# eManualOnline 评价与评分 > 来源: OK.one — https://ok.one/review/emanualonline.com - 域名: emanualonline.com - 分类: 媒体与出版 - 综合评分: 4.4 / 5 (200 条评价) - 评分分布 5→1 星: 79% / 6% / 3% / 1% / 13% - 所在地: United States · Wilmington - 数据更新: 2026-09-06 eManualOnline（emanualonline.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 200 条用户评价，属于媒体与出版分类，口碑良好。85% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、客户服务、使用体验。数据最后更新于 2026-09-06。 ## 最新评价(第 1/10 页) ### ★★★★★ i had a problem and you help me solved - Luiggi M Amadei · 2026-09-04 i had a problem and you help me solved, i'm glad. ### ★★★★★ Thanks to EmanualsOnline for the… - Stef Edwards · 2026-09-02 Thanks to EmanualsOnline for the constant service when I had trouble finding the relevant sections in my manual, and to RJ for the informative and helpful remote session Regards Stephen Edwards > 商家回复 (2026-09-02): Thank you, Stephen! We're really pleased we could help you find the relevant sections of your manual. A special thanks for mentioning RJ too. It's great to hear the remote session was informative and helped you get the most from your manual. We really appreciate the 5 stars! Best, Jon @ Customer Relations ### ★★★★★ Clear information and all in one book - ronald duijndam · 2026-08-30 Clear information and all in one book > 商家回复 (2026-08-31): Hi Ronald - Thank you for the 5-star review! We're pleased to hear you found the information clear and appreciate having everything together in one comprehensive manual. Best, Jon @ Customer Relations ### ★★★☆☆ Has plenty of information - H D Wolfe Jr · 2026-08-30 Has plenty of information, hard to access what you need because of no table of contents. Contacting is almost impossible. > 商家回复 (2026-08-31): Hi H D Wolfe Jr - We're sorry you've found the manual difficult to navigate and that you had trouble reaching us. Many of our manuals don't have a traditional table of contents. Instead, they use a fully interactive bookmarks panel, with the manual broken down into chapters and sections so you can jump directly to the information you need. We'd be more than happy to show you how to access and use this. Unfortunately, we can't identify your purchase from the details in this review. Please provide your order ID or the email address used for your purchase, and I'll make sure we assist you right away. Best, Jon @ Customer Relations ### ★★★★☆ I purchased and incorrect book - Howard Duvall · 2026-08-27 I purchased and incorrect book, after contacting the company with the approprate information, they went me the correct book at no charge. > 商家回复 (2026-08-31): Hi Howard - Thank you for your review! We're glad our team could quickly sort things out after the initial manual wasn't the right one and provide the correct replacement at no additional cost. Thanks for giving us the opportunity to put it right! Best, Jon @ Customer Relations ### ★★★★★ Manual has all the important information - Kim Morton · 2026-08-24 > 商家回复 (2026-08-26): Hi Jim - Thank you for the 5-star review! We’re pleased to hear the manual contains all the important information you need. We really appreciate your feedback and support! Best, Jon @ Customer Relations ### ★★★★☆ Easy to do. - Ian Reid · 2026-08-19 Easy to do. Would be nice if cheaper. Manuals very useful. > 商家回复 (2026-08-20): Hi Ian - Thank you for the feedback! We’re glad you found the process straightforward and, most importantly, that the manuals have been useful. We appreciate your thoughts on the pricing too. We always aim to provide comprehensive repair information at good value, and feedback like yours is always welcome. Best, Jon @ Customer Relations ### ★★★★★ Fast and Easy - Ronald Moody · 2026-08-16 Easy to order, download and use. Immediately helpful in completing a needed repair to my boat. > 商家回复 (2026-08-19): Hi Ronald - Thank you for the 5-star review! Great to hear the whole process was quick and straightforward, and even better that the manual helped you complete the repair on your boat straight away. We really appreciate your feedback! Best, Jon @ Customer Relations ### ★★★★★ eManual Online were very helpful and met my requirements - Andy Welland · 2026-08-13 eManual Online were very helpful and replied to my emails straight away. They instantly rectified an issue. I need wiring diagrams for different manufacturers and they were very helpful in finding me the right download to meet my requirements. Highly recommended and if you are not sure, the customer help desk will answer all your questions. Many thanks indeed, Andy > 商家回复 (2026-08-19): Hi Andy - Thank you, Andy! It’s great to hear our team responded quickly and was able to resolve the issue straight away. We’re especially pleased we could help you find the right wiring diagrams for the different manufacturers you’re working with. Thank you for the recommendation and for highlighting our support team! Best, Jon @ Customer Relations ### ★★★★★ Right manual first time with first class assistance - Rikki · 2026-08-07 I had the greatest experience with eManual Online. I contacted them to help me find the correct manual for the car and engine I have. They had that manual and they also were extremely efficient with their communications. They even helped me through the installation and setup of the manual too. They are extremely helpful and they genuinely care about getting you the right product and delivering a top class service. It’s not often you come across a company like this nowadays. I will definitely be purchasing from here again. Thank you so much. > 商家回复 (2026-08-10): Hi Rikki - Thank you for such a fantastic review! It’s great to hear our team helped you find the correct manual for your exact vehicle and engine, then stayed with you through the installation and setup too. We genuinely appreciate your comments about our service. Making sure customers end up with the right product and can actually use it is exactly what we aim for. We look forward to helping you again! Best, Jon @ Customer Relations ### ★☆☆☆☆ Avoid unless you have a degree in IT - jimhughs · 2026-08-06 Avoid unless you have a degree in IT The whole file.ova virtue box is ridiculous. I'm being forced to load stuff on my my computer that I'd rather not. a. it won't run on osMAC (arm silicon only, doesn't work with apple silicon) b. when I tried on windows, it gave a warning about having to update stuff manually later. This is all incredible time consuming and I've had to draw a line at wasting any more of my precious time on it. I wanted a product I could just use, not something that I have to have a degree in computer science to use. rip off avoid unless you have several hours to spare to just install, open and read the file. Dive in if you like battling for hours with extra software, virtual machines, compatibility issues and updates that don't match. > 商家回复 (2026-08-10): Hi James - We’re sorry the initial setup proved so frustrating. We completely appreciate that not everyone wants to install virtualisation software just to access their repair information, and in your case it’s clear the OVA setup wasn’t the right solution for you. That’s exactly why, since receiving your feedback, our support team has provided you with an alternative. We’ve now arranged online access to the OEM repair software, which completely removes the technical hurdles you’ve described. There is no OVA file to download, no VirtualBox to install, no virtual machine to configure and no compatibility setup required. You simply log in through your web browser and access the repair information online. In hindsight, given the difficulties you were experiencing, this option should have been offered to you sooner and we apologise for the time you spent trying to get the downloadable version running. We’re now waiting to hear back from you once you’ve had an opportunity to try the online version. We genuinely hope the alternative resolves the issues you’ve experienced and, if you’re satisfied with the solution, we’d appreciate you revisiting your review to reflect the final outcome. Best, Jon @ Customer Relations ### ★★★★★ Always a 100% great experience with… - customer · 2026-08-06 Always a 100% great experience with this company. Instant delivery and online availability to download immediately. Safe and secure. Sign in and register, look at a manual, then wait a day or 2 you will get a NICE discount offer for that manual! My offers are usually 25% off! That makes the decision for me! I have also used their Customer Service when getting the manuals up and running, they are very responsive and helpful. They are my go-to place for any manuals; cars, trucks, tractors, equipment. No need to go anywhere else. > 商家回复 (2026-08-10): Thank you for the incredible feedback and for continuing to choose us! It’s fantastic to hear eManualOnline has become your go-to for everything from cars and trucks to tractors and equipment. We’re especially pleased you’ve had consistently good experiences with both the instant access and our support team whenever you’ve needed a hand getting a manual up and running. And it sounds like you’ve definitely figured out how to make the most of those discount offers! 😄 We really appreciate your continued trust and support. Best, Jon @ Customer Relations ### ★★★★★ I had difficulty with the download link… - Donald Kellis · 2026-08-05 I had difficulty with the download link providing a corrupted document. Customer service got me a different link and the manual download and unzipped great. eManaulOnline has come through once again :) > 商家回复 (2026-08-10): Hi Donald - Thank you for the 5-star review! We’re glad our support team could quickly provide an alternative link and get you a clean download after the initial file issue. Even better to hear everything extracted perfectly and you’re up and running again. Thanks for continuing to trust eManualOnline! 