。 Een kabel 被破坏了。 De garantie is inmiddels verlopen。凯莉·范·埃莱格利德 (Kaylee van Eleglide) 在完美的门上失去了问题，并在新的雷姆克劳 (Kaylee van Eleglide) 和新的卡贝尔布姆 (Kabelboom te Sturen) 上完成了任务。 Echt，用一句话来说：geweldig！我们在 30 分钟的比赛中遇到了问题。 Nogmaals bedankt，凯莉。 Max Verstappen zou zeggen 的 Zoals：gewoonweg fantastisch > 商家回复 (2026-06-19): Dear Customer, Wow—thank you so much for your incredibly kind and detailed review! We are truly touched by your heartfelt words. We are absolutely delighted to hear that we were able to assist you promptly and effectively, even after the warranty period had expired. It is our genuine pleasure to go above and beyond for our customers, and knowing that we were able to help you fix both the brake and headlight issues in under 30 minutes is truly rewarding. Your appreciation means the world to us, and your feedback has been shared with the entire team—it will certainly make their day! We are also thrilled that your son is enjoying his Eleglide T1 bike. Thank you for your trust and for recommending us. Should you ever need any further assistance, please do not hesitate to reach out. We are always here to help. Wishing your family many more safe and joyful rides! Yours sincerely, support@eleglide.com ### ★★★★★ 运输速度非常快，而且非常容易…… - Evelyn Moran · 2026-06-14 · 已验证 运输非常快并且非常容易组装。 > 商家回复 (2026-06-19): Dear Customer, Thank you for your kind feedback! We are very glad to hear that you were impressed with the fast shipping and found the assembly process easy and straightforward. Your satisfaction is truly important to us, and we always strive to make the entire experience—from ordering to riding—as smooth as possible. Should you ever need any assistance in the future, please feel free to reach out. We are always here to help. Enjoy your rides and thank you for choosing us! Yours sincerely, support@eleglide.com ### ★☆☆☆☆ 无能 - Bernie Kirwan · 2026-06-08 · 已验证 无能 我订购了一辆徒步自行车，但得到了一辆山地自行车。我通过他们的支持热线联系了 eleglide.com，但他们没有提供任何帮助，并且对他们的错误不承担任何责任。花很多钱买错自行车而且再也没有回来。非常失望。 > 商家回复 (2026-06-09): Dear Customer, Thank you for your feedback, and we are sorry to hear that you remain disappointed. However, as previously communicated via our email correspondence, our records clearly show that the bike you ordered was the Mountain Bike Mopride 2, not the trekking bike. We did not make an error in fulfilling your order. We have since provided you with both the order confirmation email and the official invoice for your reference. To date, we have not received any further response from you pointing out specific discrepancies in those documents. At the time, we also offered you several reasonable solutions, including exchange or refund, while noting that the return shipping cost would be your responsibility given that the selection was made at the time of purchase. We also suggested an alternative solution for your consideration. We have now once again reached out to you via email to confirm the situation. Could you kindly check your inbox (and spam/junk folder) and respond so that we can work towards a proper resolution? We take all customer concerns seriously and remain committed to assisting you through official channels. Best regards, support@eleglide.com ### ★★★★★ Kaylee 出色的客户支持 - Ricardo Martinez Munoz · 2026-06-02 凯莉很棒，当我丢了钥匙时，她给了我很多帮助。她总是回复得很快，非常友好，解决我的问题比我预期的要快得多。由于她的专业精神和奉献精神，整个经历非常顺利且无压力。 我对 Eleglide 的客户支持非常满意，尤其是 Kaylee。优质的服务和良好的客户体验。谢谢你，凯莉！ > 商家回复 (2026-06-19): Dear Customer, Wow—thank you so much for your incredibly kind and heartfelt words! We are truly touched by your thoughtful review. I am absolutely delighted to hear that I was able to assist you promptly and effectively when you lost your key. Knowing that I could help make the process smooth and stress-free for you is the greatest reward I could ask for. Your appreciation means the world to me and to the entire Eleglide team. Your feedback has been shared with everyone, and it will certainly inspire us all to continue delivering the best possible service to our valued customers like you. Should you ever need any further assistance, please do not hesitate to reach out. It is always my pleasure to help. Wishing you many wonderful and safe rides ahead! Yours sincerely, support@eleglide.com ### ★★★★★ 很棒的体验 - Georg Jokhana · 2026-06-02 非常棒的体验，我的电动自行车因为缺货而迟到了，但得到了很棒的补偿来弥补这一点。总体来说很棒的客户服务等等 > 商家回复 (2026-06-19): Dear Customer, Wow—thank you so much for your wonderful and encouraging review! We are absolutely delighted to hear that, despite the initial delay due to stock issues, you had an overall awesome experience with us. It means a great deal to us that you appreciated the compensation we offered—our goal is always to make things right for our customers, and knowing that we succeeded in your case is truly rewarding. Your kind words about our customer service will be shared with the entire team, and they will certainly be motivated to keep delivering their best. Should you ever need any assistance in the future, please do not hesitate to reach out. We are always here to help. Enjoy your rides and thank you for choosing us! Yours sincerely, support@eleglide.com ### ★★★★★ 幻想曲 - Simona Adele Grassi · 2026-05-26 在我使用 Eleglide M2 自行车近一年后，我可以说这是一辆坚固的自行车，发动机工作良好，电池与其他品牌（著名）相比，变速箱精确，与当今市场上的大多数自行车相比，提供三个前运输，因此您真正可以设置一切。