Endaring Hair

Hi love, we’re truly sorry to read your experience — traveling and planning around a delivery is stressful, and the last thing we want is for you to feel unsupported. We’ve checked our system and weren’t able to locate any order under your name. Could you please DM us your order number or the email used at checkout? Once we have that, we can: Track the shipment history Verify the address Check the carrier’s last scan And provide the right solution, including reshipment or refund if applicable We also want to mention that we did place a holiday notice on our website during that period. However, we understand that it may not have been clear or visible enough — especially when timing is important. We’ll make sure future notices are much more noticeable so situations like this don’t happen again. We genuinely appreciate you giving us the chance to look into this and resolve it properly for you. 💗

Hi love， We’re sorry to hear you weren’t happy with your purchase. Please rest assured that all Endaring Hair extensions are made of 100% human Remy hair — never synthetic. The product you ordered was a single-piece. As outlined in our policy, sample pieces can be returned, but the return shipping cost is covered by the customer. Regarding your concern about dryness, human hair extensions can appear dry or frizzy if exposed to excessive heat styling or if unsuitable hair products are used (such as those containing sulfates or alcohol). With proper care and hydrating treatments, the hair remains soft and smooth. Also, tape-in extensions are designed to be refitted every 4–6 weeks to maintain the best condition and comfort. Leaving them in for too long can cause tangling or dryness over time. Our team is always here to help with care tips or any concerns. Please feel free to reach out to our customer service.

Thank you so much for taking the time to share this, and for trusting us after five years of wearing extensions! We’re thrilled to hear our tape-in weft feels full, soft, and frizz-controlled even after multiple washes, color, and heat—that’s exactly what we design for. 💛 If your mom is curious, we’re happy to help her color-match or talk through the switch from traditional tape-ins to a tape-in weft. And any time you need any assistance, we’re here. Enjoy your hair, and if you share photos or a before/after, please tag @endaringhair—we’d love to celebrate your look!

Thank you so much for your continued trust and support! 💛 We’re so happy to know it’s your third order — nothing means more to us than seeing our customers come back again and again.

Thank you for the honest feedback—and I’m truly sorry you’ve had this experience. We take it seriously, especially coming from a professional stylist. On reviews: we do publish unfavorable reviews. If yours didn’t appear, that’s on us—not our intent. Sometimes our spam/format filters mis-flag posts (links, emojis, duplicate text, etc.). If you can DM or email your order # and the text you submitted, we’ll restore it so other shoppers can see it. On the hair quality: the ends feeling dry after a week and needing significant trimming by month three isn’t what we expect. A few things can accelerate dryness on any human-hair extension (hard-water mineral buildup, alcohol-based stylers, high/close heat, leaving clarifying solvents on the weft during move-up), but we don’t want to guess. If you’re open to it, we’ll review your batch and make this right—inspection + replacement or store credit if we confirm a defect. On the tape: Single-sided shine when hair is up — we can swap you to our matte single-sided tabs or a micro-matte strip designed for high-exposure placements around the hairline and crown. Double-sided glue creep/bleed — this often happens if a flat iron is too hot/held too long on the band, if a bit of remover/oils remain on the tab before re-taping, or if tapes are stored warm. We can send our low-residue, heat-stable tabs plus a short “de-shine + no-bleed” refit checklist (quick chelate, full dry, cool-press vs. hot-press). If you’re willing, here’s a quick rescue routine that usually revives ends fast (and is safe for tape): Chelate once (malibu-type or citric-based) to lift minerals/product. Moisture mask mid-lengths/ends (no oils at the tabs), rinse cool. Leave-in + heat protectant, then low/medium heat only. Micro-dust just the outer veil if needed (1–2 mm) instead of a big trim. Please email [email protected] with your order number, install/move-up dates, and a couple photos of the weft ends and the tape area. We’ll: Re-post your original review, Ship complimentary matte single-sided + low-residue double-sided tapes, and Resolve the hair issue (replace or credit) after review. We appreciate you holding us to a higher standard—and we’ll do what’s needed to earn your trust back.

Thank you so much for your kind words! 💛 We’re so glad you’re happy with the quality and that your order arrived quickly — we always aim to get your hair to you fast and flawless. Enjoy your new look, and we can’t wait to see how you style it! ✨

Thank you so much for sharing your honest experience — I completely understand how disappointing that must have felt, especially when you were excited to try them. Color match can be tricky, particularly with dimensional shades like bronde that have natural variation. I’m sorry the tone appeared more solid in person and that the band felt thicker than you expected — that feedback really helps us improve our photography and comfort design. I truly appreciate you noting the quality of the hair itself — and we’ll do everything we can to make your next experience feel right from color to comfort.

Thank you for taking the time to share your experience. What you’re describing sounds like the tape edge folding rather than coming loose — this can usually be fixed quickly. We recommend using a flat iron on low heat for 1–2 seconds, then gently folding the tape inward with your fingers until it cools. This helps the weft mold back flat against the head. As for the color change, since our extensions are made with real human hair, just like natural hair they can lighten a little after a few washes. To slow this down and maintain the shade, we recommend using sulfate-free, color-safe shampoo and washing with cool or lukewarm water. Regarding the extra tape, we do include replacement tape with orders of 2 full packs or more, but we completely understand your feedback and will take this on board for improvement. We truly appreciate your honest review and are glad to hear you found the hair smooth with no frizz. Your comments help us get better each time. 💛