😊 Best, Jon @ Customer Relations ### ★★★★★ 非常好的支持 - Anders Larsson · 2026-08-03 ​我为我的欧宝 Insignia 订购了一本手册。 不幸的是，该文件无法下载，所以我联系了客户支持，他们一步一步地帮助了我，包括安装 VirtualBox。 非常专业和快速的帮助。 强烈推荐！ > 商家回复 (2026-08-10): Hi Anders - Thank you for the fantastic 5-star review! We’re pleased our team could guide you through everything step by step and get the VirtualBox setup working with your Opel Insignia manual. It’s great to hear you found the support both quick and professional. We really appreciate the recommendation! Best, Jon @ Customer Relations ### ★☆☆☆☆ 联系 eManualOnline 因为我可以…… - Darius Cepas · 2026-07-31 联系了 eManualOnline，因为我无法登录并访问我购买的产品。我向他们通报了该问题并请求帮助解决该问题。 他们后来没有帮助我恢复访问权限，而是告诉我，因为我提出了争议，他们不会提供访问权限，我需要再次购买该产品。 我支付了该服务的费用，但报告说我无法使用它，并希望获得支持来帮助解决问题。根据我的经验，要求客户再次购买相同的产品而不是解决访问问题是不可接受的。 我分享我的经验，以便其他客户可以在购买之前阅读它，并仔细考虑他们可能获得的客户支持水平。 > 商家回复 (2026-08-10): Hi Darius - We’re sorry to read about your experience. Being unable to access something you’ve purchased is understandably frustrating, and we’d like the opportunity to investigate exactly what has happened here. Unfortunately, we’ve been unable to locate an order or support history under the name Darius Cepas, so at the moment we cannot verify the circumstances surrounding the dispute or why you were advised to purchase again. We’ve requested your contact details privately through Trustpilot. Please respond to that request with your order information so we can locate your account, review the full support history and establish exactly what happened. Once we can identify your purchase, we’ll be in a much better position to address this properly rather than make assumptions about your case. We look forward to hearing from you and hopefully getting to the bottom of this. Best, Jon @ Customer Relations ### ★☆☆☆☆ 一堆电子邮件都没有帮助，很失望…… - V MAN INDUSTRIES · 2026-07-30 令人失望的是，一堆毫无根据的电子邮件无法打开或下载我付费的手册。给他们发电子邮件没有帮助 骗子 骗子 骗子 如果我可以 LEVAE -减去 1000000 颗星我会 > 商家回复 (2026-07-30): Hi Stephen, We’re sorry to hear you’ve been frustrated by this experience, however we’d like to clarify a few points. You contacted our support team because you were having trouble downloading your OEM software. We responded promptly with the download instructions and installation guide, and when that didn’t immediately resolve the issue, we didn’t leave you there. We offered an alternative browser-based version that requires no downloads or software installation at all. We’ve already set up your online access and sent you your login details, allowing you to access the manual directly through your web browser. While the online version doesn’t support printing, it provides immediate access to the repair information without the need to install VirtualBox. We appreciate that technical issues can be frustrating, but describing our support as “no help” isn’t an accurate reflection of what took place. Our team replied quickly, offered multiple solutions, and proactively configured an alternative access method so you could continue without delay. If there’s anything further preventing you from accessing the manual, we’re still here and happy to help get you up and running. Best, Jon @ Customer Relations ### ★★★★★ 很棒的服务！ - Alexa Perry · 2026-07-29 我需要一份几个月前的订单副本，他们很快就找到了，没有任何问题！优秀的客户服务！ > 商家回复 (2026-07-30): Hi Alexa - Thank you for the fantastic 5-star review! We’re delighted we could quickly locate your previous order and get you back up and running. That’s one of the benefits of keeping your purchases on record, they’re always there when you need them. We really appreciate your kind words about our customer service! Best, Jon @ Customer Relations ### ★★★★★ 我最初发现一些接线...... - 雪永恭一 · 2026-07-27 我最初发现我购买的 PDF 中缺少一些接线图。 我联系了客户支持，他们很快就提供了 VirtualBox 版本的 GM 服务信息系统来帮助我。 它包含完整的接线图，现在一切正常。 出色的客户支持。谢谢你！ > 商家回复 (2026-07-29): Hi Kyoichi - Thank you for the fantastic 5-star review! We’re really pleased our team could step in when you discovered the missing wiring diagrams and provide the complete GM Service Information system as an alternative. Even better to hear you’ve now got all the wiring information you need and everything is working perfectly. Thanks for giving us the opportunity to get it sorted! Best, Jon @ Customer Relations ### ★★★★☆ 我喜欢轻松查找手册...... - Richard Lucas · 2026-07-26 我喜欢在线查找手册的便捷性。我能够打印出所需的页面，并且快速链接非常有用！ > 商家回复 (2026-07-27): Hi Richard - Thank you for the great review! We’re pleased you found the manual easy to locate and navigate. Being able to follow the quick links and print only the pages you actually need certainly makes things easier when you’re working on the vehicle. We really appreciate your feedback! Best, Jon @ Customer Relations ### ★★★★★ 将文件下载到...时遇到问题 - Joshua Berg · 2026-07-26 将文件下载到我的计算机时遇到问题，客户服务在几秒钟内提供了帮助。 > 商家回复 (2026-07-27): Hi Joshua - Thank you for the great feedback! It’s fantastic to hear our team jumped in within seconds and helped get the download issue sorted. Quick support when something doesn’t quite go to plan is exactly what we’re here for. 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