去年我有机会联系了援助服务部门，他们快速、务实、果断。我认为，如果我在商店花更多钱购买自行车，我无论如何也不会获得这项让客户满意的服务。从自行车的组装到测试，甚至到今天，他们在各个阶段都与我保持着密切的联系，无论是大大小小的澄清。如果你想骑电动自行车但又犹豫不决，我强烈推荐它，Eleglide 确实很有效。建议！！！诗。周六，我和一些朋友一起挑战了加维亚山口，太棒了！ > 商家回复 (2026-06-19): Dear Customer, Wow—thank you so much for your incredibly detailed and heartfelt review! We are truly touched by your kind words and the time you took to share your experience. We are absolutely delighted to hear that after almost a year of use, your Eleglide M2 continues to impress you with its robustness, reliable motor, precise gearbox, and battery performance that rivals even the most famous brands. It's especially rewarding to know that the three front chainrings have given you the versatility you need for various terrains. Your recognition of our after-sales service means a great deal to us. Knowing that we were able to support you effectively at every stage—from assembly to testing and beyond—truly validates our commitment to being close to our customers and ensuring their satisfaction. And what an achievement to conquer the Gavia Pass with your friends! We are so proud that our bike could accompany you on such a wonderful and memorable ride. That is exactly the kind of adventure we hope our products will enable. Thank you for your high recommendation and your trust in Eleglide. Should you ever need any further assistance, please do not hesitate to reach out—we are always here to help. Wishing you many more fantastic rides and adventures ahead! Yours sincerely, support@eleglide.com ### ★★★★★ 无可挑剔👍 - David Gaborieau · 2026-05-26 · 已验证 > 商家回复 (2026-06-19): Dear Customer, Thank you so much for your perfect rating and wonderful feedback! We are truly delighted to hear that you had an impeccable experience with us. Your satisfaction is our greatest reward and motivation. We always strive to deliver the highest quality products and service, and it means a great deal to us to know that we met your expectations. Should you ever need any assistance in the future, please do not hesitate to reach out. We are always here to help. Enjoy your rides and thank you for choosing us! Yours sincerely, support@eleglide.com ### ★★★★★ 您拥有良好的品质和良好的价格。 - Boye Mortensen · 2026-05-21 · 已验证 > 商家回复 (2026-05-22): Dear Customer, Thank you very much for your kind feedback. We are delighted to hear that you appreciate the good quality and fair price of our product. Providing excellent value for our customers is always our goal. If you ever need any assistance, please do not hesitate to contact us. Thank you again for your support. Best regards, support@eleglide.com ### ★★★★★ 很棒的服务和很棒的自行车 - Mikii · 2026-05-19 · 已验证 很棒的服务和很棒的自行车！ ⭐⭐⭐⭐⭐ 我购买 Eleglide M2 的经历非常美妙。从开始到结束，一切都很顺利。在线支持人员非常乐于助人，在购买前快速回答了我的所有问题。 运输非常快，自行车完好无损，完全没有任何问题。一切功能齐全，并且完全按照其应有的方式工作。强烈推荐商店和自行车！ > 商家回复 (2026-05-21): Dear Customer, Thank you so much for your wonderful review and for giving us a 5-star rating! ⭐⭐⭐⭐⭐ We are truly delighted to hear that you had a fantastic experience purchasing the Eleglide M2. It’s great to know that our online support team was able to assist you promptly and that your questions were answered clearly before your purchase. We also appreciate your kind words about the fast shipping and the perfect condition of your bike upon arrival. Knowing that everything is functioning as expected and that you are satisfied with your purchase brings us great joy. Thank you again for recommending both our store and the Eleglide M2. If you ever need any further assistance, please don’t hesitate to reach out. Wishing you many happy and safe rides! Sincerely, support@eleglide.com ### ★★★☆☆ 我在放自行车时遇到了麻烦…… - Fedor Kubantsev · 2026-05-07 · 已验证 我在组装自行车时遇到了麻烦，而且它比我预期的要晚。你说过你会给我补偿的。请与我联系。 > 商家回复 (2026-05-08): Dear Customer, Thank you for sharing your feedback. We understand that you have encountered difficulties with the bike assembly and that the delivery arrived later than expected. Please accept our sincere apologies for any inconvenience this may have caused. Regarding the compensation and assembly issue you mentioned, please kindly check your email inbox (including the spam/junk folder) for our detailed response and proposed solution. We have already provided the necessary guidance there. To help us resolve your case efficiently and ensure proper follow-up, we would greatly appreciate it if you could continue the conversation via email. Should you have any further questions or need additional clarification, please do not hesitate to reach out to us directly by email. Thank you for your understanding and cooperation. Best regards, support@eleglide.com ### ★★★★★ 工作人员非常好 - customer · 2026-05-07 > 商家回复 (2026-05-14): Dear Customer, Thank you so much for your wonderful review. We are truly delighted to hear that you had a positive experience with our staff. Your kind words mean a lot to us and serve as a great encouragement for the entire team. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always here to help. Thank you again for your support. Sincerely, support@eleglide.com ### ★★★★★ 快乐的 ！ - John Conway · 2026-05-06 · 已验证 免费送货很棒。跟踪服务非常好。自行车看起来很有价值，还没有真正尝试过。 > 商家回复 (2026-05-14): Dear Customer, Thank you so much for your kind review. We are delighted to hear that you were happy with the free delivery and that you found our tracking service very good. It's also great to know that the bike looks like great value to you. Once you have had the chance to try it out properly, we would love to hear more about your riding experience. Please feel free to reach out if you have any questions or need any assistance. Thank you again for choosing us. We truly appreciate your support. Sincerely, support@eleglide.com ### ★★★★★ 奥斯曼先生 - Mohsen O. · 2026-05-06 Eledie 的 Kaylee 先生非常棒。很棒的客户服务！该代表很友好、乐于助人，并且快速、专业地解决了我的问题。 > 商家回复 (2026-05-14): Dear Customer, Thank you so much for your kind words and for taking the time to share your positive experience. I am truly delighted to hear that we were able to assist you effectively and that you found our customer service friendly, helpful, and professional. Your recognition means a great deal to us and will serve as wonderful encouragement for the entire team. Should you need any further assistance in the future, please do not hesitate to reach out. We are always here to help. Thank you again for your support and trust in Eleglide. Sincerely, support@eleglide.com ### ★☆☆☆☆ 现在...电池不起作用... - Evelyn Claudia Ziemann · 2026-05-03 我确实取消了合同。测量电池后他们不相信。我想要回我的钱。够了够了。他们有我两个月的钱，我有自行车，但根本无法使用！小心 Eleglide 自行车！ 下一个问题...电池不工作。 eleglide 的电动自行车唯一的问题...... 我得买个万用表来检查电池，当然，我给你量了一下……我确信测量结果显示为零。我很好奇 eleglide 要求我做什么以及他们想要哪个视频。天哪，我两个月前买了一辆电动自行车，我按要求付款了，但只有问题......我简直不敢相信这里发生了什么！再也不会，再也不会！！如果出了什么问题没有人帮忙！我想，他们不相信我不能使用自行车！ 我无法安装车把，因为定位车把的两个螺丝，即使是自行车专家也无法打开。有那么紧。结果我不能使用自行车。运气不好还是什么？我可以取消 PayPal 付款并查看是否有帮助吗... > 商家回复 (2026-05-04): Dear Customer, Thank you for your feedback, and we are truly sorry to hear that you are unable to use the bike due to the handlebar installation issue. Please allow us to clarify: our customer support team has already been in contact with you via email regarding this matter. As mentioned in our email communication, in order to accurately identify the cause of the problem and provide the correct solution, we need a short video showing the two screws that cannot be opened. To date, we have not yet received the requested video from you. Without a clear view of the issue, we are unable to determine whether the cause is a manufacturing defect, improper assembly attempt, or other factors. Once we receive the video, we will immediately review it and provide a proper solution in accordance with our warranty policy, including replacement parts if applicable. We sincerely ask you to kindly provide the video via email so that we can help you resolve the issue as quickly as possible. Please also note that opening a PayPal dispute before we have had a chance to fully assist you may delay the resolution process. Thank you for your understanding. We look forward to your video and the opportunity to make things right. Best regards, support@eleglide.com ### ★★★★☆ 满意，但不是100% - Cen · 2026-04-22 我真的很高兴凯莉/客户服务人员与我交谈，态度友善、冷静和专业，我以为这是一个骗局，但事实并非如此。自行车的质量非常好，包装非常安全。缺点是运输/交货时间，幸运的是花了将近一个月的时间才收到。所以我给 4/5 星。最后，一切都好。 > 商家回复 (2026-05-14): Dear Customer, Thank you very much for taking the time to share your detailed feedback. We are truly pleased to hear that our customer service team were able to provide you with a friendly, calm, and professional experience, and that any concerns about legitimacy were put to rest. It is also great to know that you are satisfied with the quality of the bike and the secure packaging. However, we fully understand your frustration regarding the shipping and delivery time. Please accept our sincere apologies for the delay. We are continuously working to improve our logistics to ensure faster delivery for our customers in the future. Your honest rating of 4/5 means a lot to us, as it helps us identify areas where we can do better. We are glad that in the end, everything worked out well for you. Thank you again for your support and understanding. Should you need any assistance in the future, please feel free to reach out. Sincerely, support@eleglide.com --- - 全部评价与筛选: https://ok.one/review/eleglide.com - JSON 接口: https://ok.one/api/companies/eleglide.com - 评分口径与数据来源: https://ok.one/methodology/